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Hilton Garden Inn Charlotte / Mooresville
Ranked #2 of 13 Hotels in Mooresville
Certificate of Excellence
charleston,wv
Level Contributor
73 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Welcome home!”
Reviewed 15 October 2013

Don't know if we've ever been greeted by such a friendly staff. Spent 3 days here while visiting friends. Hotel located right off I-77...clean, well appointed rooms. Only had the breakfast 1 morning and was terrific!....and reasonably priced! Pool and fitness center appeared much above average..pool has lifts making it handicap accessible. Would definitely stay here again!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samwv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / Mooresville, responded to this review, 18 October 2013
Here at the Hilton Garden Inn Charlotte / Mooresville we are very happy to read your nice review and will welcome you home again on your next visit. Thank you for such a great review and for your business.
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490 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Toronto
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 October 2013

We stayed at the Hilton Garden Inn Mooresville, NC for 2 nighrs to visit friends. The room was lovely and the bed extremely comfortable. The breakfast was adequate. The cold items were fine but there was only one person cooking the hot breakfasts. There were many guests staying in the hotel and she could not keep up with the number of guests. Our food arrived cold.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank JoyFrances
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / Mooresville, responded to this review, 11 October 2013
We are glad you thought our beds are extremely comfortable but would like to apologize for the cold breakfast. Thank you for your review and we hope you will be staying with us on your next visit to our area.
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Franklin, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 October 2013

I stayed at this Hilton Garden Inn and was very satisfied. I try to stay at Hilton Garden Inn's when I travel. This one met all my expectations. The staff was great. The pool temperature was perfect and the hot tub had the perfect pressure. The TV on the bike in the Fitness Center had some problems. I will be staying here again.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Anne Elizabeth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / Mooresville, responded to this review, 4 October 2013
We would like to thank you for your loyalty to the Hilton product and for such a nice review of our hotel the Hilton Garden Inn Charlotte / Mooresville. We hope you will be able to stay with us again soon.
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Woodstock, Canada
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 September 2013

Stayed here for a business event. facility was fantastic. Service was exceptional, and the rooms were clean, inviting, and comfortable. I would stay here again definitely. Only had breakfasts in the hotel, didn't have any other meals, but the food was great, perfect way to start your day.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / Mooresville, responded to this review, 4 October 2013
Thank you for saying you think we have a fantastic hotel here at the Hilton Garden Inn Charlotte / Mooresville. Your review is greatly appreciated and we look forward to your next stay with us.
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Hiawassee, United States
2 reviews
Reviewed 25 September 2013

This hotel is superior to any I've been to including other Hilton Garden Inns. Every staff member seemed glad to see us and treated us like rock stars. Can't say enough about the attentiveness of the staff. Every inch was clean and beautiful.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Phyllis J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / Mooresville, responded to this review, 27 September 2013
 Thank you for the kind words regarding our staff. We pride ourselves in being service professionals here at the Hilton Garden Inn Charlotte / Mooresville and are happy to read we have accomplished that goal. Thank you for such a nice review and for your business. We hope to see you again in the near future.
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United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 September 2013

When we booked the room via telephone we were given a rate. We then asked if there was a AAA discount and were given one. When we checked in we were told we wouldn't get the "free" breakfast because we were getting the AAA discount. That's not a discount and it certainly doesn't make breakfast free! The thermostat in the room was incorrect and therefore we were freezing in the room. It said that the room was much warmer than it was. We were unable to increase the temperature. A staff member had to come to the room to override the thermostat. We just wanted the AC to shut off for a bit but apparently the only thing the staff member could do was raise the temperature on the thermostat which caused the heat to turn on. That then caused a horrible burnt dust smell that lingered the entire night because the windows don't open. Also, the pool sign said it was closed but nobody who worked there could figure out why so they said to go ahead and use it. We soon found out that the hot tub had an extremely loud grinding sound and the pool was very cold. The staff was very nice at checkout and said they would give us a credit but we never got a receipt and we haven't seen our credit card statement yet to see if there actually was any kind of credit.

  • Stayed September 2013, travelled with family
    • Value
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Kenneth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / Mooresville, responded to this review, 20 September 2013
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
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A TripAdvisor Member
Reviewed 8 September 2013

All motels need to take training from the staff of this Hilton Garden Inn. They were all very pleasant, had a smile that made you feel they really liked what they were doing. Rooms were great and always clean and had a clean smell. Would highly recommend it.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / Mooresville, responded to this review, 10 September 2013
 We always enjoy hearing from our guests here at the Hilton Garden Inn Charlotte / Mooresville! Thank you for posting such a pleasant review and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Charlotte / Mooresville

Property: Hilton Garden Inn Charlotte / Mooresville
Address: 159 Gateway Blvd, Mooresville, NC 28117-5540
Phone Number:
Region: United States > North Carolina > Mooresville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Mooresville
#2 Family Hotel in Mooresville
#2 Business Hotel in Mooresville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Charlotte / Mooresville 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn Charlotte / Mooresville Hotel Mooresville
Mooresville Hilton

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