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Maggie Valley Creekside Lodge
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Reviews (199)
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152
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All reviewsrocking chairsplace to staygreat managementfire pitmotorcycle groupcovered poolannual staymotorcycle ridinga great staycreek sidespecial thankscreek runslaundry roomthe dragonnice folkswater flowingrooms were very clean
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126 - 131 of 199 reviews
Reviewed 13 August 2013

This motel was average, rooms were clean, good location, except for a kid under us throwing a ball against the wall at seven am, it was quiet. The only thing wrong was when we arrived at 2pm, the desk clerk said she was glad we made it, she was leaving at 3 and the office would be closed. I told her our reservation said check in was at 3 so we were in no rush to get there.
If we had arrived after 3 and could not get in, I would not have been very happy. Also, the heated pool was not heated

  • Stayed: August 2013, travelled as a couple
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2  Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnMaggieValley, Owner at Maggie Valley Creekside Lodge, responded to this reviewResponded 16 August 2013

Dear Guest,

We thank you for your positive comments regarding the cleanliness of our rooms. Our housekeeping staff takes great pride in their work. We are located in a great location for walking to restaurants and gift shops.

I would like to address your concerns in this blog. At the time of your check-in our front desk manager told you that we would be closing from 3pm - 6pm so that you would know the office would be closed during that period of time. You were also given a cellphone number to call for any questions, concerns, or problems that you may have encountered during your stay with us.

We do have policies and procedures in place for check-ins when our office is closed. If you had asked, we would have gladly shared that information with you. If you had arrived during the 3pm - 6pm timeframe you would have had no problem whatsoever in checking into your room.

In regards to the child throwing a ball against the wall at 7am in the morning, you did receive a telephone number to call at check-in for any problems during your stay. If you had called and reported the problem we could have corrected the issue and you would have had a quiet peaceful morning.

We did have problems with our pool hot water heater. A particular part had to be replaced three times until the gas company could locate a part that was not defective. The pool water temperature during that period of time was 74 degrees.

Everything is timely, if you had expressed to us your concerns during your stay we would have had the opportunity to meet your expectations. Instead, we are addressing them after the fact with no recourse to address your concerns. We do offer our guests a Guest Service Guarantee. Please contact us at 800-621-1260.
Regards,
Carol Burrell
Host/Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2013

This motel is quite nice. We had a creekside room, and liked sitting out on the balcony with the sound of the stream (it is a large creek, maybe 30-40 feet across, and the sound is quite soothing). The motel is popular with bikers, as our many of the motels in Maggie Valley. One day, the maid forgot to service our room, and when I called the front desk, she was there within 5 minutes to take care of everything. I found that to be quite impressive.

Room Tip: Second floor (creekside) has good view of the creek.
  • Stayed: July 2013, travelled as a couple
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2  Thank pfm11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2013

This place is PERFECT in so many ways! It's clean, well cared for, staff is friendly & helpful, & the owner...well, she is THE BEST! We found this great place via Trip Advisor. Never have been to Maggie Valley, so we weren't sure how it would be. Pulled up on our motorcycle & walked in the front door being greeted by the owner by my name without me telling her who I was! She was quick & helpful at checking us in, & gave us a coupon for dinner at Jay Arthur's as well! Treated us like royalty! The grounds are beautiful & highly maintained. the pool is clean & spotless! We've already booked to come back in August & we can't wait! See you soon!

  • Stayed: July 2013
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2  Thank catiballard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2013

WE spent FOURTH OF JULY weekend here this year 2013. VERY pleasant people, staff very friendly. I would stay here again.LOVED the sound of the stream out back. VERY nice location.CLOSE to where ever you want to go.NICE view of the mountains.MY kids really loved the creek. GOOD time all around.

  • Stayed: July 2013, travelled with family
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Thank Billy228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2013

Always a pleasure to stay at the Creekside Lodge. Whether rocking in the chairs out front or enjoying the pleasant sounds of the creek in back, it's always a great experience. Friendly staff that is knowledgeable about the tourist sights in the area and is very accommodating to any special requests.
Clean rooms, indoor pool, a nice new ice machine, and a convenient parking area round out the
facilities that make the Creekside Lodge so special.

Room Tip: All rooms are nice but I like the ones with the creek out back.
  • Stayed: June 2013, travelled with friends
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Thank Action J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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