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Review of Motel 6 Kenly

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Motel 6 Kenly
Ranked #1 of 3 Hotels in Kenly
Reviewed 30 May 2014

This motel used to be an Econolodge. The highway signs and road signs all say Econolodge.

Being on the road and tired, sometimes you just have to stop, This "town" referred to as "friendly Kenly" (according to Wikipedia, and a billboard leading up to this off ramp) apparently never informed the staff of Motel6.
We checked in, and the girl behind the desk was fine, her manager became a bit brusk and bristly. Went to our room and spent a quiet night. Nothing noteworthy.
We decided to stay over because the area was quiet, and we thought we'd get some much needed rest, having just left a week in NYC.
In the morning, a barrage of calls and knocks at the door told us we had to get out immediately, as check-out was 11, and it was now 12! First of all, no one stated a check out time to us, and we were discussing staying over, so that we could catch up on some rest. We were told to leave the premises until we had paid for the next night. um...okay...
So, as I packed the car up, a huffy angry woman paced outside the room demanding to know when were we going to be out. Horrible! Truly. There were about 2 other people in the whole motel. This exit is really a truckers stop over, with 3 large gas-stations, and restaurants. But it is a really quiet, secluded area, so we thought we could get some things done.

Well, we had errands to do, so we left, and returned later to check in all over again.
My receptionist was the grumpy woman who had been outside our room earlier. So, I thought I would be really nice to her and chatted a bit. Just really a sort of rude woman. Shocking, really.
When I ran out to pick some food up, my husband called to say that someone was off in the woods behind the hotel shooting a rifle. Okay... Odd.

But we had been getting some rest, and decided to stay for one final night instead of repacking all over again. And I told the girl at the counter later in the evening.(Not grumpy Mary). This girl was fine, nice, and said she would make a note.
In the a.m., at about 5 minutes to 11 a,m,, our phone rang and it was the grumpy angry woman, Mary again. Asking if we were staying or leaving, because she "told me the day before that checkout was at 11, so we had better be paid or leave before 11. period!!!" Oh, and she used my FIRST NAME, like she was my school teacher, chastising me for not turning an assignment in. "Jennifer, I told you, and you signed a paper saying you understood the checkout time. So now the computer says I am not doing my job because you are still in that room, which is not paid for yet!" Seriously!?! Who talks like this! Customer service at it's finest, right?

So, I went up to the desk and gave her the payment and told her, that "Look, we have traveled all over the country, and Europe, and NEVER been treated like this." I did tell her that I happen to write for TripAdvisor, and I was sorry (not really anymore, at this point...) but I would have to blast them.
This is all true, and sad to say, but people like this should NEVER be put in a customer service position. It just is a really horrible thing to have to interact with them.

The front desk has a computer printed sign on it (from the Econolodge days,,,) talking about undeclared pets and a $200 fine, and also not bringing pets into the breakfast area. Well, instead of printing a new sign, some one just took a pen to it and scratched out a few things that didn't relate to them. Truly, it looks horrible. (my camera was full, so I couldn't snap a photo, sorry...)
This is NOT a Motel6 policy about undeclared pets, also Motel6 doesn't serve breakfast (yet another remnant from Econolodge, as is the wafflemaker they leave out on counter, and the humongous roadway billboard lying in the parking lot).
The drinking fountain was broken, the pool was not available, and there were no fitted sheets. Just a flat sheet that did not fit, and kept popping off, oh, and of course, the napkin-sized bath towels, ( no hand towels), which were so rough you could have been using a loofah...
Boo.
Stay away from here...

  • Stayed: May 2014, travelled with family
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2  Thank cacsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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36 - 40 of 40 reviews

Reviewed 17 May 2013

Excellent location for easy on/off on Rt 95. Room was very clean. Restaurant was fair. Good place for a sleep layover but that is about it. Forget the advertised breakfast. Don't expect much from the old television.

  • Stayed: May 2013, travelled with family
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Thank Al M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2013 via mobile

The room was clean, the heat was working properly and there were no bad smells. Asked for a non-smoking room and it was really that. The continental breakfast had working waffle maker. This place was really more than I wanted to spend but I felt safe, which is a concern when traveling on the interstate with family.

  • Stayed: February 2013
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1  Thank MzVee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2013

WE stopped at this hotel on our way home from a NY vacation and were pleasantly surprised how nice and clean and comfortable it was. The bathroom was very clean, shower worked great. My husband liked that the vanity area counter was taller than most standard hotel rooms we have stayed. Best of all they accept pets for a small deposit and the staff was very friendly.

We will stop here again going North or back South to Florida. We had been stopping in Lumberton or Rocky Mount but this is a better alternative for us now.

  • Stayed: December 2012, travelled with family
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1  Thank Robsmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2012
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  • Stayed: August 2012, travelled with family
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2  Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Motel 6 Kenly

Address: 843 Johnston Pkwy, Kenly, NC 27542-9663 (Formerly Econo Lodge)
Region: United States > North Carolina > Kenly
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Kenly
Price Range: £38 - £46 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Motel 6 Kenly 2*
Number of rooms: 75
Official Description (provided by the hotel):
Motel 6 Kenly NC is conveniently located off I-95. North Carolina State University is within 10 miles. We offer a pet friendly environment, free Wi-Fi in all guest rooms, and a coin laundry. Our outdoor pool is closed for repairs. ... more   less 
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Also Known As:
Super 8 Kenly
Super Eight Kenly
Kenly Super 8
Kenly Super Eight

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