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“It's OK”

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Holiday Inn Express Jacksonville
Ranked #20 of 30 Hotels in Jacksonville
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“It's OK”
Reviewed 6 June 2013 via mobile

There was not anything wrong with the hotel but nothing really stood out. It is an older property but its clean and well maintained.
My biggest disappointments were limited TV channels, no HBO, and my fitness center.
Breakfast was your normal HI breakfast so you're better off going somewhere else.
Check in staff was very friendly and helpful. Morning staff not so much.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hrearding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy W, General Manager at Holiday Inn Express Jacksonville, responded to this review, 8 June 2013
Thank you for your review. I am sorry we didn't meet your needs during your stay. We aporeciate your feedback and take all concerns seriously. Although not an excuse we are training new staff at the front desk and with any new staff changes comes a learning curve and a comfort level. We do hope you will give us another chance should you find yourself in Jacksonville again. Again thank you for your feedback.
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133 reviews from our community

Traveller rating
    43
    37
    24
    10
    19
See reviews for
55
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37
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Columbus, Ohio
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 May 2013

Staff was friendly. Hotel was clean. Bathroom was very clean. Dryer started sparking but was quickly replaced with a call down to the front desk. Breakfast was mediocre....just would rather have cooked food and not processed frozen food that you heat up in the microwave. They also has a limited fruit & cereal selection. Just a bit too basic for me. Centrally located.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melanie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy W, Manager at Holiday Inn Express Jacksonville, responded to this review, 13 May 2013
Thank you for your comments on your recent stay with us at the Holiday Inn Express, we are glad you stayed with us. We understand you have a lot of choices here in town and we appreciate your choosing us. We apologize for the breakfast unfortunately we do not have the space or the ability to cook breakfast as we are a limited service property. We offer the best selection of and variety we can with the limited space we have. We can only keep a small assortment of fresh fruits in our kitchen, but should you find your way to the area again, and wish to request a specific type of fruit please let us know and we will be more then happy to accommodate your request and make sure we have it on hand for your stay. We try our best to offer everything we can. Again thank you for choose to stay with us, and look forward to having you stay with us again should you find yourself in the Jacksonville area again. Special requests will be honored just contact me directly. Have a great day !!
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Lancaster, Pennsylvania
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 April 2013

We booked this hotel in Jackonsville for 3 nights while visiting family before they deployed for Afganastan. Our stay was okay because of the price. The beds were small, the bathroom was small, and the breakfast was average. The AC did not work properly, and the tub could not be used for a bath because the plug did not work. For a family of four, we would recommend queen beds in each room, but only full beds are offered. There is no fitness area on-site either which was a disappointment to me. I would probably stay here again only because of the price; but would get a larger room if our whole family is along.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Christina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review, 3 May 2013
Dear Christina B,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We are sorry for letting you down on some aspects of your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
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Waynesville
Level Contributor
83 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 8 April 2013

After driving 7+ hours from Western North Carolina we arrived early in the morning and walked in with no reservations with a clean room and helpful staff....unfortunately we slept in and did not take advantage of the breakfast!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Francine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy W, General Manager at Holiday Inn Express Jacksonville, responded to this review, 10 April 2013
Thank you for staying with us while in Jacksonville. It is always a pleasure to make people feel welcome and at home. I am glad that you enjoyed your stay and do look forward to seeing you again the future. If there is anything I can do to assist you with your next stay, please do not hesitate to contact me directly.

I will pass on to the staff your comments, and look forward to assisting you with your future stays in Jacksonville.
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tennessee
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 March 2013

The hotel was easy to find. The staff was very helpful. The breakfast was good and hot. We arrived late in the night and they gave us snack bags to get us through the night. The price was good and beds were good. This made sending our daughter out on deployment a little easier without having to worry about a hotel.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TennesseeHillbilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy W, General Manager at Holiday Inn Express Jacksonville, responded to this review, 19 March 2013
Thank you for taking the time to share your stay experience with us. We are thrilled that you enjoyed your stay with us, we enjoyed having you be part of our family. We are glad you allowed us to make your sending your daughter off on deployment easier. We wish her a safe return, and thank both yourself and your daughter for your service to the country. It is very appreciated.

We look forward to seeing you again on her safe return.
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Toledo, OH
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 March 2013

This hotel is definitely showing its age, but was very clean and tidy. The staff was helpful, friendly and always asking if they could be of help. I hated giving three stars when the service was so wonderful, but this Holiday Inn really REALLY needs some new beds. Worst sleep I've ever had. Stayed 3 nights and it never got better. We flipped the mattress after the first night and that helped a bit. Pillows also seemed to have seen a better day. With some updates this place would rock.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dianeluvsmx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy W, General Manager at Holiday Inn Express Jacksonville, responded to this review, 19 March 2013
We want to take a moment to thank you for your comments about your recent stay, we strive to ensure that we meet and exceed customers expectations. We are so sorry your bed experience is not what you had hoped for, and we have discussed the bed situation and will be replacing and correcting them in the very near future.

We do hope that you will stay with us again should you find yourselves back in Jacksonville, it will be our pleasure to have you visit with us again.
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Chesapeake, Virginia
1 review
Reviewed 6 March 2013

We stayed at the hotel this past week, and the hotel and the staff was excellent. The room was clean, bathrooms a bit small, but all in all the room was great, clean and comfortable The staff on the desk was great, we were personally greeted by the General Manager, who was in the lobby greeting guests checking in. The breakfast was fabulous in the morning, and again the general manager was there to ask how our stay was and to thank us for coming. We travel to the area frequently to see our son who is a marine. I can say without a doubt the hotel was great, the staff was outstanding. I read some of the bad reviews and I can say we did not experience any of those issues, and everyone should come and try for themselves as we did. Will stay again.

Room Tip: book in advance, as it would seem this hotel is very busy
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank april w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy W, General Manager at Holiday Inn Express Jacksonville, responded to this review, 19 March 2013
April, thank you so much for taking the time to let us know you were happy with your stay. It was a pleasure to meet you and talk with you and your husband Ryan at breakfast. My staff prides themselves in giving great customer service, and responding to everyones needs. We are glad that felt we did just that. I have passed on your comments to the staff, and they were equally pleased that you were happy.

We hope to see you again when you come back to visit your son, we thank him for his service to the country, and can't wait to get some updates on his career.

See you all soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Jacksonville

Property: Holiday Inn Express Jacksonville
Address: 2115 Hwy 17 North, Jacksonville, NC 28546
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Jacksonville
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 30 Hotels in Jacksonville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Jacksonville 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
Newly renovated and smoke-free! Welcome to the Holiday Inn Express in Jacksonville, N.C., the area's friendliest hotel. Whether you are coming to visit one of our many military bases, traveling for business or just on your way through, we are the right hotel for you. Our location is in the heart of Jacksonville. Camp Lejeune, Camp Geiger, Camp Johnson and the New River Air Station are all just minutes from our front door. At Camp Johnson you can visit the Beirut Memorial. The Jacksonville Mall is only five minutes away, and plenty of other shopping areas as well. Other available activities in the area include golf, saltwater fishing, scuba diving, kayaking, camping all within twenty minutes of the hotel. After a busy day, you want a comfortable, friendly place to stay. All of our rooms feature wireless Internet, voice mail, coffeemaker with coffee, microwave and refrigerator. Several restaurants are walking distance. You can stay in shape while you're on the road in our refreshing outdoor pool (closed summer 2009 for remodeling) or if a more vigorous workout is what you had in mind, stop by our desk for a complimentary pass to Court's Plus Fitness Center or Golds Gym. Our friendly staff looks forward to seeing you on your next visit to the area. If you have any special requests feel free to contact our hotel directly and we will do our best to accommodate you. See you soon! ... more   less 
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Also Known As:
Holiday Inn Express Jacksonville Hotel Jacksonville
Holiday Inn Jacksonville
Jacksonville Holiday Inn

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