I went against my better judgement and decided to take my family to this inn. The only draw was the ocean front room that opened right out into the sandy beach. We booked the ocean front, N/S, pet friendly room in the sea building. We really did love the view and the beach access which helped us to overlook the mold/mildew smell and the run down look. But things went down from there. The smell got worse as the day ended. The air conditioner didn't appear to be completely attached to the wall. The main entrance door had gaps that let in light. The lamp shade has burn holes that seemed to be from a too bright bulb. Then we realized that the door to the beach didn't have a dead bolt. Only the door knob part locked and most people know how to open one of those with a credit card. We called the front office and someone came and looked at it and told us that they couldn't do anything until the maintenance man arrived the next day. He said we would be fine. Maintenance man did arrive and fix the dead bolt the next day. THEN some vacationers arrived to the room above us. We could hear every step they took and it was loud. We could not sleep and finally called the front desk. After 1:00am some of the noise settled down only to start before 7:00am the next morning. We decided to go for the continental breakfast the next morning. It might be better during busy season but it was sad during mid season. Prewrapped bagels, Little Debbies cinnamon rolls, a few packaged muffins and some fruit along with coffee was placed on a small table and the lobby coffee table. No juice, no tables to eat on, no room to move. I decided to take a moment and speak with the manager about my concerns. She said the hotel was old so we would just have to deal with the noise and as for the smell, well she didn't believe me because she checks the rooms every weekend herself! She told us the dead bolt would be fixed but the rest was part of the deal.
The air conditioner next door was falling apart, and the people upstairs were throwing food down over the balcony for the sea gulls. We had chips and bread covering our access to the beach. The people walking in the exterior hallway to the room were loud and even teenagers knocked on the door. It does look like they threw some updated carpet down and added some newer bedding. The pillows are throw sized but you get 3 per bed. We were given 3 towels and wash cloths for 4 people. I asked for more and did receive ONE more.
I do not recommend this hotel for anyone but particularly for those with mold/mildew allergies.
The beds were fairly comfortable. Expect rusty doors, windows, air conditioner, dirty walls and lots of NOISE! Please think twice before staying here. The management really doesn't seem concerned with my complaints hence the reason for posting to Trip Advisor. I've stayed in a lot of hotels and I rate this as my second worst hotel experience EVER! Photos to come.
- Official Description (provided by the hotel):
- Oceanfront motel in the heart of the Outer Banks, NC. Outdoor pool, dune deck, rooms with balconies, FREE breakfast, FREE Wi-Fi, and more. ... more less
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- Also Known As:
- John Yancey Oceanfront Hotel Kill Devil Hills
- John Yancey Quality Inn
- Quality Inn Kill Devil Hills
- Kill Devil Hills Quality Inn
- John Yancey Oceanfront Inn Kill Devil Hills, Outer Banks, NC