My family and I stayed at the Sand Dunes Motel for Mother's Day weekend on May 9 -11, 2014. When I called to make my reservation I was told that the room we would be reserving had recently been remodeled. Upon our arrival, we turned the AC units on and noticed that one of the AC units from one of the rooms was not cooling. We decided to give it more time to see if it would cool, but by Saturday morning we went to the office to express our discomfort and dissatisfaction. We spoke with a staff member named Tamera and she informed us she would call someone to check out the AC unit and fix it. We asked if we can be moved to another room and we were told there were no other rooms available at the motel. Late Saturday afternoon, a gentleman stopped by our room to fix/check out the AC unit and he informed us the AC was not cooling and needed to be replaced. On Sunday, when I checked out I spoke with Debbie regarding our dissatisfaction and she informed us the Manager would be calling me on Monday when she arrives to the office. Today, it has been more then a week and I have yet to receive a call from the Manager. I hoped that they would come to an amicable resolution to this matter, but now instead I will make my complain to the Better Business Bureau.
- Also Known As:
- Sand Dunes Hotel Kure Beach