We stayed here for Mother's Day weekend as a little getaway with my daughter so she could swim. The hotel is not hard to find and is in the middle of Maggie Valley. The grounds are pretty and seem well maintained. Check-in was easy enough although the phone was ringing off the hook. There were renovations going on and we were instructed to get to our room through the door the builders were obviously also using. There's no elevator at this hotel. We heard no noise from construction, aside from passing rooms of workers hanging out with their doors opened and music going.
I believe our room had been renovated already. It appeared freshly painted and the bathroom had new tile floors and granite counters. The room didn't appear dirty but there was powdery debris (dry wall dust?) in the corners and a lot in the closet. Which of course makes you wonder how clean the room actually is in terms of germs you can't see. The bathroom was spotless however. The beds were firm but comfortable though there was a hole in the bed spread. The pillows were soft but so small they were about square rather than standard sized. We had two queen beds, a table, chair, dresser, and functioning albeit old microwave and mini fridge. The room was very spacious for a family and as we wound up in it napping or watching tv almost the whole trip that was a silver lining at least.
The breakfast area is fairly small - only five tables - so prepare to wait for one or eat in your room. It was very clean though and kept up well. There were plenty of hot options including make your own blueberry waffles, sausage gravy biscuits every bit as good as a fast food joint, and breads to toast. Small detail but I like how the cold items such as butter and cream cheese were kept in a fridge instead of just sitting on the counter during breakfast. I have to say the breakfast experience was the highlight of our stay here. My husband usually skips hotel breakfasts and goes out to eat but he ate here both mornings.
My biggest disappointment lies in the pool area. Firstly it needs attention. The paint/sealer is peeling off the hot tub in several places and the safety rail is very loose. There was a beer bottle cap on the floor during our whole stay. The reason we chose this hotel was because it touted a heated indoor pool. While the hot tub was very hot, this pool water is every bit as cold as the water that comes from my garden hose at home. Pool water shouldn't be as warm as a hot tub or even a bath, but it should have some heated water in it. This one does not. I felt every outlet where the water was being circulated in and none of them were pouring warm water into the pool. I have been to many hotels with heated pools and never encountered one this cold. In fact, I have swam in indoor/outdoor pools with no heat that were about the same temp. My husband went to the front to report the pool being so cold, thinking maybe it was broken, and a man with the check-in woman (manager?) quickly responded "we heat it to state standards". Well a) that's a terrible response. You aren't even going to pretend to go check to see if it's broken? And b) who cares what state standards are. The state isn't paying the nightly rates at your hotel, your guests are. His attitude convinced me the pool isn't heated to any degree of noticeable warmth, he already knows it, and doesn't care anything about it.
The cold pool practically ruined our trip. My daughter just stood there and looked at the pool she couldn't get in. This was my Mother's Day gift and was supposed to be a fun family weekend, 2.5 hours from home. But because of not being able to swim we had to drive around for two days in the rain (no fault of the hotel of course) trying to find something to do around Maggie Valley, which at this time of year is about non-existent. I would not stay at this hotel again and based on that desk staffer's lack of concern for us getting what we paid for I would not recommend it to others either. There are far too many other options in MV, Waynesville, and Cherokee to bother with it. Even as a Choice member with a discount I paid more for this Comfort Inn than another hotel in town that has an actual heated pool, which was unfortunately booked when I made reservations. And since I had to prepay to get that discount we were stuck.
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- Also Known As:
- Comfort Hotel Maggie Valley
- Comfort Inn Maggie Valley