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“Clean and comfy!”

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Comfort Inn & Suites Kannapolis - Concord
Ranked #1 of 7 Hotels in Kannapolis
Certificate of Excellence
Portsmouth, VA
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Clean and comfy!”
Reviewed 19 August 2014

Clean and roomy -- 2 words that describe the rooms perfectly. Beds were super comfy. Tub, toilet and sink were spotless and there was great water pressure in shower. TV was a little small, but not a big deal. We experienced an overflow with the toilet when we first arrived and the staff, including the maintenance man, were very quick in getting it resolved. We asked the front desk on the way out if housekeeping could re-clean our bathroom floor and restock our towels, which we used to clean up the water, and when we returned at 10pm, the floor was clean and we had new towels. Breakfast was good with lots of choices of hot and cold food. Would stay here again if we are ever in the area. Close to lots of shopping and restaurants...there's even a mall about 5 minutes away! We didn't need our room cleaned while we were there but when we needed new towels, they were brought to our room quickly. Pool was clean, fitness room was sufficient. The only drawback of this hotel is that there is no guest laundry room, but there is a laundromat about 5 minutes away. This usually isn't an issue for us, but we had ball tournaments and I needed to wash uniforms.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank kathymoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Comfort Inn & Suites Kannapolis - Concord, responded to this review, 24 August 2014
Thank you for choosing our hotel. Your review is so important to us as we work to offer great services
We are very excited to hear that you enjoyed the convenience and accommodations of your most recent visit with us. I am sorry that we could not help with washing uniforms but maybe a guest laundry will be in our upgrade plans. Your satisfaction is our top priority and your feedback is more than welcome as an encouraging reinforcement to the policies that we've implemented to improve upon each guests experience. Thank you for sharing and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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94 reviews from our community

Traveller rating
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34
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2014 via mobile

Had a 2 night stay booked. Just stayed at a Comfort Inn in Beckley WV and that place did a great job. I really like the Kannapolis/Concord area and this hotel looked great at a decent price. Checked in late so had to ring a bell and the front desk person came out after a few minutes and stared at me. I asked her to check in and everything went pretty smoothly. Took the elevator to the second floor that we were told was a completely smoke free floor and the smell of cigarettes smoke was overwhelming. There was there was actually a 2-3 inch haze of smoke hanging out on the ceiling in some areas. Found out after we checked in that there were not enough blankets in our room so I went downstairs to the front desk, rang the bell ask for 3 extra blankets and was told there was only one in the entire building.

We were visiting friends and although it was very cramped we decided not to stay in the hotel the second night and slept over at our friends house probably the best thing that happened to us all weekend.

The rooms are clean and very nicely appointed. The bathrooms were clean and well stocked.

Stayed July 2014, travelled with friends
Helpful?
1 Thank Marc N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Comfort Inn & Suites Kannapolis - Concord, responded to this review, 13 August 2014
Thank you for sharing your experience with us. I do apologize for the issue that you encountered with the smoke smell and not enough blankets., though I am glad you found the room to be clean and comfortable. On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 August 2014 via mobile

We stayed for only one night, but were very happy with our stay. I noticed the other comments about waits at check in and was prepared, but we had no issues. There was only one lady on duty checking in, but she seemed to be very organized and capable. I could see how the wait might get long if several people were checking in at once, though. The staff was super friendly - especially the breakfast crew! :) The room looked recently remodeled and the bed was comfy with plenty of pillows. Again, overall we were very pleased and would happily stay here again.

Stayed July 2014
Helpful?
1 Thank Staci M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Comfort Inn & Suites Kannapolis - Concord, responded to this review, 4 August 2014
I really appreciate your taking the time to let us know of your recent experience .We want our guests to have the best stay possible where everything exceeds their expectations. We value you as a guest, and please stay with us again soon so that we can demonstrate our continued commitment to your comfort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids, Michigan
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 July 2014

We have stayed in many Choice Hotels over the last few weeks. This one was by far remodeled the best. The rooms were nicely decorated, neat and clean. The problem is that we booked a room with a microwave and fridge, but showed up and there were neither. We went to the front desk and were told they were out for service (both of them?). They moved us to a different floor, so we had to move our stuff. There were only two towels in the new room, so again we had to go to the front desk and ask for more. When you book a room with two queens for two adults and two children, you expect four towels. We had to go to the front desk once again to ask for two more towels which we were given. But by far the worst experience was at breakfast. We went down there with plenty of time before it was done and there was not much of anything left. There was a children's sports team down there and we figured the staff was having a hard time keeping up with all the people, so we went back up to our room and came back down 15 minutes before breakfast was over and it was even worst. There was two pieces of bread, there was cereal but NO milk, so it was useless. No hot food left, silverware was not restocked, while staff was just sitting there watching. I'm really not sure if they totally ran out of food or because breakfast was going to be done soon, it wasn't re-stocked, either way it is not excusable.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Traveler72014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Comfort Inn & Suites Kannapolis - Concord, responded to this review, 31 July 2014
I am so sorry to hear about the difficulties that you experienced during your recent stay with us. Know that your voice is important to us and that we are addressing these issues to improve upon the guest experience at our hotel. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and experience the improvements we have made with our service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2014

Wow what a great place to stay! My fiancé and I came to stay here and everything was great. Rooms were wonderful and the staff was very accommodating. We enjoyed the breakfast. The place had various restaurants in its proximity for us to choose from. Not sure why pervious reviews had problems with check in, but our check in was done in no time! I would definitely recommend this hotel!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mckenzie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Comfort Inn & Suites Kannapolis - Concord, responded to this review, 15 July 2014
We are very excited to hear that you enjoyed the convenience and accommodations of your most recent visit with us. Your satisfaction is our top priority and your feedback is more than welcome as an encouraging reinforcement to the policies that we've implemented to improve upon each guests experience. Thank you for sharing and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2014

My family and I spent the weekend at this Comfort Inn and Suites in Kannapolis and were treated wonderfully. My child really enjoyed the breakfast and the pool. The staff treated us great and the room and the facilities were very clean. The location of this hotel is great as it is right off of the Interstate and provides easy access to the Concord and Charlotte area. This hotel is definitely one that I would recommend and would easily stay in again. I know that this would be a great stay for race fans during race week.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank N P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Comfort Inn & Suites Kannapolis - Concord, responded to this review, 24 June 2014
We are very excited to hear that you enjoyed the convenience and accommodations of your most recent visit with us. Your satisfaction is our top priority and your feedback is more than welcome as an encouraging reinforcement to the policies that we've implemented to improve upon each guests experience. Thank you for sharing and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jamaica
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 June 2014

I came to stay at this place when attending a family wedding and was pleasantly surprised!! Everything was modern and new!! Breakfast was awesome. The only thing is the hotel was very busy when I came and I had to wait in line to check in for 10 no it's. Overall a great place. Come stay here!!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mhunter23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Comfort Inn & Suites Kannapolis - Concord, responded to this review, 18 June 2014
I really appreciate your taking the time to let us know of your recent experience .We want our guests to have the best stay possible where everything exceeds their expectations. We value you as a guest, and please stay with us again soon so that we can demonstrate our continued commitment to your comfort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites Kannapolis - Concord

Property: Comfort Inn & Suites Kannapolis - Concord
Address: 3033 Cloverleaf Pkwy, Kannapolis, NC 28083-6900 (Formerly Fairfield Inn Kannapolis)
Phone Number:
Region: United States > North Carolina > Kannapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Kannapolis
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn & Suites Kannapolis - Concord 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Welcome to the Comfort Inn & Suites hotel in Kannapolis, NC near The Dale Trail. Conveniently located off Interstate 85, the non-smoking Comfort Inn(R) & Suites in Kannapolis,concord NC offers easy access to Cloverleaf Plaza and a variety of other attractions.Relax in the seasonal outdoor pool, break a sweat in the exercise room and get work done in the business center. There is one meeting room. Other amenities include:•Free wireless high-speed Internet access•Free daily newspaper•Free coffee•Free parking on premisesYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors!All guest rooms offer a microwave and refrigerator. Some rooms feature a 40-inch flat-screen television, coffee maker, desk, hair dryer, whirlpool, sofa sleeper, iron and ironing board.This is a pet-friendly hotel; four-legged friends may stay for a fee.Whether traveling for business or pleasure, stay at the Comfort Inn & Suites hotel in Kannapolis, NC. Our friendly staff looks forward to seeing you soon. ... more   less 
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Also Known As:
Fairfield Inn Kannapolis Hotel Kannapolis
Fairfield Kannapolis
Kannapolis Fairfield Inn

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