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“Great Stay and Location”

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Comfort Inn Matthews-Charlotte
Ranked #1 of 12 Hotels in Matthews
Certificate of Excellence
Windham, Maine
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great Stay and Location”
Reviewed 13 August 2013

We found this to be a great location close to shopping, dining locations and area attractions. It was a clean, comfortable room with a hot tub. There was a nice pool on site and the breakfast buffet was great. We were accommodated upon check-in by a friendly desk person and let into our room early. Enjoyable stay will probably stay again, great rates also.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LanceandKat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, 14 August 2013
Dear Valued Guest,

We really appriciate your time and thank you for such a great review! We are gald to know you enjoyed your stay at our hotel.

Thank you also for complementing our Hot Tub Suites as its one of the best rooms we have and every couple enjoys it.

We hope to see you again in the near futer we our newly renovated hotel by Dec 2013.

Chet Patel
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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544 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Swansboro, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2013

This hotel was OK. I used my points from Choice, so not 100% certain what it would have cost me. But - for the one night we needed a place to stay for our even in Charlotte - this worked. It was nice being outside of Charlotte and not in the hustle and bustle of the city. And there was lots of shopping and food establishments very close by. Room as very spacious and the beds were comfortable. Bathrooms could use some updating, in my opinion.

Room Tip: Enjoyed the convenience of the 1st floor, traveling with small children
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jen_A28584
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, 13 August 2013
Hey Ms.Azok,

Thank you so much for your feedback! We will use your feedback to improve our service and rooms as we are renovating our entire hotel and will complete by Dec 2013.

We hope to see you again in the near future.

Chet Patel
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrenton, Virginia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2013

Chet the manager is awesome! He makes you feel at home. I stay there a lot for work and he is always checking on me and my Co-workers. He is always working. He goes out of his way so he can speak to us and make sure everything is okay! The staff is wonderful, the rooms are spacious, clean, and conmfortable. Everything you ask for you receive right away. They are remodeling to make the hotel even better! The hotel is close to a lot of great places to eat and close to the Charlotte Speed way. You get a lot for your money

Room Tip: The suites are very large room. Even the regular rooms are spacious.
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, 6 August 2013
Hey Ms.Duffey,

Thank you so much for a great review! I really appreciate chatting with you and your co-workers. Our goal is to make all of our guest feel at home and we take pride in doing that.

Thank you for complementing in our spacious rooms as our rooms are one if not the only biggest rooms in Matthews.

We hope you can come back soon to see our newly renovated hotel by Dec 2013.

Chet Patel
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 4 August 2013

I would highly recommend staying here if you are in the area. The staff was awesome! The manager Chet really goes the extra mile to make sure you enjoy your stay with them. I can honestly say this is the BEST hotel I have ever stayed at.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ballerz5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, 5 August 2013
Dear Valued Guest,

Thank you from Comfort Inn Matthews/Charlotte staff for such an AWSOME REVIEW!

Also, I would personally like to THANK YOU for complementing my services to you. We belive in going further extra mile to make all of our guest feel at home.

We would like for you to come back and see our newly renovarted hotel by Dec 2013.

We hope to see you in the near future!

Chet Patel
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington, North Carolina
1 review
Reviewed 4 August 2013

Hotel was clean and we were surprised at the amount of space in the room. We needed a rollaway bed and there was enough space for the rollaway to fit in the room without any problems. Staff was nice and responded to our needs. Very convenient to many restaurants and shops. Would definitely recommend this hotel for a short stay within the area at a good price!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RickD021278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, 5 August 2013
Hey Mr.Disher,

Our enitre team appriciate your time to put in a review and we thank you for it. Thank you for complimenting our spacious rooms as our rooms are the biggest in the area.

To make our guest experience even better, we are remodeling our entire hotel from top to to bottom until Dec 2013.

We hope you can come see us again soon!

Chet Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 4 August 2013

The General manager Chet is awesome! He makes you feel so at home. He knows myself and my work colleagues and stays late (we are always arriving late from our meetings) when he knows we are staying just so he can speak to us and make sure everything is okay! The staff is wonderful, the rooms are spacious, clean, and conmfortable. Everything you ask for you receive right away. They are actually remodeling to make the rooims even better!

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, 5 August 2013
Hey Ms.Fulp,

Thank you so much for the great review! Its always a pleasure chatting with you and your colleagues. Our entire teams goal is to make every customer feel home away from home. We make sure all of our guest are satisfied with their stay. Even if it means we have to stay after hours.

Also, thank you and your colleagues for being such a loyal guest to our hotel. Yes, we are remodeling to make our rooms even better then before and trust me, you will LOVE THEM!

I hope to see you all again SOON!

Chet Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, North Carolina
2 reviews
Reviewed 1 August 2013

Loved the hotel, particularly the room with the 2 person whirlpool tub. The room was big and clean. The only issue was the vanity light was out. We were told it would be fixed by the time we returned that evening. We returned and it was still broke. There was no note left or anything.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JOANNA F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chet_Patel, Manager at Comfort Inn Matthews-Charlotte, responded to this review, 2 August 2013
Hey Joanna,

Thank you for taking your time out to leave us a review! We are glad you enjoyed your Jacuzzi Hot Tub room as its one of our best rooms and guest loves it.

I am sorry to here that your vanity light went out and was not fixed when you came back. I remember your room as we had to go buy a new ballst that day and replace it as we did not have one in stock as it was not the bulb that was out. That is why it was not fix that quickly.

We hope you can come back and see our newly renovated hotel by Dec 2013.

Chet Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Matthews-Charlotte

Property: Comfort Inn Matthews-Charlotte
Address: 1718 Windsor Crossing Dr, Matthews, NC 28105-5070
Phone Number:
Region: United States > North Carolina > Matthews
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Matthews
#1 Business Hotel in Matthews
#1 Best Value Hotel in Matthews
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Matthews-Charlotte 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
HOTEL BEING RENOVATED IN PHASES FOR THE ENTIRE YEAR OF 2017 TO GIVE OUR GUESTS THE BEST WE HAVE TO OFFER! Situated in the heart of beautiful Matthews in the Windsor Square Shopping Center. The Comfort Inn is the perfect location, whether traveling on business or pleasure to Matthews/Charlotte. The hotel is minutes from uptown Charlotte and only footsteps from the Matthews' area's finest shops and restaurants.As a guests of this Matthews, NC hotel, you can enjoy amenities and features like: •All New Renovated Rooms in 2014 •One of the few hotels in town with 2 Queen Beds (BRAND NEW QUEEN AND KING BEDS) •All rooms have 32" Flat Screen LCD Tv's/ Microwave & Refrigerator •Free Wi-Fi Internet •Free Full Hot Breakfast Buffet (Turkey Patty, Bacon, Cheese Omelet, Waffles, Pancakes, Boiled Eggs, Etc...)•Over 30 franchised restaurants with in 0.5 to 1 Mile ... more   less 
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Also Known As:
Comfort Inn Matthews
Matthews Comfort Inn

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