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“A great stay”
Review of Sleep Inn

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Sleep Inn
Ranked #2 of 5 Hotels in Kernersville
Gaffney, South Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A great stay”
Reviewed 13 November 2013

On my way to the Sleep Inn, I saw another hotel, and thought those are a little nicer, I wish I'd booked there. Much to my surprise, the Sleep Inn in Kernersville has been going through some remodeling, my room was great, clean, well lit, more than I expected! Angel was great to work with as my schedule changed requiring me to leave sooner than expected, They allowed me to do a late check out with no penalty. I told them on my way out the door, next time I'm in Kernersville, I'll see them!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aaron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela W, General Manager at Sleep Inn, responded to this review, 14 November 2013
Angel & the entire staff at the Sleep Inn of Kernersville appreciates your comments about your last stay at our newly remodeled property. We have worked very hard this year to totally renovate & the outcome has been beyond what we expected. We are pleased to know we found a new family member to add to our list that will be staying with us again.

Thank you again for the time you took to let us & others know how pleasant your visit with us was. If we can assist in making your future reservations please contact us.

Respectfully,

Pam Donnell GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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97 reviews from our community

Traveller rating
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    6
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Any
English first
Fairfax, Virginia
1 review
Reviewed 6 November 2013

I was traveling from Northern VA for an ACC cross country championship late in the evening with a 1am check in. At the last minute my daughter decided she wanted to go watch her brother run. I called the hotel that eveninng before I got on the road to see if I could switch my room to a double instead of the Queen bed that I had Booked for my husband and myself. A very polite gentleman named Jason told me that the hotel was booked because of the cross country meet and there were no rooms with double beds available in the area. Jason reassured me that he would make sure that my room got switched and not to worry. When I checked in at 1am sure enough he had found a way to switch my room to a double bed. We had a great stay thank you very much.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dkbrobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela W, General Manager at Sleep Inn, responded to this review, 7 November 2013
Thank you for letting us know about the enjoyable stay you & your family encountered at the Sleep Inn of Kernersville. We just finished with a total renovation of the property & are delighted to hear our efforts made our guest comfortable. I want to thank you for the wonderful comments you had to say about Jason. All our staff love to hear when we made our guest have even more of a pleasant stay and being a busy weekend with the Cross Country Event & a few others in our area we where very booked especially for rooms with two, bed due to the reason you encountered yourself. We were delighted that a room of your choice came available for that night & made for a much more comfortable evening for your family.

Thank you again for the time you took to inform us aout your stay & we hope to accommodate you the next time you are in the area.

Respectfully

Pam Donnell GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 October 2013

We've stayed here several times, and will stay again. Now for the "but" part. Last stay there were a couple of small issues which were met with a basic "oh well' from the manager. This stay started with the first room we were given not being made up or cleaned. To the staffs credit, that was fixed immediately by a room that I asked for. Next room the hair dryer was broken, again fixed by staff. Lastly, a large screw in the parking space, the second day of our stay. It was taken into the manager, not as a complaint as much as a heads up for the construction crew. Again it was "oh well". To their credit, an adjustment was made on the rate which was very much appreciated. The regular staff is very pleasant and helpful. The breakfast was good although it shut down at 9:00 which is a bit early. By 9:00, I mean the cupboards were bear at basically 9:00 and 30 seconds. The rate at this Sleep in is usually the best around and the rooms, other than the one that was not cleaned before we checked in, which is certainly not the norm, have always been clean and comfortable. All in all the good definitely outweighs the bad.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JohnnyPopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela W, General Manager at Sleep Inn, responded to this review, 14 October 2013
I want to take the time to apologize for the "oh well" attitude you received on your last visit to the Sleep Inn of Kernersville. We value all our guest whether a return guest like your self or a first time guest to our property. Thank you for the wonderful comments you always have to say about our newly renovated rooms. We are very proud of the out turn. I do apologize also for the issues you had with the first room & am very happy the other room was to your satisfaction especially the location. We pride ourselves on our cleanliness.

I would like to address the attitude of your received from the" Manager" (Front Desk Represenitive). I want to apologize for my staff & will address this issue with them. I will also speak to the Breakfast attendant to reassure the hours of operation are managed properly & will stress to the staff we can locate (for those in your situation) something to fix to start their days. These issues brought to my attention will help us build a better understanding of what our guest needs are & how we might accommodate those needs.

Thank you once again for providing me the information we can use to grow stronger with. I am looking forward to meeting you on your next visit to our property.

Respectfully,

Pam Donnell GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Louis, MO
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 October 2013

I got in late because my plane had been delayed. The key was waiting and the room was ready. It had just been remodeled and I was told I was the first person to stay in it. Very nice! The morning check out was friendly and efficient. I didn't try the breakfast because I had a breakfast engagement. Convenient location. I was exceptionally pleased with my stay.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ProfNielsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela W, General Manager at Sleep Inn, responded to this review, 10 October 2013
Thank you for your reply about your visit to the Sleep Inn of Kernersvile. We are glad to hear from one of our guest who was #1 to stay in the newly renovated rooms. We were very delighted to hear the stay was a pleasant one & the staff made it an even more enjoyable one.

We hope we can accommodate you the next time you return to our area. Thank you once again.

Respectfully.

Pam Donnell GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ST Augusitne, FL
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 October 2013

Stayed here on a business trip because of the price. The breakfast was hot, lots to choose from. The people very helpful.

It was being renovated but it did not effect us in anyway. Our room was new, clean, quiet. We had a great stay! Thanks

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bobf4080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela W, General Manager at Sleep Inn, responded to this review, 2 October 2013
The staff & I want to thank you for your response about our newly renovated property on your last visit to the Sleep Inn of Kernersville. While doing this project starting the beginning of Dec. 2013 we have had very little responses from other guest about being disturbed by our endeavors. We are very proud of our property & strive to make all our guest feel comfortable & special. The property is not only CLEAN but brand new.

We hope to see you on your next stay in our area. If we can be of any assistance please feel free to contact us. Thank you once again from our entire staff.

Respectfully,

Pam Donnell GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, NC
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 September 2013

We have stayed at this Sleep Inn many times & have always enjoyed our stay. We have never had a bad stay. Always clean rooms &. now they have recently renovated & the rooms are even nicer. Wiil definitely stay in the future.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel

Helpful?
Thank luvs2read058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela W, General Manager at Sleep Inn, responded to this review, 27 September 2013
Thank you for letting others know how your last stay in a totally Designed to Dream renovated room was during your last visit to the Sleep Inn. We are elated to know our efforts in this process has pleased a guest that has blessed us with their presence in the past. We know we will see you again when back in our area. We always look forward to return visits. We strive to make you most comfortable when in our area. The staff & myself can not thank you enough for letting others know where to stay when in Kernersville, NC.

Respectfully,

Pam Donnell GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 11 September 2013

Met PAM Donnell, appears to be a solid, company minded GM with her actions and statements to be laser focused on customer service. Recent upgrade reflects capital investment to long-term stay and compete. The price is a value purchase for amenities and facility. This location does not have a pool which could be considered a drawback for some customers.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wendelta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela W, General Manager at Sleep Inn, responded to this review, 12 September 2013
Thank you for the wonderful comments about the Sleep Inn of Kernersville's staff & facility. We are very proud of the recent & current final touches of our upgraded renovations. We have only had terrific responses from all our guest. I will take to the table your comment about the pool. I can only tell others who read your comments to come on over to a good nights Sleep Inn as you experienced & I look forward to meeting them as well.

I look forward to a return visit the next time you are in the Triad area.

Respectfully,

Pam Donnell GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sleep Inn

Property: Sleep Inn
Address: 1406 Heartland Dr, Kernersville, NC 27284-3560
Phone Number:
Region: United States > North Carolina > Kernersville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Kernersville
Price Range (Based on Average Rates): £
Hotel Class:2 star — Sleep Inn 2*
Number of rooms: 104
Official Description (provided by the hotel):
NEWLY RENOVATED DESIGN TO DREAM WITH US. Quietly located in Historical Kernersville the Sleep Inn is where you will enjoy the small town lodging but only minutes from the city-life of the Triad area (Greensboro, Winston Salem & High Point). Our newly renovated Sleep Inn Design to Dream hotel offers you a smile from the friendly staff and fresh baked cookies as you enter the door.Our 100% non smoking comfortable rooms offer a great nights sleep,over-sized showers,beautiful free standing vanity, large flat screen TV,refrigerators & microwaves,coffee makers,large desk and an affordable rate. Awaken to the free breakfast that will start your day with hot waffles & coffee. Enjoy our walking trail or a visit to the nearby gym or parks.The Sleep Inn offer many FREE amenities:Business Center with Interrnet service-Hi-Speed Inertnet-Fax & Copying Services-Local & US Long Distant Calls-USA Today & Use Of Local Gym-Fresh Baked Cookies & Coffee. The Historic town of Kernersville has so much history to enjoy from the home where the town's name originated "Kerners Folly" to private historical home and old buildings that take you back in time. It offers unusual shops and many restaurants. The Sleep Inn will be delighted to see you. ... more   less 
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Also Known As:
Sleep Inn Kernersville
Kernersville Sleep Inn

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