My husband and I were traveling to Florida from Connecticut. We had traveled 12 hours that day and needed to find a place to stay. We have stayed at Holiday Inn Expresses before because they are very clean.
While on I-77 south I called the Holiday Inn Express reservation number and spoke to someone. This person told me I could reserve a room- the last room this hotel had- for $129.00 for the night. She explained I would not get a refund as it was their last room. I agreed as we needed to stay somewhere. She had given us directions which I confirmed with her that we would get off at exit 2b on I 77 south. She confirmed and said it was only 9 miles away. Well come to find out there is no exit 2b on I 77. We contact the same number again to let them know their directions were incorrect and we are now in South Carolina. I ask if we can transfer this reservation to a Holiday Inn Express in South Carolina. This person checks with someone "at the reservation desk" and tells me I have to turn around and go back or I will lose the $129.00. We are now an extra 45 minutes into finding this hotel. We have no choice but to turn around or be charged. This next person tells us it is exit 10 off of I 77 about 10 minutes away. Again wrong directions! It was actually exit 9 and it was close to 35 - 40 minutes away on I 74.
When we finally get to the hotel the young lady at the desk has trouble finding our reservation. She is very apologetic and goes to speak to a manager. She returns to give us a room. Again very apologetic as now we are very angry and tired.
When we get to the room we receive a call from the manager who asks us to please tell her exactly what happened. She apologizes and explains that this has happened before and they were actually receiving travelers referred by the reservation center when they actually had no rooms available. She advised us to - in the future- contact the hotels directly.
We had decided never to use this chain of hotels again until we received the call from the manager. And due to the calmness and professionalism of the young lady checking travelers in and the manager on duty we will consider this chain of hotels again. I believe her name was Kristen - on duty March 24th.
The room was quiet, clean and comfortable. Breakfast the next day was ok. The staff in the morning at the desk were helpful and pleasant. The hotel is located in a very congested area.
I would recommend this hotel BUT do not call the 1-877 number as these people do not give accurate information. Call the hotel directly or just get off the exit and try your luck that way. The ratings below are referencing the hotel not the reservation center.
- Official Description (provided by the hotel):
- Welcome to the New Holiday Inn Express & Suites Charlotte - Matthews, NC. We welcome you to stay economically smart, experience our comfortable accommodations, leading service, exceptional value & a 100% smoke free facility. We feature an indoor pool, 24-hour fitness & business center, free wire/less HSIA, 32 HDTV & free hot breakfast bar for all guest. Our Charlotte - Matthews hotel is located in Southeast Charlotte, NC, and major roads, I-485 & Hwy 74. We are near Carolina Courts & Extreme Ice Center. We are only minutes from Matthews, NC, & Monroe, NC. Uptown Charlotte is only 10 miles & Charlotte Douglas International Airport-CLT is located within twenty minutes of our hotel. Charlotte is the home of NASCAR. This Matthews hotel is only twenty miles away from Lowes Motor Speedway. Looking for something to do? We have many attractions such as Ice Skating, Carowinds, Carolina Panther Football, Charlotte Bobcats &Charlotte Soccer. Need a Charlotte Church? There are many nearby. We have many excellent restaurants only a few minutes away. We cater to many top companies in the area such as Harris Teeter, Family Dollar, Conbraco, BESAM, & Sunbelt Rentals. If you are traveling with a company & need a hotel in Matthews - Charlotte NC, we would be honored to host you. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Booking.com, Expedia, TripOnline SA, Hotels.com, Ebookers, HotelsClick, Cancelon, getaroom.com, Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your Holiday Inn Express Hotel & Suites Matthews East reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Hotel And Suites Matthews East