On July 27, we arrived at 1am after a long day of traveling to a confused front desk clerk who mischarged our credit card and removed the credit card information for another room we had booked for other family members.
When we drove up to the room, there was a gentleman slumped over, sitting in front of the door next to our room, clearly VERY intoxicated and beaten up. With 2 young kids, we quickly unloaded and locked the door. As if that wasn't startling enough, we were welcomed to a hotel room that looked the same as it had 30 years ago - musty smell, outdated bedding, cheap shampoo/soap, etc..
After getting into the room, we discovered the gentleman who was outside our room was staying next door. 20 minutes later, we realized our room was sandwiched between two truckers who were in a physical altercation. It got so bad that we called the police because the front desk did not answer when we picked up. The police arrived with guns and tasers. Unfortunately, only 1 of the 2 were removed from the property, causing my whole family to lose sleep for fear of what else was to come of the situation. All this while my other family members were on the other side of one of the trucker's rooms with a 3 year old. The ordeal of frightening to say the least.
If this wasn't bad enough, the breakfast the next morning was subpar with few options and a poorly kept dining room.
Upon check out, the front desk clerk accidentally charged the wrong credit card, and indicated "she wasn't able to do anything to adjust the cost". After my husband said a few choice words, we stormed out, unfortunately leaving the clerk in tears.
An outdated hotel and a rough check in is one thing. An altercation outside a hotel room with the guest having to call the police and the hotel not acting on the situation by kicking the man out of his room is another. But inactivity on the staff to right a very wrong situation is simply upsetting.
I chose this hotel not only b/c of location and cost, but because I had seen the manager's comment on TripAdvisor. Now, I will say I am working through these issues with the hotel directly; however, it was a missed opportunity the day we checked out and unfortunately one that has caused damage to the reputation of all Quality Inns. The situation makes my stomach turn, even 2 weeks later.
Unfortunately, I have to recommend you keep driving a few exits east on 40, outside Greensboro.
- Official Description (provided by the hotel):
- Nestled in the "Heart of the Triad" where you will enjoy the historic town of Kernersville, NC, the Econo Lodge is conveniently centered between Winston-Salem, Greensboro & High Point. We have a superior location for where you need to be within minutes. Whether on business or pleasure you will enjoy strolling downtown in our historic district. Visit the historical Korner's Folly labeled by some as "The Strangest Home In The World," quaint little shops or our lovely parks. The Econo Lodge of Kernersville is your right choice with a friendly, attentive staff and outstanding service. Our competitive rate offers comfort, convenience and enjoyment while staying in the Triad area. Join us each morning in our spacious breakfast room for your free continental breakfast which is a great way to start you day. We are pleased to have restaurants/lounges within walking or driving distances from our location. A large spacious parking lot offers you no trouble finding a place to park.The Econo Lodge also offers many FREE amenities:High Speed Internet-Faxes-Copying Services- Local & US Long Distant Calls-Use Of Local Fitness Center-Fresh Baked Cookies & Coffee.Our friendly staff is waiting to introduce themselves. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Priceline, Booking.com, Choice Hotels, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Econo Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Quality Inn Kernersville
- Kernersville Quality Inn