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“Just about everything wrong”

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Staybridge Suites Raleigh-Durham Apt-Morrisville
Ranked #15 of 18 Hotels in Morrisville
Atlanta, Georgia
Level Contributor
105 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Just about everything wrong”
2 of 5 bubbles Reviewed 1 December 2012 via mobile

I made the mistake of staying in an extended stay hotel when I was only in the RDU area for the night so much if this may be my own fault (but the price and location were perfect what I needed). That said, I was thoroughly disappointed with my first stay at a Staybridge. The first room thy sent me to had not been made up. No other was ready at check-in and rather just upgrade me to a higher room as is commonly done (I've got status with the hotel's loyalty program), they suggested I just wait in the lobby until someone clean mine. The bed spreads were visibly stained. At checkout my bill was completely mischarged for the room rate. As also happened with the initial room readiness issue, the hotel's management has a policy that prevents the susl front desk staff from making my major changes (room upgrade, billing corrections) so I was forced to follow up with the billing problem later on be us no manager was available at checkout. All in all, this hotel has taken n frills o an entirely new level that has an increasingly experienced traveler I find unacceptable.

Stayed November 2012, travelled on business
Helpful?
Thank MDWandering83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Staybridge Suites Raleigh-Durham Apt-Morrisville, responded to this review, 4 December 2012
Dear IL-ATL,

I would like to personally apologize for the issues you encountered during your stay at our hotel. We strive to provide an excellent experience for all of our guests and are sorry that yours did not live up to your expectations. I have discussed your review with the manager and will work to make sure that in the future such issues are avoided.

Thank you again for your review,

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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119 reviews from our community

Traveller rating
    64
    34
    15
    4
    2
See reviews for
31
12
8
57
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • Danish first
  • English first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lincolnton, NC
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 26 November 2012

This place is a hidden little gem behind a couple of other larger hotels, but it's worth the trip. They have an evening reception during the week where they basically just pile food and drink in front of you for free, and the breakfast is well stocked and full of selection. The room was extremely comfortable, and the bed and pillows very soft. I'd definitely come back. Major props to George for taking care of us at the evening reception.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pittjosh81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 6 November 2012

This is a very solid hotel. The rooms are big and clean. The kitchen is very nice for longer stays and has all of the items you might need for light cooking. The evening reception is great with a nice selection of food and drinks. The breakfast is also excellent. They have a shuttle service for both airport and local trips which is extremely handy if your business is close to the hotel.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goldsboro, North Carolina
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 20 September 2012

This is not a five star hotel but a well kept, clean, reasonably priced place. We use this motel to park our car when flying out of RDU. Spend the night, have breakfast , catch a van to the airport. After your trip, they will pick you up at the airport and take you to your car up to two weeks after you have spent the night at Staybridge. Why pay parking at the airport?

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Berky P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fuquay-Varina, North Carolina
Level Contributor
73 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 26 August 2012

I stayed at the Staybridge Suites RDU mainly because I had to catch an early morning flight. Having said that, I had an overall positive impression. The hotel, while certainly not fancy, was comfortable,clean and convenient (the three "c's") and the suites are roomy and well-stocked for short-term stays with mini kitchens, a pull out sofa and free coffee. There was a new, large LCD TV that pivots toward the bed or living area and new carpets and drapes with very good room darkening. The bed was a little hard, though, and could use a softer duvet cover.

The common area was a bit tight but is in the midst of a remodel. The breakfast buffet, while basic, was sufficient and had both hot and cold items. The staff are very friendly and approachable, except for the shuttle bus driver who seemed to have gotten out of bed on the wrong side.

What would make it better? A bigger fitness area and pool (guests have access to an outside pool at an adjacent hotel -- not convenient), a larger lobby and breakfast area (which is currently being remodeled so the space will be improved) and a softer bed.

But overall, this was a better-than-average Staybridge.

Room Tip: Ask for a remodeled room.
See more room tips
  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaineBilleboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
Level Contributor
91 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 bubbles Reviewed 23 July 2012

I stayed here for a week, in a 2 bedroom suite and was very pleased. The suite had 2 full baths, a full kitchen and a living room. The beds could have been a bit softer and the TV's were the old fashioned kind. The hotel had a laundry, a basketball court and a small workout room. The staff was pleasant enough and the shuttle driver was good. The breakfast was ok, not outstanding but good enough. The hotel did have an evening "get-together" with free snacks and beer.

A nice hotel overall for a longer term stay when you want a kitchen.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tammynnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 9 July 2012

This was a great hotel to stay for the weekend. The staff was very friendly and helpful. Guest laundry was complimentary which was nice. Large variety for continental breakfast. Full basketball court. Only complaint would be they do not have their own pool, however it was very close to walk to adjacent hotel's pool which we were allowed to use. It was never busy and we mostly had the pool to ourselves. They allowed us to have late checkout at 2p.m. due to having a late flight without charging us extra. Would definitely stay here again!

Room Tip: If you have a large party, the double suites were nice with bedrooms separate, each with their own b...
See more room tips
  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Naye13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Raleigh-Durham Apt-Morrisville

Property: Staybridge Suites Raleigh-Durham Apt-Morrisville
Address: 1012 Airport Boulevard, Morrisville, NC 27560
Phone Number:
Region: United States > North Carolina > Morrisville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Morrisville
#11 Family Hotel in Morrisville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites Raleigh-Durham Apt-Morrisville 3*
Number of rooms: 88
Official Description (provided by the hotel):
Make the Staybridge Suites Raleigh Durham Airport your home away from home. The Staybridge Suites RDU offers apartment-like suites featuring free wired and wireless internet access, fully equipped kitchens and all of the conveniences of home to suit your extended stay or short term needs. All hotel guests can take advantage of our complimentary breakfast, Sundowner receptions, 24-hour Business Center,Guest Library, Outdoor Fireplace & Seating, Basketball Court, Fitness Center, and the Bridgemart Convenience Store. Our location adjacent to to the Raleigh Durham International Airport offers convenient access to Downtown Raleigh, RBC Center, NC State Fairgrounds, I-440, I-40, I-540, Highway 64 and the Raleigh Durham International (RDU) Airport. Staybridge is only minutes from great Universities like Duke University, North Carolina State University, & UNC Chapel Hill. We are also a great location near major corporations like John Deere, Lenovo, IBM, GlaxoSmithKline, Tekelec, Nortel, & Network Appliance. We offer complimentary transportation to companies with a five-mile radius of the hotel. Staybridge Suites RDU 'Stay Awhile' ... more   less 
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Also Known As:
Staybridge Suites Raleigh-Durham Airport Hotel Morrisville
Staybridge Suites Morrisville

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