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Review of SPF 19

SPF 19
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SPF 19
Back Elevation Kitchen
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SPF 19
Back Elevation
Dining Area
Dining Area
Living Area
Living Area
Living Area
Bedroom 1
Bedroom 1
Bedroom 2
Bedroom 2
Bedroom 3
Bedroom 3
Bedroom 4
Bedroom 4
Bedroom 5
Bedroom 5
Bedroom 6
Bedroom 6
Bedroom 7
Hot Tub
Outside Shower
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Holiday Rental House -
7 Bedrooms, 4 Bathrooms, Sleeps 16
Nags Head, Outer Banks, North Carolina

Reviews from our community

Poor - based on 1 review
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Reviews from our community

Steve P
Akron, Ohio
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Glad the view was good, everything else was not”
Reviewed 16 September 2014 for a stay in September 2014
person found this review helpful

The Good - The View is great, The distance to beach is perfect, upstairs tile is nice, Pool is decent, Lots of Tvs for everybody.

Now the BAD-
Carpet is old and disgusting with dog poop stains (not kidding), leaves your feet black.
Bedroom Doors do not shut or latch No Privacy.
Bathroom Drains are clogged.
Kitchen is a disorganized mess, and cabinets are cheap, Appliances except for fridge are old.
Found Mouse poop in bedrooms and in kitchen cabinets, heard mice running around in kitchen at night. Told management and they did nothing!
Bedding is hard, Beds are listed as queens but they are doubles.

Checkout was 9am!!! Will never stay with Elan Vacations again, Cleaning crew doesnt even look like they sweep!
Owner should stop spending money on Huge TV's and replace carpet.

Date of stay: September 2014
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: View, Distance
Liked least: Cleanliness
Travelling group: Young Children
Would you recommend this hotel to a friend?   No.
Recommended for:
People with pets
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Sep 2014
We are sorry for your disappointing experience. We wish that we would have known about issues so that we could have resolved them for you. I have responded below to each of your comments. If you decide to come back and stay with Elan, we will be happy to give you a 5% discount for your troubles.

1. Carpet - we did not know to send someone to clean the carpets. we will be sure to notify the homeowner.
2. Bedroom door latches - again, we did not have a call to us and no other guest complaints
3. Bathroom drains - same as above
4. Kitchen cabinets - Yes, they tend to get very disorganized at the end of each season as the previous guests don't always know where the items belong.
5. Mice - unfortunately, there is nothing we can do except send an exterminator and they would have to lay bait and traps which we cannot do when the house is occupied.
6. Beds are Queens.
7. Check out is at 9am so that we are able to get you into the house at 3:00 instead of the normal 5pm. This is stated on our website and in the guest lease.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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