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“Not What We Expected”
Review of Sea Ranch Resort

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Sea Ranch Resort
Ranked #1 of 18 Hotels in Kill Devil Hills
Certificate of Excellence
Raleigh, North Carolina
Level 5 Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Not What We Expected”
Reviewed 21 April 2014

My husband and I read the reviews before booking 3 nights at the Sea Ranch Resort. The reviews seemed ok to us.

We had a 2 bedroom/2 bath oceanfront on the second floor. I realize the resort is old but updates are necessary.

The kitchen cabinets had some kind of wallpaper glued to the front of all the cabinets. There were stains on the carpet.

One of the screens on the enclosed deck was ripped completely in half and the jagged edges hanging down were the first thing to greet us upon entering the master bedroom and looking out the sliding door. I called the front desk the next morning and a maintenance person came out several hours later (after a second phone call from me) to replace the screen. It seems to me there should have been a room inspection prior to us entering the unit. The person at the front desk said it was from the recent wind but this screen had been ripped for days.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
7 Thank RollingStone304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sea Ranch R, General Manager at Sea Ranch Resort, responded to this review, 5 May 2014
Thank you for taking the time to review. I am sorry to hear that the 2 bedroom suite did not meet your expectations and hope that you were able to enjoy the amenities that the Sea Ranch has to offer during your stay!

With regards to the comments in your review, maintenance issues are prioritized by urgency of nature of the call. I will follow up to make sure that our staff addressed this issue appropriately.
Also, as you may have read in some of the previous reviews, the upcoming off season (2014/15) will bring a number of upgrades to the suites. We will have more details this fall so please stay in touch!

If you would like to discuss the details of your stay, please contact me personally at the Sea Ranch.

Best regards,

Barbara Gusler
General Manager
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852 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (308)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 April 2014

Overall the Sea Ranch totally met our expectations as a quiet, relaxing weekend getaway. Beautiful view right on the ocean. Location was very convenient for traveling to restaurants, etc since it is on the beach road that runs parallel to the main highway. The renovations that we were told were done in 2012 have made it very attractive. They still need to work on the elevators, which work but are very slow. it was nothing luxurious but very nice and comfortable and we would totally stay here again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Baka-Fanney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sea Ranch R, General Manager at Sea Ranch Resort, responded to this review, 5 May 2014
We thank you for taking the time to review and share with other travelers! We hope that you will return when travel leads you back to the Outer Banks!
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Winchester
Level 5 Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 17 April 2014

My husband and I chose the Sea Ranch for a week stay for our 25th Anniversary trip. We had a 4th floor balcony King room and the view was spectacular! Each morning I sat on the balcony and watched the sun rise and dolphins play. Our room was large and the bed comfortable. The bathroom was a nice size as well. Since we stayed for a week, there was plenty of storage for the two of us. Our check in and check out was quick, and the staff helpful. Although there are plenty of places to eat, it was very nice to have the Bistro at the Hotel. We truly enjoyed our week at the Sea Ranch and have wonderful memories. We would certainly stay here in the future.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelinMaggieJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sea Ranch R, General Manager at Sea Ranch Resort, responded to this review, 5 May 2014
Happy Anniversary! I am pleased to hear that you all had such a lovely stay! We thank you for choosing to stay with us and hope that you will continue to visit year after year!
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Williamsburg, Virginia
Level 4 Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 14 April 2014

We got a great deal through Groupons during the winter , and just used it this past week , we had a Ocean Front King , and the room was very nice , very clean , and we we are the 3rd floor with the Ocean just steps away. Mary Ann was on the check in desk , and she was a very nice Lady !! The Fitness room had 1st class equipment which we used . The Restraunt was open and had 2 Breakfest , and one Dinner which were good , had lunch outside , and a great view while eating , our server was Jen , and she was great . we will return

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Virginiaarv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sea Ranch R, General Manager at Sea Ranch Resort, responded to this review, 30 April 2014
We are are happy to hear you enjoyed your stay and were able to enjoy all of the amenities during your stay! Seeing that you are just a short distance away, we hope to see you again and again! Thanks for taking the time to review!
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Hampton, Virginia
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 April 2014

We originally stayed here in January 2014 and due to some issues from that visit the hotel gave us a two free night stay which we used April 8th and 9th. We checked in on the 8th around 3pm and headed to our room. The room, the view are always good but our complaint last time was the pool so I promised my 6 year old that we would go check it out prior to putting suits on. Around 5pm we went and looked... wow, the pool was dirty. There was sand it in, hair, spots that looked like snot floating on top and a yucky slimy residue on the top of the water in the deep end. I told him we would not swim today since I did not want him in that nasty water and we would check Wednesday morning first thing since it should have been cleaned by then. We checked again at 10am,which the pool opens at 9am. Well the nasty stuff was still in the water, the sand was still in the water and there is a white caked pile in the corner next to the divider. Since we have two small kids and the one big thing for us is the pool we ended up checking out less than 24 hours after we arrived. We checked out around 1pm since there was once again nothing for them to do. When I checked out I had to wait while the clerk answered several phone calls, never once telling them to hold on because she was with a customer. She wispers your good and tells me I could leave, all while still talking to customers on the phone. It was not until I tried to tell her about the pool that she told the customer to hold only to place the phone to her shoulder. She did not ask why we were checking out a day early or anything. She only states we will get maintenance to look at it!!!!! Someone should have already noticed the pool prior to me telling her. Another complaint, no continental breakfast was offered as it was in January. Very upsetting since this visit was to replace the bad experience from January,

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Jennifer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sea Ranch R, General Manager at Sea Ranch Resort, responded to this review, 22 April 2014
I am sorry to see that we were unable to meet your expectations during your second visit! This is definitely not a typical guest experience that we encounter. Our staff takes pride in providing quality customer service to all of our guest, but I will be sure to address these comments. I will also be sure to look into to the reports of your concerns with the cleanliness of the room as well as with the condition of pool. Please feel free to contact me directly if you'd discuss this in further detail. 252-441-7126.

Best regards,
Barbara Gusler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoneville, North Carolina
Level 5 Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 8 April 2014

This property was remodeled recently. The rooms are spacious and clean. The linens and draperies are updated. The furniture and counters are new and clean. This property features an indoor pool, fitness center and onsite restaurant. We stayed here on a Groupon voucher, we had 4 adults and had to pay $10 per adult per day for 2 of the adults. This was noted prior to booking so it was not an issue. But if you book a stay here you might want to verify this prior to booking. Most of the rooms are oceanfront an the ocean is at the back door. It is nice an peaceful to have the ocean waves crashing right off the balcony. Our oceanfront room also had a refrigerator and microwave. Breakfast was provided for 2 people each day of the stay, however the restaurant is closed off-season and they provided off-site meal vouchers for Jolly Roger (less than 1 mile from the property.) All in all I would certainly stay here again especially for the deal I got through Groupon.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank parkwoodtech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sea Ranch R, General Manager at Sea Ranch Resort, responded to this review, 22 April 2014
Thanks for taking the time to review! I am glad that we met your expectations and look forward to having you all back as repeat guest at the Sea Ranch!

Best regards!
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A TripAdvisor Member
Reviewed 6 April 2014 via mobile

Fabulous weekend getaway! The room was great and very clean. Splurge and go for the ocean view - it's worth it! The staff was friendly too. We did not eat at the restaurant so not sure about that. Great vacation! Will definitely return for future vacations.

Stayed April 2014, travelled as a couple
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sea Ranch R, General Manager at Sea Ranch Resort, responded to this review, 22 April 2014
Thank you for taking the time to review your recent stay with us! We look forward to your return visit soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sea Ranch Resort

Property: Sea Ranch Resort
Address: 1731 N Virginia Dare Trl, PO Box 325, Kill Devil Hills, NC 27948-7940
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Outer Banks > Kill Devil Hills
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kill Devil Hills
#1 On the Beach Hotel in Kill Devil Hills
#2 Family Hotel in Kill Devil Hills
#2 Business Hotel in Kill Devil Hills
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Sea Ranch Resort 3*
Number of rooms: 20
Official Description (provided by the hotel):
Enjoy the room accommodations that reflect a coastal color palette and modern room finishes that will create a relaxing and comfortable space for your stay. Convenient on-site amenities include an enclosed heated pool (seasonal),fitness center, outside picnic area and grill. The Sea Ranch also welcomes you to our oceanfront restaurant, the Beachside Bistro, which offers a delightful menu with a focus on American Coastal Cuisine. Join us in the dining room or on our deck where you can soak in the beautiful ocean view! Beachfront Resort: All rooms on the oceanfront and main building include: microwaves, refrigerators, Cable TV and Internet. Oceanfront Suites: 2 BR / 2 Bath fully equipped, condo style suites. Each suite offers a fully equipped kitchen, washer & dryer and living room with a sleeper sofa! Minimum of a 2 night stay required in season. ... more   less 
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Also Known As:
Sea Ranch Hotel Kill Devil Hills
Sea Hotel Kill Devil Hills
Sea Ranch Resort Kill Devil Hills, Outer Banks, NC

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