Booked this hotel for my kids volleyball tournament in Pilot Mountain on Jan.25th. When we booked the hotel, we were only going to stay Friday night. When we went to book the room on line, we saw they had an indoor heated pool advertised, so we decided to book Saturday night as well and make a mini vacation out of it. After our 1 1/2 hr. drive Friday night, we arrived at the hotel and the kids ran to the pool only to see it was out of order. I had immediately advised the clerk that we would be interested in checking out Saturday due to the pool being out of order. The clerk advised us that we would need to talk to the manager who would not be on premise until Saturday morning. 6:30 Saturday morning, I went downstairs to talk to the manager and tell him that we only booked Saturday because of the pool and since it was out of order there was no need to stay. We were interested in cancelling our Saturday night stay and receive a refund for Saturday night. The manager advised me that since we booked our reservations on line he could not refund us and if we booked directly with the hotel they maybe could of helped. I again said with the pool being broken, there was no need to stay and he said the best he could do was refund us $10.00 per night. We decided to check out that Saturday morning. I waited several days to write my review to see what my credit card was being charged and they had only taken off $20.00. So this scam artist hotel charge me $59.00 for a night I didn't even stay there. I do understand that things will break down but I felt they could of been a little more understanding. I guess they needed my $59.00 to fix their pool. The overall hotel was clean and staff very nice but unfortunately I will not stay at a choice hotel again it is unfortunate for them because we stay in their hotel chains quit frequently and will look at other hotel brands. And by the way if you do have a complaint and get choice hotels email and phone number they will not help in any way.
- Official Description (provided by the hotel):
- Welcome to the Quality Inn, a Mount Airy hotel near the North Carolina Granite Quarry. The Quality Inn hotel is conveniently located just three miles from the North Carolina Granite Quarry. This Mount Airy Hotel is close to many Yadkin Valley vineyards, including Black Wolf Vineyards, Shelton Vineyards, Elk Run Vineyards and Old North State Winery. The Blue Ridge Parkway is just 14 miles away. Mount Airy is the birthplace of Andy Griffith. Visitors are invited to step back to a simpler time. A stroll down Main Street in the Friendly City will remind people of the town of Mayberry. Fans of The Andy Griffith Show can visit Floyd’s City Barber Shop, Old Mayberry Jail, Snappy Lunch and Andy’s childhood home. At nearby Hanging Rock State Park, visitors will find boating, fishing, swimming, hiking, rock climbing and picnic areas. Golf courses and tennis courts are also close by. A variety of restaurants, cocktail lounges and specialty shops are located in the surrounding area. This Mount Airy hotel offers full-service amenities and features, including a free continental breakfast and free coffee and cappuccino. Guests will enjoy relaxing in the seasonal outdoor pool. ... more less
- Reservation Options:
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- Also Known As:
- Quality Inn, Mount Airy, Nc Hotel Mount Airy
- Mount Airy Quality Inn