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“Peace & Quite!!!”

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Best Western Mountainbrook Inn
Ranked #3 of 25 Hotels in Maggie Valley
Certificate of Excellence
Gautier, Mississippi
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Peace & Quite!!!”
Reviewed 22 May 2012

The room was great, very clean the beds were comfortable. Fridge and microwave in room at no extra charge was a great plus. Loved the rocking chairs, they were an extra special touch after a long drive to just sit outside and relax. The free breakfast was better than most. You could even make your own waffles.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MSMoma40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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458 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
  • Danish first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Nashville, Tennessee
1 review
Reviewed 19 March 2012

Stayed here with my daughters. We were tired and needed to sleep. The room was clean and nice, but the bathroom area was very very small. We were crowded in just to shower and use the sink area. The hot tup was great, except it was hogged by 2 couples who just wanted to have a place to hang out. Overall, average. Not Perfect, and Not Terrible.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pops1611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cougar00, Front Office Manager at Best Western Mountainbrook Inn, responded to this review, 23 April 2013
Thank you for taking the time to write a review about our hotel. The team at the Best Western take every comment and complaint seriously. We are sorry that you encountered these problems during your stay. We hope you give us another try in the future!

Twinkle P.
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Painted Post, New York
Level Contributor
171 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 5 February 2012

Stayed here with my wife while on a long driving vacation across the south. The hotel is a popular stop for motorcycles driving through the blue ridge parkway. Was a nice surprise that it was both super clean and very quiet. Nice little town with great natural scenery.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scott g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternmaggie, Guest Relations Manager at Best Western Mountainbrook Inn, responded to this review, 14 February 2012
Dear Guest,

Thank you for your recent review. We are thrilled to hear you enjoyed your stay and we hope to serve you in the near future.

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntersville, North Carolina
Level Contributor
260 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 19 January 2012

We booked this hotel to do a ski trip at Cataloochee and to know the NC mountains. I wasn't expecting a lot, but surprisingly this budget hotel has a great room and great service ! The only down side I noticed is that the breakfast area is small and gets very crowded. Also they could change the old TV's to a flat screen with HD, we are on year 2012, come on!

Pleasant, quiet room, clean and helpful front desk staff. This location is about 10 mins away from the ski area and has lots of great restaurants around.

Room Tip: Get the ones on the back of the hotel to avoid noise from the street.
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eduardo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternmaggie, Guest Relations Manager at Best Western Mountainbrook Inn, responded to this review, 14 February 2012
Dear Guest,

Thank you for taking the time to write a review. We enjoy hearing all the good things about our hotel, but at the time same, like to hear the aspects where we can improve. We are in the process of updating our TV's to flat screens. The process was delayed a little due to the current economical conditions. We look forward to seeing you on your return visit!

Michael
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usa
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 January 2012

We stayed for 2 nights while skiing at Cataloochee. Our first (non-smoking) room had smoke coming up from the smoking room below us; when we mentioned it to the front desk, they quickly moved us to a different room. In the second room we were over a non-smoking family stuck in a smoking room; good for us, unfortunate for them. Both rooms we saw were clean, appliances (micro and fridge) worked and wifi was readily available. Breakfast was a little tight for space with all the families, but it was workable.

We're going to try some place else for our next trip because the smoke from the downstairs rooms permeates throughout the hotel.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dart47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternmaggie, Guest Relations Manager at Best Western Mountainbrook Inn, responded to this review, 14 February 2012
Dear Guest,

I want to thank you for sharing your incident with us as it is through feedback that we are able to improve. I am very apologetic for the experience you had. We do have a newer separate building that is completely non-smoking. We call this our "back building". I hope that you will give us the opportunity to change your opinion of the hotel by staying with us again. I can guarantee you that our standards of service will impress you on your next trip to Maggie Valley. Email me directly at 34114@hotel.bestwestern.com and I will personally handle your reservation. Thanks and hope to see you soon!

Michael
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 8 November 2011

We just stayed at this motel for the second time in four months. Were put in a different room with a king sized bed this time but still found the mattress and pillows to be the best we've slept on in a hotel or motel. Since this room was designed for a handicapped person, the bath was quite large with a great shower. Would love to get this room again. The double queen room in July had a rather small bath. The people we dealt with at the front desk were friendly and helpful again and we'll definitely stay at the Mountainbrook the next time we're in Maggie Valley.

Room Tip: All rooms have rocking chairs outside front doors but if you are in the front building, you get a go...
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Retiredandonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternmaggie, Guest Relations Manager at Best Western Mountainbrook Inn, responded to this review, 14 February 2012
Dear Guest,

Thanks for your recent review. I am very happy to hear that you enjoyed your stay and will be returning. Thanks and see you soon!

Michael
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gainesville Ga
1 review
Reviewed 5 November 2011

We found the Mountainbrook Inn to be a clean pleasant motel that had been updated and remodeled. The front desk staff were very accomodating and helpful and provided good recommendations regarding resturant and shopping in the area. We normally stay in the Asheville area, but will be returning to Maggie Valley and Best Western on our next trip to the area.

Stayed October 2011, travelled as a couple
Helpful?
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternmaggie, Guest Relations Manager at Best Western Mountainbrook Inn, responded to this review, 14 February 2012
Dear Guest,

Thank you for taking the time to write a review. I am very happy to hear that you will be returning to our hotel. See you soon!

Michael
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Mountainbrook Inn

Property: Best Western Mountainbrook Inn
Address: 3811 Soco Rd, Maggie Valley, NC 28751
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Maggie Valley
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Maggie Valley
#6 Family Hotel in Maggie Valley
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Mountainbrook Inn 2.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Best Western Mountainbrook Hotel Maggie Valley
Best Western Maggie Valley
Maggie Valley Best Western

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