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“Nice Room”

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Comfort Inn Matthews-Charlotte
Ranked #1 of 12 Hotels in Matthews
Certificate of Excellence
Knightdale, North Carolina
1 review
“Nice Room”
Reviewed 26 July 2014

This was a very nice, clean and comfortable room. The breakfast was more than I have been accustomed to at hotels that provide free breakfast. There was a variety to choose from on the continental breakfast. The price was very affordable and offered all the amenities that I needed for my stay.

  • Stayed May 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Renae G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, 27 July 2014
Hey Renae,

Thank you so much for leaving us your feedback! Feedback like yours motivates us to do better each time. We are happy to know that you enjoyed your stay and loved our newly renovated rooms. We anted to give the best to our guests at the BEST PRICE!

As you mention, our HOT BREAKFAST is more then what you typically expect. As I said, we want to give the best to our guests.

We thank you for appreciating our hard work and we look forward to seeing you again very soon!

Chet Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

531 reviews from our community

Traveller rating
    317
    151
    46
    11
    6
See reviews for
188
101
36
115
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
1 review
Reviewed 20 July 2014 via mobile

The customer service was great! The price was right!! The stay was very peaceful,very nice and exceptionally clean. When we entered the hotel, it was a very clean scent. Another plus side of this stay was the free continental breakfast.I would give this stay a four star rating!!!!!!!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, 21 July 2014
Hey Kristen,

Thank you so much for taking the time out and leaving us a review! We are all happy to here that you enjoyed your stay at our hotel! Our priority is to give our guests the best rooms and service at THE BEST PRICE without compromising quality.

We make sure our guests gets a warm welcome as soon as they step into our hotel as they become our family. Thank you for complementing our HOT BREAKFAST as its one of the best in the area.

We hope to see you again very soon!

Chet Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
94 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 11 July 2014

The hotel is clean, comfy and is the a good option for someone who wants to stay very close to Charlotte city limits but doesn't wanna pay a ton of money. The room had a king size bed, tv with satellite cable connection, big clean bathroom, hair dryer, coffee maker, mini fridge and all that at a very affordable price. Also, there are many convenience stores and multi cuisine restaurants just walking distance from the hotel. I would definitely stay here again.

  • Stayed July 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank jvsjadaun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, 12 July 2014
Dear Valued Guest,

Thank you so very much for leaving us a review! We are glad you found our room full with amenities and comfort as we want to give the best to our guests and we can see from your review that we have met our goal. We renovated all our rooms recently and we are happy to know our hard work has paid off and appreciated by our guests.

We hope to see you in the near future!

Chet Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mint Hill, North Carolina
1 review
Reviewed 5 July 2014

I don't know where to start for this amazing hotel. We are local from Mint Hill and we were planning for our family reunion and their accommodation. This hotel made our reunion so smooth that now we are thinking to have it every 2 years. The rooms are great and fresh as they just renovated and one of the largest hotel rooms I've seen. The entire staff chain is excellent in helping you out in any way possible.

The manager "Chet" is very friendly and professional and he makes sure that everything goes smooth. He even came on the weekend to meet us to make sure everything was fine and offered us a "Free" meeting space to sit and talk as we all were sitting in their breakfast area. We will recommend this hotel to anyone and everyone! Thank you to everyone at Comfort Inn Matthews, NC:)))

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, 7 July 2014
Hey Mr.Snyder,

Thank you so much for leaving us a detail review! It was an honer to help you and your family for your reunion. We are glad to know your family enjoyed their time at our hotel and loved our newly renovated rooms. We are always here to help our guests in anyway we can and offering family with a free meeting room to spend some time is one of them as we know how enjoyable it is to sit together and enjoy time with kids and friends.

We hope all of your family had safe trip back home! We are glad to know that we are your choice of hotel for the next time when you do this event again!

We hope to see you all again very soon!

Chet Patel
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Egham
Level Contributor
628 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 363 helpful votes
Reviewed 3 July 2014 via mobile

The hotel was reasonable and the location was good but the room was on the small side. The bed was comfortable. The bathroom was also very small with nowhere to put toiletries etc. However it did have a wash basin outside the bathroom which made it a bit more user friendly. Breakfast was good and the public areas were fine.

Stayed June 2014, travelled with friends
Helpful?
Thank Hevsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, 4 July 2014
Dear Valued Guest,

Thank you for your feedback! We are glad to know overall you enjoyed your stay. I am quite surprise by the size of the room comment as we have the largest rooms in the area. Yes, the vanity being out side is a big plus as 2 people can get ready at the same time.

Thank you for complementing our new bedding as we just renovated the entire rooms with new brand standards and guests are loving it.

We hope to see you again very soon!

Chet Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 July 2014 via mobile

We stayed in this hotel twice in one week going to and from our vacation destination. It was right on the way in a great location and at a reasonable price. Rooms were nice and breakfast was provided. Plan to stay again if ever passing through in the future.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thestock74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, 3 July 2014
Dear Valued Guest,

Thank you so much for your review! We are glad to know you enjoyed your stay at our hotel and chose us for your trip. We give the best price in town for the value as we believe in giving the best service as well. We are happy to know that now we gained one more loyal guest! Our entire staff gets motivated from reviews like yours and we thank you once again.

We hope you had a safe trip back home and hope to see you again very soon!

Chet Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
F. Lauderdale
Level Contributor
84 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 29 June 2014 via mobile

We stayed at the Comfort Inn Matthews for 3 nights while visiting for a family wedding. I was a little hesitant to stay at a Comfort Inn because I didn't really know what to expect and actually had other accommodations booked at the Ballantyne luxury collection resort for the day after the wedding. I must say, I was extremely (and pleasantly) surprised to see how clean the hotel was and how accommodating the staff were. Although the property is older, the rooms are renovated and rather large with some of the most comfortable beds and pillows I've ever slept on, I found myself yearning to go back to the room to lay down! The hotel offers free wifi, parking, and breakfast as well as a social hour in the lobby with complimentary wine and appetizers, I thought that was a nice touch. The value at this hotel combined with the grade A hospitality (especially from Amanda and Randy) were reason enough for me to cancel my reservation at the Ballantyne and stay at the hotel for the duration of my time in NC. The pool was refreshing and the coffee in the lobby is delicious as well. I am definitely a fan of this hotel and hope to be back in the future!

Stayed June 2014
Helpful?
Thank HotelInnsider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, 30 June 2014
Dear Valued Guest,

Thank you so much for such a detail review and putting your time into it! Our entire team is thrilled to read your review and they are motivated by it.

Let me tell you that your review goes on our TOP 5 best reviews. I mean as you said, you loved our hotel that much that you canceled your reservation from a luxury hotel. That is a BIG COMPLEMENT for us. We are happy to know that our hard work of renovating this hotel has been paid off and being appreciated by guests like you.

We thank you for everything and hope you had a safe trip back home!

We hope to see you again very soon!

Chet Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Matthews-Charlotte

Property: Comfort Inn Matthews-Charlotte
Address: 1718 Windsor Crossing Dr, Matthews, NC 28105-5070
Phone Number:
Region: United States > North Carolina > Matthews
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Matthews
#1 Best Value Hotel in Matthews
#1 Family Hotel in Matthews
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Matthews-Charlotte 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
HOTEL BEING RENOVATED IN PHASES FOR THE ENTIRE YEAR OF 2017 TO GIVE OUR GUESTS THE BEST WE HAVE TO OFFER! Situated in the heart of beautiful Matthews in the Windsor Square Shopping Center. The Comfort Inn is the perfect location, whether traveling on business or pleasure to Matthews/Charlotte. The hotel is minutes from uptown Charlotte and only footsteps from the Matthews' area's finest shops and restaurants.As a guests of this Matthews, NC hotel, you can enjoy amenities and features like: •All New Renovated Rooms in 2014 •One of the few hotels in town with 2 Queen Beds (BRAND NEW QUEEN AND KING BEDS) •All rooms have 32" Flat Screen LCD Tv's/ Microwave & Refrigerator •Free Wi-Fi Internet •Free Full Hot Breakfast Buffet (Turkey Patty, Bacon, Cheese Omelet, Waffles, Pancakes, Boiled Eggs, Etc...)•Over 30 franchised restaurants with in 0.5 to 1 Mile ... more   less 
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Also Known As:
Comfort Inn Matthews
Matthews Comfort Inn

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