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“Rude unprofessional”

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Holiday Inn Raleigh Durham Airport-Morrisville
Ranked #10 of 18 Hotels in Morrisville
Certificate of Excellence
Selbyville, Delaware
Level 4 Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Rude unprofessional”
Reviewed 11 January 2014 via mobile

There was a power outage at our original hotel. We were referred to this one. Just me and my eight year old son. Line was out the door to book a room. Only ONE person at desk and she seemed very annoyed that she was there. Almost grumpy. No manager around. After waiting about 20 mins she shouted to us that there were no rooms available. Go to the Sheraton down the street much nicer staff.

Stayed January 2014, travelled on business
Helpful?
1 Thank mouseskin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Raleigh Durham Airport-Morrisville, responded to this review, 13 January 2014
Dear mouseskin,

Thank you for taking the time to review your experience - though the situation was very hectic, we have no excuse for not treating you and our other guests with more respect and apologize profusely for the inconvenience. Our team is discussing your review in order to make sure we show our guests know how much we value them and I would be happy to discuss the situation further if you would like to give me a call at the number below. Again, we're very sorry and hope you will give us another opportunity in the future to give you the stay you deserve.

David Amick
eCommerce Manager
Daly Seven, Inc
(434) 822-2161
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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213 reviews from our community

Traveller rating
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    19
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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wisconsin rapids
Level 4 Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 December 2013

We were shuttled to this Hotel in Morrisville after a flight delay.It is a beautiful place,friendly staff,comfortable rooms,good food through room service.Nice pool and exercise area.Would like to go back there again some day.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jrkma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Raleigh Durham Airport-Morrisville, responded to this review, 17 December 2013
Dear jrkma,

Thanks for your review and we hope you made it home without much more trouble! I'm glad you had a great stay and enjoyed the amenities we offer. We hope to see you for another stay in the future too! Thank you again for your comments.

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lemoore, California
Level 5 Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 October 2013 via mobile

Conveinently located within minutes of the airport. Good variety of restaurants nearby. Says there is a outlet center across the street but it has been closed for a while. The evening reception person coukd have been more pleasant to callers on the phone while we were checking in. Bar hostess/bartender was very pleasant.

Stayed October 2013, travelled with family
Helpful?
Thank LDOEMO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Raleigh Durham Airport-Morrisville, responded to this review, 21 October 2013
Dear LDOEMO,

Thanks for writing about your visit- I'm glad to read you had a nice stay and enjoyed our proximity to the airport. We also appreciate your feedback regarding our staff and we will discuss your comments as we aim to provide the best service we can. Thank you again for your review and we hope to see you the next time you're in the RDU area!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
189 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 16 October 2013

Treated us like a platinum member the minute we walked in. We were recognized as a platinum member right away. We were given vouchers for breakfast and drinks &... Points used for the stay is less than the other Holiday Inn Exp... and the quality of this hotel is much better. I noticed the rate is less too (breakfast is not include though.) PArking is better. Breakfast has better quality food (worth paying though) than the other Hol Inn Exp. Kids eat free though . We were given one of the best rooms with a great view. Our room was clean... everything in the room worked as far as we know. I don't care for the little pillows though. Have been seeing them in many of the other Hol Inns too... so not just this one. Given a generous late checkout. Much appreciated since our schedule was unpredictable. The only complain is one a front desk personals hardly looked at us when we came back from being out. We finally greeted her first... She seemed occupied and wasn't very happy. Maybe she had a bad day... Haven't seen a wait at the front desk like the other HOl INn in Morrisville.
We will stay here again the next time we come back. THanks for pleasant visit.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank C3ontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Raleigh Durham Airport-Morrisville, responded to this review, 17 October 2013
Dear C3tennis,

We always love hearing from our IHG Rewards members so I'm glad to hear you enjoyed your stay overall and really liked our on-site restaurant. Also, we do pride ourselves in providing efficient and friendly service, so I do apologize for the inconvenience and will pass your feedback onto our team. Otherwise, thank you again for your kind words and we hope to see you for another stay soon!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southfield, Michigan, United States
Level 4 Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 October 2013 via mobile

This is one of the best holiday inns! Newer hotel and kept in great condition. Staff is friendly, hotel is clean. Great location, near airport and plenty of restaurants near. Beds a comfortable. Highly recommend staying here!!!!!!!!!!!!

Stayed October 2013, travelled on business
Helpful?
1 Thank Bradley187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Raleigh Durham Airport-Morrisville, responded to this review, 11 October 2013
Dear Bradley187,

Thank you for your review and we're flattered to hear we are one of your favorite Holiday Inns! I'm delighted you enjoyed all of our amenities and furnishings and found our staff very helpful and friendly. Thanks again and we can't wait for your next stay with us!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 October 2013 via mobile

We were traveling late at night and looking for a hotel during a busy time when there were few rooms to be had. We were delighted and felt lucky to find this Holiday Inn near the airport. Darryl was pleasant, courteous, professional. Check in was a breeze. Our room was spacious, clean, and quiet. (even with its proximity to the airport). The A.C. kept the room comfortable. Loved the pillows. Everything was comfortable. We would definitely stay here again.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JasmineOnTheGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Raleigh Durham Airport-Morrisville, responded to this review, 11 October 2013
Dear JasmineOnTheGo,

Thanks for taking the time to review our Holiday Inn; we're happy you had a great, comfortable stay from check-in to check-out and I will pass your kind words for our staff onto the rest of our team! We're grateful for your high ratings across the board and look forward to seeing you the next time you're in the area. Thank you again for your comments!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Raleigh Durham Airport-Morrisville

Property: Holiday Inn Raleigh Durham Airport-Morrisville
Address: 930 Airport Blvd, Morrisville, NC 27560-9193
Phone Number:
Region: United States > North Carolina > Morrisville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Morrisville
#10 Business Hotel in Morrisville
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Raleigh Durham Airport-Morrisville 3*
Number of rooms: 143
Official Description (provided by the hotel):
Welcome to the Holiday Inn Raleigh Durham Airport conveniently located just off I-40. We are within two miles of the Raleigh Durham International Airport (RDU). Raleigh, Durham and Chapel Hill are just minutes away. Are you going out of town on business, leaving for a cruise or any vacation out of town? Save money on airport parking fees and take advantage of our Park & Fly package including free parking (up to two weeks) and shuttle to and from the airport. All you have to do is spend one night with us! Oracle, Lenovo, PPD, SAS, Glaxo Smith Kline, Cisco, Bayer, and Perimeter Park. Our Raleigh hotel is near NC State University, UNC and Duke. We're also centrally located amongst WakeMed, Rex, UNC Chapel Hill Hospital and Duke University Hospital. PNC Arena, NC Museum of Art & NC Museum of History, Raleigh Convention Center, Streets at Southpoint, Jordan Lake, Triangle Aquatic Center and NC State Fairgrounds are just a few of the attractions nearby! In addition to standard hotel amenities we have an on-site fitness center, 24 hour business center, indoor pool, and meeting space. ... more   less 
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Also Known As:
Holiday Inn Raleigh Durham Airport-Morrisville Hotel Morrisville
Holiday Inn Morrisville
Morrisville Holiday Inn

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