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“Amazing staff and comfy beds!!” 5 of 5 bubbles
Review of Sleep Inn Matthews - Charlotte

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Sleep Inn Matthews - Charlotte
Ranked #7 of 12 Hotels in Matthews
Houston, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing staff and comfy beds!!”
5 of 5 bubbles Reviewed 25 March 2014

Recommend them over other places in univ area..we went to Charlotte for a week for a conference in uptown, loved the stay..very friendly staff and clean contemporary style hotel from breakfast, fitness room to hot tub...loved it! Will be booking my summer stay soon!!!!!

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank snali110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepInnGM, General Manager at Sleep Inn Matthews - Charlotte, responded to this review, 26 March 2014
Thank you for your kind words! Come back and visit again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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83 reviews from our community

Traveller rating
    37
    21
    9
    7
    9
See reviews for
22
12
7
30
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 March 2014

I recently stayed at this Sleep Inn and really enjoyed my stay with my wife. We felt welcomed and safe during our stay. Really liked the location near all the nice restaurants. They have new Longhorn in walking distance which was amazing. Definitely recommend this place over the ones I've stayed while visiting this area as I come to Charlotte about once every couple of weeks for work. Keep up the good work and I'll be coming back.

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank countryinngm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepInnGM, General Manager at Sleep Inn Matthews - Charlotte, responded to this review, 26 March 2014
Thank you for your response! We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Mississippi
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed 23 March 2014 via mobile

Stayed here for a weekend business training that was at another nearby hotel. I had two rooms on different floors for myself and others attending the training. Neither room AC worked well, one not really at all. TVs were fuzzy like they were running bootleg cable. Breakfast was never stocked appropriately. Had to beg to get service. Stay somewhere else especially on a weekend.

Stayed March 2014, travelled on business
Helpful?
Thank ibuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepInnGM, General Manager at Sleep Inn Matthews - Charlotte, responded to this review, 24 March 2014
I am very sorry for your experience this weekend. As you know, we were full on the first night of your stay and did not have a location to move you to to correct the TV and AC issue. I am not sure why that was not addressed the second night but I will definitely find out and correct the problem with the staff. We run Time Warner Cable and the other rooms were not reporting any issues. A previous guest may have tampered with the TV while setting up a game system or other electronic Item which would cause the problem.

As you know we were full this weekend. It was unexpected and one of the employees did not come in which made running breakfast a real challenge. I apologize that you were not serviced properly. The desk clerk who checked you out did relay your room complaints to me and as you know we made an adjustment to compensate you for your lack of comfort.

This is not a normal occurence at our hotel and we will correct it immediately. We strive to make every guest experience an enjoyable one and hope to be given the chance to prove ourselves to you.

Thank you for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Virginia
Level Contributor
591 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
2 of 5 bubbles Reviewed 14 October 2013

This is NOT a low cost alternative for Charlotte. With taxes, I paid close to $100 a night, and had two terrible nights of sleep. We were on the third floor, and both nights we had LOUD floor noises all night long. I do not think that it was the people above us. but the hallway floor. Also the bath facilities are cheap, cheap, cheap. There is no door for the toilet and shower, only a sliding door which was v. difficult to slide. Bottom line: you can, and should, do a lot better in the Charlotte area!!!

Room Tip: If you do have to stay here, select a room on the top floor (4).
See more room tips
  • Stayed October 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank authored
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepInnGM, General Manager at Sleep Inn Matthews - Charlotte, responded to this review, 14 November 2013
I am so sorry we did not meet your expectations during your stay. Although some of your guests are particularly sensitive to noise, we don't regularly receive such feedback about the noise level unless there is an unruly group in the hotel. I don't have enough information about your dates of stay to check that information. We did have some groups in prior to your writing of this review so it is possible that a group was making noise. If reported to the front desk we can enforce the noise policies that the groups agree to in order to correct the situation.

As for the bathrooms, the pocket door is provided between the toilet and shower area and the room to save space. While that is a great alternative, time and humid bath conditions have caused some of the doors to be hard to operate. Although it cannot correct your past stay, you will be happy to know that the doors are being replaced when we do our scheduled renovation next year with new easier to operate pocket doors.

Again I apologize for your experience and do hope that you will return in the future and allow us to make it up to you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 9 September 2013

I recently stayed at another Sleep Inn in Charlotte and was very pleased. I assumed this one would be similar. I'm pretty easy to please with hotel accommodations and travel quite a bit. In fact, I have never written a bad review before this one.

Check-in was a breeze with the nice staff, and the room was clean and comfortable. The hotel has light sensors that turn lights off when no one is there. While taking a shower, the lights went completely off every 10 seconds so I had to get out of the shower and wave my hand in front of the light switch to turn them back on--every 10 seconds. After that experience, I went down for breakfast. In the other Sleep Inn, they offered scrambled eggs, meat and a variety of other breakfast foods. This one only had a refrigerator stocked with questionable foods and a waffle maker and several pastries. I decided on the waffles until I saw there was no syrup anywhere--only peanut butter and some packets of honey. At least they couldn't mess up the hot chocolate--so I thought. The hot water was at best lukewarm. I've eaten breakfast at many hotels, but this was by far the absolute worst. There were no breakfast attendants to be seen.

When I complained about the lights to the desk clerk, he noted that Duke Power gave them a discount for installing these types of switches. I don't believe the discounts will make up for the lost customers.

If this had been my first experience with the Sleep Inn brand, it would be my last. Next time, I will go to the University Place Sleep Inn if I decide to return to the brand.

  • Stayed September 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank KenRNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepInnGM, General Manager at Sleep Inn Matthews - Charlotte, responded to this review, 16 September 2013
Dear KenRNC,

Thank you for providing your feedback regarding your stay.

I sincerely apologize for your experience. This is not a normal occurrence. We did recently have a company install the energy saving light switches in the rooms. The switch in your room has malfunctioned and the room was put on block immediately after you checked out, and the maintenance staff replaced the switches on Monday. This is a new product for us and we had not had that issue before. We appreciate your bringing it to our attention. I do understand your frustration with the answer you received from the desk clerk as it did not solve your problem. This review will be shared with him during retraining.

We are in the process of reviewing our breakfast offerings and trying to expand them. The Sleep Inn's were not originally built to provide the new hot breakfast that Sleep Inn is now offering, our kitchen is not currently set up to be compliant with the health code to serve hot breakfast. That situation is being reviewed and we will be addressed it in our future renovation plans. I will be addressing the fact that you could not locate the breakfast attendant to as well.

Again I apologize for your experience and should you wish to speak with me further please contact me at 704-841-1660 or via e-mail at gm.nc032@choicehotels.com

Sincerely,

April Grant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florence, South Carolina
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 23 July 2013

Room was a good size and clean, hot shower, and a comfy bed. Staff was friendly. Free breakfast wasn't great, but then again it was free. The room had a fridge, microwave, and a decent size TV.

Be warned, the whole 5th floor smells like smoke (it's the only smoking floor), location wise, it's close to restaurants and shopping, but not super close to anywhere of relevance in Charlotte, and it is off a very busy street, so expect 2-5 minutes waiting at the light.

  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cory S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepInnGM, General Manager at Sleep Inn Matthews - Charlotte, responded to this review, 25 July 2013
Dear Jason,

I apologize for the lateness in this response. I had spoken with you previously regarding this issue when you presented it through Choice Hotels.

Again I sincerely apologize for the treatment you received. We do require ID for special rate discounts but since you were with your co-workers the situation dedinitely should have been handled very differently.

I do hope that you will give us a chance to make it up to you. Please contact me at gm.nc032@choicehotels.com or 704-841-1660 with any questions.

Sincerely,

April Grant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morganton, North Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 17 April 2013

Overall, I don't have a problem with the hotel in general and I think I'm being nice by rating it 3 out of 5. This is only because this hotel is in a good location and the hotel itself is very clean and comfortable but they are lacking on customer service. The only problem I had was with the person at the front desk when we checked in. This last time was the third time I've stayed here and the person at the front desk has never been the nicest but this was the last straw for me. He was very rude to me and my coworkers when he asked for identification that I did not have. I understand policy, but there is no reason to be rude about it. As far as the hotel goes, it was comfortable but I won't be back to this hotel as long as the same person is at the front desk.

  • Stayed March 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank JasonL154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sleep Inn Matthews - Charlotte

Property: Sleep Inn Matthews - Charlotte
Address: 9900 Matthews Park Drive, Matthews, NC 28105
Phone Number:
Region: United States > North Carolina > Matthews
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Matthews
Price Range (Based on Average Rates): £
Hotel Class:2 star — Sleep Inn Matthews - Charlotte 2*
Number of rooms: 79
Official Description (provided by the hotel):
*NEWLY RENOVATED* Sleep Inn(R) Matthews - Charlotte is conveniently located off Interstate 485, and only 10 miles from Uptown Charlotte. We are within walking distance of several national chain resturants and local eateries. We are also located across from several shopping centers. This Matthews, NC hotel is near many area attractions, including Bojangle's Coliseum, Ovens Auditorium, The Park (formerly The Merchandise Mart), Time Warner Cable Arena, the NASCAR Hall of Fame, Charlotte Convention Center and Bank of America Stadium. Whether traveling for business or pleasure, the Sleep Inn Matthews - Charlotte puts you right in the middle of all the local attractions and several national company headquarters like Family Dollar, Windstream and Harris Teeter in the Matthews, North Carolina area. Our friendly staff looks forward to serving you soon. ... more   less 
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Also Known As:
Sleep Inn Matthews
Matthews Sleep Inn

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