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Holiday Inn Express Hotel & Suites Mooresville - Lake Norman
Ranked #9 of 14 Hotels in Mooresville
Certificate of Excellence
Reviewed 28 March 2013

Got put in wrong room, needed a suite, got a smaller room. staff wouldn't fix it, no ashtrays in the whole hotel, was told by front desk to use a cup. Not enough blankets pillows towels for 3 people in a room with a rollaway, staff never brought more, front desk said to "share"
This had to be the rudest staff in any hotel I've ever been to.
The room was relatively clean, very dated, bathroom was just dirty looking.
The elevator didn't work several times we tried it, which wasn't good as we were on the 5th floor.
I forgot something in the hotel room and called to ask if they could ship it to me, was laughed at by the desk clerk and told "we don't do that" Was also told I should "check my room better before leaving"
The breakfast was plentyful on toast and biscuts, but thats it, had cereal but no milk.
This was by far the worst hotel I've been to in my life, and I travel a LOT. would not recommend, and would definately never stay there again.

Room Tip: make certain of your room reservation, which really doesn't matter, they put you in where they...
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  • Stayed: March 2013, travelled on business
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Thank jenoshome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robin V, Manager at Holiday Inn Express Hotel & Suites Mooresville - Lake Norman, responded to this reviewResponded 29 March 2013

Thank you for being a Priority Club Rewards member. We appreciate your loyalty and your candid feedback. Please accept our sincere apology for the shortcomings you experienced during your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and hope you will give us the opportunity to serve you again in the future. We have taken the appropriate measures to ensure that this doesn’t happen again.

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121 - 127 of 184 reviews

Reviewed 14 March 2013 via mobile

A fine example of Holiday Inn Express service and comfort. A clean room, a VERY comfortable bed, HUGE after a long drive, well stocked breakfast area, friendly staff. All bases covered. Have been a few times and will be back soon!

  • Stayed: March 2013
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Thank Grant R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robin V, Manager at Holiday Inn Express Hotel & Suites Mooresville - Lake Norman, responded to this reviewResponded 18 March 2013

Thank you for your recent stay with us at the Holiday Inn Express in Mooresville. It is a pleasure for us to hear how our guest has enjoyed their stay with us. We thank you for the kind comments about our hotel. We always strive to please all of our fine Guests and we are pleased we have done so with you. Thank you for your recent stay with us at the Holiday Inn Express in Mooresville NC. Our staff appreciates each guest and we strive to be the best that we can, and that therefore flows over to our guest and that makes for a wonderful experience.
thank you
Robin

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Reviewed 1 January 2013

My family and I had a long trip and decided to stop at this Holiday Inn in Mooresville, North Carolina after driving for 10 hours. The beds were so comfortable. We all slept soundly and had breakfast downstairs in the morning. The following was available: mini cheese omelets, raspberry french toast, hard-boiled eggs, toast and english muffins, several varieties of muffins, sausage, yogurt, fruit, cereal, grits, milk, coffee, tea and hot chocolate. The pancake machine was out of order, but there was so much else available that it didn't matter. I love grits and we are from up north where they are not as ubiquitous as they are in the south. The woman stocking the breakfast items was so sweet and asked everyone how they were doing and if they needed anything. This Holiday Inn is relatively new - I believe it was built around 10 years ago - and it is centrally located to many stores, restaurants and a movie theater. Our experience here was excellent and we would highly recommend it!

  • Stayed: December 2012, travelled with family
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Thank SpanishteacherPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robin V, Front Office Manager at Holiday Inn Express Hotel & Suites Mooresville - Lake Norman, responded to this reviewResponded 29 January 2013

We thank you for the kind comments about our hotel. We always strive to please all of our fine Guests and we are pleased we have done so with you. Our staff appreciates each guest and we strive to be the best that we can, our staff love their jobs and that therefore flows over to our guest and that makes for a wonderful experience. Hope to see you again soon. Please return soon to our Holiday Inn Express Hotel.

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Reviewed 1 January 2013

I use this hotel several times a year for business, however I recently stayed with my family for personal travel. I used some priority points to get a room, and was very pleased with the front desk associate and the room. I have always stayed during the week, and this trip was over a weekend. Clean, quite, and comfortable with easy access to everything in Mooresville, and only a short drive to Huntersville, and Charlotte. The one thing I always scratch my head over is the small parking area.

  • Stayed: December 2012, travelled with family
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Thank Matt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robin V, Front Office Manager at Holiday Inn Express Hotel & Suites Mooresville - Lake Norman, responded to this reviewResponded 29 January 2013

Thank you for your recent stay with us at the Holiday Inn Express in Mooresville. It is a pleasure for us to hear how our guest have enjoyed their stay with us.

Our staff appreciates each guest and we strive to be the best that we can, our staff love their jobs and that therefore flows over to our guest and that makes for a wonderful experience. Hope to see you again soon.

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Reviewed 29 December 2012

Booked trip over phone with Alicia, she was great on the phone and provided excellent service also met her at check out. Very clean and well appointed property. We had a double which was very spacious. Plenty of seating and a good selection of TV channels. The bathroom was a little small but we were not staying in a suite.

  • Stayed: December 2012, travelled as a couple
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Thank Warren75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chuckb193, General Manager at Holiday Inn Express Hotel & Suites Mooresville - Lake Norman, responded to this reviewResponded 24 January 2013

We thank you for the kind comments about our hotel. We always strive to please all of our fine Guests and we are pleased we have done so with you. We especially like pets and are glad that your pet was happy too. Please return soon to our Holiday Inn Express Hotel.

Thank You,

Chuck Burtonshaw
General Manager

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Reviewed 21 November 2012

The Holiday Inn Express in Mooresville, NC is great. Clean, updated and friendly staff. We had a last minute notice that we needed a room on a Saturday, and they had a soccer tournament coming in. One phone call and email and we were given a room as they anticipated cancellations. The front desk staff, housekeeping, manager are all top notch. My husband left his cell phone charger and had to come back in hopes it was still there. The housekeeping staff had already cleaned the room, but had his charger in a plastic bag waiting for him! Good job HIE!

  • Stayed: November 2012, travelled solo
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1  Thank CorbettFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2012

Our intention was to drive straight through from Florida to Pennsylvania but because of a 3 hours traffic delay, we decided to pull over and find a hotel. There were several hotels in the area but this hotel, from the outside, looked the nicest so we went in and were very happy to quickly get a room. The night desk clerk told us about the extensive breakfast that is available until 11am on Sundays. We thought that was perfect timing for us to get back on the road for home around 11 after breakfast. Wrong. Breakfast actually ended at 10am NOT 11. So, when we arrived at 10am for breakfast, the breakfast lady was nice enough to give us some of the items that she had already cleaned up. There were at least 4 other families that came into the sitting area AFTER us looking for breakfast because they were told the same thing. If it were just one mistake with us, that's one thing but it was obvious the desk clerk told everyone that breakfast ended later than it truly did. I'm still rating this hotel a 3 out of 5 because the rooms were nice and comfortable and because the breakfast lady tried to accommodate as best she could.

  • Stayed: August 2012, travelled with family
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Thank Pittsburgh_Mom317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Mooresville - Lake Norman

Address: 130 Norman Station Blvd, Mooresville, NC 28117-6396
Phone Number:
Region: United States > North Carolina > Mooresville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 14 Hotels in Mooresville
Price Range: £82 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Mooresville - Lake Norman 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Welcom to Moorseville, Race City USA, our beautiful hotel is just 5 years old and we offer the best accommodations in Mooresville and the Charlotte Metro area. If you are visiting on business we offer free WIFI internet, a business center and we are located close to Lowes Home Improvement Corporate Headquarters, Lowes Planogram Facility for Lowes Vendors as well as near these fine local companies; Daimler Trucks, Carolina Beer & Beverage, CKS Packaging, Freighliner, UAW United Auto workers, NGK Ceramics, PGI Polymer Group Inc, Cardinal AG, Best Sweets, Southern Container, Duke Energy, TOYO Seal America, AeroDyne Wind Tunnel and PGI Nonwovens. For leisure travelers we offer easy access to I-77 and to over 100 local restaurants. Additionally in Race City USA you can visit NASCAR Race Shops for Penske Racing, DEI Dale Earnhardt Incorporated, Roush Yates Racing, JR Motorsports, Rusty Wallace Inc, Red Bull Racing, NTI Nascar Technical Institute, The NC Racing Hall of Fame, Memory Lane Museum and the Auto Racing Walk of Fame. Davidson College and Mitchell Community College are located nearby. Relax in Downtown Mooresville with our quaint shops pubs, Lake Norman State Park or enjoy an evening our outing on the Water at Queens Landing. So check us out, we would love to have you visit our hotel, and enjoy some good ole southern hospitality! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Mooresville - Lake Norman
Holiday Inn Mooresville
Mooresville Holiday Inn
Holiday Inn Express Mooresville

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