I was in Mount Airy for a week on business and I was part of a field team that was staying at the hotel for the week. It's a very nice hotel, typically what you would expect for the Holiday Inn Express brand. Being there for a week, I see things that you may miss during a one-night visit. I arrived around 4 pm, unfortunately at the same time as other members of my group. Since there was only one staff member at the front desk, the line to check in was 12 deep at one point. In some cases, rooms weren't ready. It was nice to have the nightly managers reception, but it didn't happen on time that Monday because the staff member that worked the reception wasn't on time. That happens, and it's OK. However, the same thing happened a few days later in that the staff that handles breakfast didn't show up on time and breakfast was delayed by an hour.
The theme is that the hotel is staffed so thin that if an employee can't be there, housekeeping is done later, an amenity is delayed or doesn't happen, check in takes a long time, etc.
The internet service was poor, but I think that's a function of how the network is set up. There are many routers on their network and it wasn't unusual for one router to drop you and then you have to log into another. That's not good when you are hosting a business group in your meeting room and everyone is dependent on the wifi service. The hotel may want to rethink how they distribute their wifi service. I've had a similar problem at other IHG brand hotels, so it could be out of management's control.
The staff is very friendly and welcoming and do their best. I had an enjoyable stay. Management just needs to pay attention to how the low staffing affects the quality of the stay.
Would I go back? Sure. It's a nice hotel and has a good meeting facility and the coffee is always hot and fresh. That's the endorsement, Some adjustments need to be made for timely service.
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Expedia, Hotels.com, TripOnline SA, HotelQuickly, Cancelon and getaroom.com so you can book your Holiday Inn Express Hotel & Suites Mount Airy South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Hotel And Suites Mount Airy South