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Shutters on the Banks
Ranked #3 of 18 Hotels in Kill Devil Hills
Certificate of Excellence
Virginia Beach, Virginia, United States
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“We had a great time here!”
Reviewed 29 March 2014

This hotel is a nice hybrid of a lower end business hotel and the usual old school Outer Banks motel. There are some nice updated decorative and comfort touches throughout, but overall the floor plan is a little awkward with the very tight bath, and a good bit of space that felt wasted to us (maybe if you had more than 2 people in the room you'd feel differently.) The Wifi was fast enough for our needs, free, and reliable. Everything was extremely clean when we checked in and after the maid cleaned on our second day. 3rd floor view was nice, but there were definitely people smoking on the balconies. Not enough to cause us a problem, but someone with an allergy might get annoyed. The fridge area was also REALLY tight without any additional furniture or shelves nearby so setting out and storing our snacks and things was a bit awkward. Some other places we've stayed have a desk or dresser or cabinet adjacent to the the coffee/ microwave/ fridge area and that is helpful. We did not use the pool, but it seemed nice. The front desk was VERY helpful and friendly each time we engaged with them. The gazebo was also very nice and well lit, but there was a large group in the hotel that weekend and we didn't really use it in the evening because they were out there. We had room 326 and really liked being by the stairs (never noticed noise) and being on the end (we had a nice window right by our vanity area that I added great light. We enjoyed the beach here, and the location was pretty good to be able to get quickly to a wide range of eating and shopping options. The ac AND heat (yes: we needed both on this one weekend!) both worked great. My husband and I both have allergies and usually staying at an Outer Banks motel flares them up. Not this time-- there was not any mildew, dampness or dust that caused us problems. That alone is reason enough to come back. The breakfast was OK but many items were packaged and could have been a little better quality. BUT the fruit was GREAT-- and the granola was nice, too, and the waffles were great as well. I wish they had some greek yogurt or just some low fat yogurt that was not fat free/ sugar free for those of us who are not fans of artificial sweeteners. But that is a pretty minor complaint. The eating area was a touch tight, and I can see it being uncomfortable if crowded. The general cleanliness of the buffet and the tables could have been better. It wasn't a total mess, but none of the empty tables had been wiped and no one came around while we were there; crumbs and drips of waffle batter where not wiped off the buffet. We came in the last half hour-- but still, it would have been more appealing had it been a bit cleaner. We felt like this was a real bargain and we would recommend it. We are actually planning to come back again in a few weeks with our kids!

Room Tip: We really liked 326. The third floor in the Tower has a nice view; I don't think we would pay fo...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Laura_L224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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950 reviews from our community

Traveller rating
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    42
    18
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (277)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Virginia Beach, Virginia, United States
Level Contributor
121 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 19 March 2014

I had read good things but was highly disappointed. The location is great, staff is friendly but the room - the toilet handle broke and when I went to shower the water backed up. When I removed the plug there was 'crap' of some sort stuffed around the drain. No way I was getting into that shower. The person I was with had paid for the room and didn't want to make a fuss so I didn't say anything. Had I been the one paying I would have raised hell. It was only one night so we left and that was that, but was I impressed? Not a bit. I would not stay there again particularly. You can also hear EVERYTHING from the surrounding rooms and room above.

Room Tip: We were on the bottom floor so the only view was the sun coming through the windows and the top of a...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Phyllis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CT
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 March 2014

Oceanfront room was a great location for us. The room is a good size but the sink area just inside the door is a little disconcerting. The toilet/bathroom area is very small but functions as long as you are comfortable enough to get dressed elsewhere. The rooms definitely need more hooks and shelves in the sink and bathroom area. The "breakfast" was fine for us; juice, coffee, cereal, pastry.
Everyone was very nice and helpful.

Room Tip: We liked our ocean front.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NJfoxred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delaware, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 March 2014

I would really love to give this hotel a better rating, but I can't. The staff is wonderful and our housekeeper was just a doll. But, there are too many other things wrong. First, the room we were promised wasn't available, so we had to opt for a dune view. That was okay. Then, the bathroom was so small that the door hit the toilet when you tried to close it. That was still okay. The biggest complaint is at 6:30 in the morning, there were construction workers right outside our door using a jackhammer to tear up the concrete sidewalk. I understand that construction is necessary, but at 6:30 in the morning....every morning??? The room itself was good, but the beds and pillows were awful. You couldn't sit on the side of the bed without fear of falling out. The pillows were rock hard. The breakfast was terrible. No hot items, other than waffles with no taste that you make yourself. Was really disappointed in our stay and would definitely check with other hotels before recommending this one.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Barb279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 February 2014 via mobile

Though the staff weren't all that friendly and breakfast just okay, this has to be one of the better places to stay on the OBX. The price is reasonable, there is quick access to the beach, the rooms are comfortable and its easy to get to many of the best attractions. They have a nice pool and its relaxing overall.

Stayed April 2013, travelled solo
Helpful?
3 Thank John Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leesburg, Virginia
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 24 February 2014

So let me start off this review with saying that my husband and I love this place. We have been down multiple times in the summer and always enjoy ourselves...it's a great location, right on the beach, in the heart of KDH with many delicious restaurants and bars around. We know that this isn't a 5 star hotel and accept it for what it is, clean and a bit run down but the price is right and always know we will enjoy ourselves regardless. This time, however, we went down during the off season (late Feb) for a mini babymoon before our first child is born in early April. We have never been down to KDH during the off season so were not sure what to expect, especially as we would be spending more time in the hotel room than we would during the summer. We got a 2 queen room on the 4th floor as all kings were booked. For some reason, this trip was destined to go poorly when it came to the hotel room. The room smelled funny, musty and kind of like sitting water. Our bathroom door wouldn't close, it was off by a quarter of an inch. The phone in our room didn't work. We had a rain storm and rain leaked in under the front door and made a HORRIBLE whistling sound, kind of like a tea kettle. Our sink wouldn't drain properly. They were doing construction right outside our room one day where the banging was so loud I could hear it over my hair dryer. Sounds like a nightmare right? Well after I had called down to the front desk 3 times (using my cell phone mind you as the phone in the room didn't work), the manager and maintenance guy came to our room to check it out for themselves. We all agreed (laughing) that the room was like room #13...nothing could go right. They could move us but only to a room on the second floor, which we did not want as we really wanted the 4th floor view. So in order to make it right, the manager gave us all three nights we were there for free and also gave us money for dinner that night. Both my husband and I were shocked and very very pleased by this as it showed management really cared about our satisfaction and wanted us to be happy. It honestly felt that the staff cared, every single person who knew we were in room 434 (avoid it at all costs until its renovated, lol) were very apologetic and couldn't have been nicer to us. I definitely think the room we were in could stand to go through a serious renovation (omg especially the bathroom...that thing has seen better days) but because of how management handled this visit, we are lifers of Shutters. You can fix a hotel room but it is SO hard to find a staff (especially management staff) who truly cares about their customers and their satisfaction (and when you are getting it for free, it makes you over look all the things that go wrong!). And for that, we will keep going back (and perhaps avoid room 434 :).

With all this said, the view was still amazing, the sheets were still clean, and the balcony was still a great asset...we kept our door open most days when we were in the room so we could hear and smell the ocean. It was so nice one morning we even ate breakfast outside on the balcony. Would absolutely suggest getting the 4th floor if you can!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pinkrose529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaston, NC
Level Contributor
41 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 February 2014

We had a great time at Shutters this week..the room was very nice and clean, the walk to the beach was short, and the staff were helpful and courteous. Nice breakfast too! It was a perfect little mini vacation from all the cold weather we've been having. Can't wait to go back.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MarjH6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shutters on the Banks

Property: Shutters on the Banks
Address: 405 S Virginia Dare Trl, Kill Devil Hills, NC 27948-7898 (Formerly Colony IV by the Sea)
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Outer Banks > Kill Devil Hills
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kill Devil Hills
#3 Romantic Hotel in Kill Devil Hills
#3 On the Beach Hotel in Kill Devil Hills
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Shutters on the Banks 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Oceanfront location, each room is equipped with two queen beds or one king and a sleep sofa and include a refrigerator, microwave, in-room phone, TV with HBO, AM-FM radio and highspeed internet. All efficiencies are equipped with full kitchens. We also have a limited number of King Studio Suites available. Complimentary continental breakfast. complimentary passes to the YMCA. Newly renovated rooms and efficiencies for 2016. ... more   less 
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Also Known As:
Shutters On The Banks Hotel Kill Devil Hills
Colony Iv
Shutters On The Banks Kill Devil Hills, Outer Banks, NC

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