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Holiday Inn Express Hotel & Suites Mount Airy South
Ranked #4 of 8 Hotels in Mount Airy
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful”
5 of 5 bubbles Reviewed 24 August 2014

In the past year I have stayed in several different hotel chains. This hotel was by far the BEST! It is what most people would want in an hotel; clean, comfortable, location, and a friendly staff. The staff made you feel like part of their family and made sure your stay was pleasant. All other hotel chains need to model themselves after the Holiday Inn Express in Mt. Airy, NC.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Amy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review, 28 August 2014
Thank you for kind comments you posted regarding our Holiday Inn Express & Suites in Mount Airy, North Carolina. We take pride in our hotel and staff, and I am glad we met your expectations.
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296 reviews from our community

Traveller rating
    174
    83
    28
    7
    4
See reviews for
110
121
5
24
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Charleston, South Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 August 2014 via mobile

Stayed in the area for a couple of nights. Hotel was very clean and staff very friendly. Evening offered a guest reception with drinks and snacks; also, a free hot breakfast was offered in the morning. Pets are permitted which is a plus for me. Location was overall convenient.

Stayed August 2014, travelled with family
Helpful?
Thank gambie505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review, 22 August 2014
Thank you for comments you posted regarding our Holiday Inn Express & Suites in Mount Airy, North Carolina. We take pride in our hotel and staff, and I am glad we met your expectations. We feel a hot breakfast is a good way to start the day

For all viewers reviewing this posting. We host a manager’s reception Monday thru Thursday from 5:30pm to 7:00pm.
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Waynesville
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 17 August 2014 via mobile

My wife and I stayed here on a recent visit to Mount Airy. The hotel was very clean and spacious! Very comfortable bed and pillows. We were greeted by Shirley at the front desk. She was very friendly and helpful! Made us feel at home! We will be back and staying here again.

Stayed August 2014, travelled as a couple
Helpful?
Thank BigDaddyBEG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review, 18 August 2014
Thank you for comments you posted regarding our Holiday Inn Express & Suites in Mount Airy, North Carolina. We take pride in our hotel and staff, and I am glad we met your expectations. I will pass on your comments to Shirley.

See you the next time you are in Mount Airy.
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Northern NJ
Level Contributor
337 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 bubbles Reviewed 17 August 2014 via mobile

Our family of five used this location for an overnight stop on our way home. We arrived at 11pm and the front desk staff was in the process of changing shifts. The lady helping us was not pleasant. She assigned us to a 4th floor room and then told us that our dog, for whom we paid a fee, could not use the elevator. Since we have a very old lab who is too big to carry and who cannot do stairs, I politely asked for another room on the first floor. That request did not go over well until another woman nicely interjected. Suddenly, our dog was allowed in the elevator.
The room was a fair size, but poorly planned. The sleeper sofa was closest to the bathroom and door. When it was open, it met the desk chair and was impossible to walk past. Not only was this terribly inconvenient, but it was a clear fire hazard. We had to rearrange furniture to make the room work.
At 7am, the family in the room next door woke up, which woke us up, and we could hear everything they said to one another. When they left, we could her the mother in the hallway quietly "shush" her children. It was as if there were no walls between our rooms or the hallway.
Breakfast was quite comprehensive- pancakes, eggs, sausage, breads, fruit, etc..... It was perfect to grab and go on our way out the door.
We chose this hotel because all others were fully booked and because they accept pets. If the circumstances are the same in the future, I would stay again. If we have other options, I would explore them without hesitation.

  • Stayed August 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank happymomx3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review, 18 August 2014
Thank you for your recent stay with us. We regret any inconvenience experienced during your stay. We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome. We are a pet friendly hotel and were able to accommodate your pet on the fourth floor. Your arrival was around 11pm and we have limited rooms on the first floor rooms, so that is why you ended up on fourth floor with your pet. I am glad that we worked out the details with the elevator and your dog.

Regarding the suite layout. We are not in any violations with fire codes. Before opening hotel we go through extensive plan reviews by both local and state officials.

I am glad to hear that you did enjoy the Holiday Inn Express Breakfast program. I hope that you will consider staying with us again in the future. I would suggest making an advance reservation with a request for a first floor room.
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Waynesville
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 14 August 2014 via mobile

Shirley, the front desk clerk is the first person my husband and I spoke with in Mt Airy, NC. Great personality and very helpful. Actually, everyone we walked past who works at the Holiday Inn Express Mt Airy went out of their way to say hello with a "real" smile.
Making me feel they really didn't go out of their way it's just how they are... Friendly!

Upon entering our Standard King room... It smelled so nice... Fresh, like new clean without the "new car" smell. We stayed in room 404. The AC works great, the bed is comfy (more firm but soft than squishy cloud soft) and had four big squishy soft fluffy pillows. We slept very well. The bathroom is huge and the shower (no tub) is X-large.. Big enough for two!

Honestly, this hotel and room was so clean and fresh I felt like we were the very first Guests to stay in it! This is how it should be!!!!!!

On our way out to dinner there was complementary wine, beer and soda with Shirley in the lobby... We didn't partake but it sure sounded like everyone was enjoying their selves... We were starved from traveling or we would have been in there. Walking past the front desk we grabbed a couple cookies set out for guests. (The Thick and chunky kind) :)

After dinner we went for a swim in the indoor pool and soaked in the hot tub.... Clean!!!! (I had no doubt)

Thank you for such a grand experience Holiday Inn Mt Airy!

PS: the free breakfast was yummy! Ham, scrambled eggs, pan cakes, cereal, muffins, Danish, yogurt, biscuits, toast, fruit, coffee, milk and several kinds of juice.

We will be back in a few months. See ya again soon!

Stayed August 2014, travelled as a couple
Helpful?
1 Thank MrsGales71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review, 15 August 2014
Thank you for comments you posted regarding our Holiday Inn Express & Suites in Mount Airy, North Carolina. We take pride in our hotel and staff, and I am glad we met your expectations. I can tell we met all your expectations.

See you the next time you are in Mount Airy.
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Ohio
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 1 August 2014

We stayed in 3 Holiday Express Hotels on this vacation. This hotel in Mt. Airy was by far the best. The woman at the front desk made the first impression on this hotel, she was friendly and had a comforting southern charm. We were invited for complimentary wine, soft drinks, and horderves when we arrived. The woman serving us was pleasant and informative about the area. I can't say enough about the staff and how friendly they were. There is an inside pool and hot tub with towels ready for your use in the pool area, no need to get your own towels wet. We had our complimentary hot breakfast in the morning and went site-seeing before heading on the road again. We plan to return for a long weekend and see more of the sites in the area that we missed. We will definitely stay at the Holiday Inn Express when we return. We actually thought about staying another night and had talked about doing so, but we decided that we had to get on the road to our destination. Looking forward to staying a few nights the next trip.

Room Tip: The suite was not much more than a regular room and worth the extra cost.
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 01FeisMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review, 2 August 2014
Thank you for comments you posted regarding our Holiday Inn Express & Suites in Mount Airy, North Carolina. We take pride in our hotel and staff, and I am glad we met your expectations. I am glad to hear that we were your favorite Holiday Inn Express during your vacation.

Hopefully you were able to spend time downtown “Mayberry” and look forward to seeing you the next time through the area.
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Uniontown, Ohio, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 July 2014 via mobile

I was so pleasantly surprised !We got in early and our room was available so they let us check in right away. The people were so accommodating , the hotel was so clean everywhere. The front desk, the room, and the breakfast room. The front desk personnel was very helpful with directions and must sees. The breakfast was well stocked, clean, and had alot of variety.Our room and the hallways seemed brand new. Smelled good, looked beautiful. Very very happy with everything about it.

Stayed July 2014, travelled as a couple
Helpful?
Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review, 2 August 2014
Thank you for comments you posted regarding our Holiday Inn Express & Suites in Mount Airy, North Carolina. We take pride in our hotel and staff, and I am glad we met your expectations.

We feel a hot breakfast is a good way to start the day.

See you the next time you are in Mount Airy.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Mount Airy South

Property: Holiday Inn Express Hotel & Suites Mount Airy South
Address: 1320 EMS Drive, Mount Airy, NC 27030
Phone Number:
Region: United States > North Carolina > Mount Airy
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Mount Airy
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Mount Airy South 2.5*
Number of rooms: 74
Reservation Options:
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Holiday Inn Express Hotel And Suites Mount Airy South

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