This is one of my worst travel experiences, ever. I booked a two bedroom condo for my extended family in a stop over prior to our week long stay in a cottage on Hatteras Island. The website advertised a two bedroom condo and showed what I would expect in a small condo-a small living room/kitchen and two bedrooms. When we arrived, I found two rooms, one with a bed and the other with a bed, less than a foot away, a sofa, and in the corner a fridge and microwave. I also found a closet full of old linens and comforters and other stuff. Given the composition of our family group, this configuration was impossible. I first contacted the rental company that manages the property who could not or would not do anything to remedy the problem (such as providing another room or making a cost adjustment). I made the reservation through Travelocity and then spent about two hours on the phone with them until we were finally able to cancel the reservation and find another hotel. Meanwhile, the dust and pet hair caused some members of our group discomfort. The cost assessed for this room is outrageous given that it really was just a two bedroom suite. While the management staff I reached on the phone was very nice and seemed to sincerely want to help, the failure to provide what we were promised plus the horrible response by Travelocity combined to create a really terrible travel experience. As you can see, I've traveled all over the world and stayed in all sort of places and I can't recall ever being this dissatisfied with a hotel experience.
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