We got routed off the interstate due to black ice 2/13/14 sitting in traffice 2 1/2 hrs. We called all the hotels in this area and this hotel was the only one that answered the phone. I ask if any rooms were avaiable and the lady was very nice with a smile in her voice said they had 3 rooms left. we finally got there and found a line of people waiting to check in and the same lady checking people in and answering the phone. I know it must have been stressful but she handeled it so well. She greeted everyone like they were the only ones there. She smiled and was very helpful to the people in front of me even talking to their child as she was getting their information..When I told her I didn't have a reward card she signed me up and said she would put the info under our door in the morning so I could get reward points and she did!.... I had never seen a desk clerk handle herself with so much grace and kindness during a stressfull time. She was amazing!! Our room and hotel was very clean. Breakfast was good with lots of choices. If I were to visit Mt. Airy again I would stay no where else but here.
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