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Holiday Inn Express Morehead City
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Reviews (182)
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Reviewed 21 May 2013

The staff was very friendly, the room was clean and neat, the bed was SO COMFY and I loved the selection of pillows. Blackout shades kept the room dark, and it was very quiet. Had a good night's sleep! Nice breakfast spread too. Yes, they're in the middle of renovation but so what? Had a great experience.

  • Stayed: May 2013, travelled with friends
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Thank Leah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melinda M, Director of Sales at Holiday Inn Express Morehead City, responded to this reviewResponded 12 November 2013

Dear Leah P,

Thank you for taking time to write a review! We appreciate your feedback and are very glad you enjoyed your stay. Renovations are over and hopefully you will be able to stay with us again in the near future.

Sincerely,
Melinda Mowry
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2013

We've previously stayed in this chain of hotels before but in Boone. Had a wonderful experience so I figured we would shell out the extra $ to stay here versus on the island for the same price. Boy was I wrong!! We checked in and noticed they were renovating (had not been told) and also the front desk area was disgusting! Greasy hand prints everywhere! We go up to our room and the floor looks like it has never been vacuumed.. There's no towels and there were several hairs and food crumbs on our bed! We left for the day to attend a rehearsal for the wedding we were visiting for & asked very nice of they could change our sheets & told them our problems. (This was at 3pm and we returned at midnight) and the sheets were not changed and had no towels still. My husband went to get some so we could shower... We stood in water and could not shower because the tub was filling up and it appeared not cleaned at all! It was absolutely disgusting!!! Luckily our family (who was getting married) offered is to stay with them in their beach house because we could not stand anothe night! We called the hotel to tell them we needed out money back & we would be staying elsewhere & told them out concerns and they didn't seem to care. Also can we just say we got back to our room to get our belongings and our door was perched open with a trash can and nobody was in there or anywhere to be seen.... While ALL of our belongings were still on our room! Just terrible experience and I have never had this bad of service to write a review! I would spend your money elsewhere if you could help it!

  • Stayed: May 2013
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4  Thank Victoriaccasper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Morehead City, responded to this reviewResponded 8 June 2013

Dear Victoriaccasper,

Thank your for your review regarding our hotel.

I am disappointed to hear your troubles during your stay with us. I am sorry to hear that our level of cleanliness didn't live up to your expectations. Our staff always ensure that our amenities are of superior quality and we deeeply regret for we were not able to deliver on this ocassion. I apologize for any inconvenience and discomfort this has caused you.

Thank you for your feedback as this is our best resource for improving guest services. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2013

I was in Morehead City, NC for a week on business. The hotel was/is recently being remodeled and close to shopping, resturants, Beaufort and Atlantic Beach. All of the rooms on the 2nd and 3rd floor have been remodeled, staff were friendly and breakfast was included.

Room Tip: The 1st floor is still under renovation ask for a room on the 2nd or 3rd floor.
  • Stayed: May 2013, travelled on business
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Thank Millette m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melinda M, Director of Sales at Holiday Inn Express Morehead City, responded to this reviewResponded 12 November 2013

Dear Millette m,

Thank you for taking the time to write a kind review of your stay! We have finished renovations and hope you get the opportunity to come back to Morehead City and stay with us again.

Sincerely,
Melinda Mowry
Director of Sales

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Reviewed 15 May 2013

We decided to come to Morehead City on a Friday before we checked in to a condo on the beach for a week. We reserved two rooms and got a good price on them. We had stayed at this hotel years ago when it first opened and had expected it to be up to those standards. Well, it wasn't.....but it looks like it is on the way to making it back to that level.

The beds were comfortable, the room was clean, the location is still good and the little breakfast bar was pretty good. (I would have liked some more healthy breakfast options, though.) It was disappointing to have the lobby in such disarray, though, and to have uncovered holes in the walls. The furniture in the dining area wasn't arranged well due to construction and the swimming pool was out of order. (I didn't want to swim, but thought it was just another eye sore visible from the lobby.)

Will I try this hotel again? Yes. Was it a four or five star stay this time? No.

  • Stayed: May 2013, travelled with family
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Thank Jill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Morehead City, responded to this reviewResponded 8 June 2013

Dear Jill S,

Thank your for sharing your comments regarding your recent stay. I am happy to read that you found our rooms to be clean and the beds to be comfortable.

However, I am sorry to hear about your discomforts regarding our lobby and swimming pool. My sincerest apologies for any inconvenience this has caused you. Nevertheless, I am happy to inform you that our public areas have already been renovated with the goal of providing an environment of comfort and value to our guests.

Once again, thank you for your feedback and we look forward to serving you again and show you what we have done.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2013

The hotel is under renovation..It needs it. We have stayed here several times and have alway had a good experience..This time..NOT.....The first floor is being remodeled and is a mess...We went into our room and the desk chair was broken...sits about 8 inches from floor and wont adjust. Turned the a/c on and found the thermostate adjustment did not work...was stripped out. Then noticed the clock radio didnt work (clerk got us another one). Went to take a shower and stood in 3 inches of water...shower curtin was too short so the water ended up on floor which was very dirty. Towels and wah cloths were stained. Went down to fitness room to work out and the same sign that was on the door last year was still there....OUT OF ORDER, go to front desk and get a pass to golds gym. Well that didnt work for me as my husband had the car to attend business meetings...

Room Tip: Hopefully after renovation this hotel will be back up to standards.
  • Stayed: May 2013, travelled on business
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Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Morehead City, responded to this reviewResponded 3 July 2013

Dear Diane S,

Thank you for your candid review of our property. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We are truly sorry for the problems you experienced in your room during your recent stay. We are working hard to improve our product and would love for you to give us an opportunity to make up for your poor experience.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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