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“Outstanding Service”

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SpringHill Suites New Bern
Ranked #2 of 10 Hotels in New Bern
Certificate of Excellence
Reviewed 24 March 2014

We stopped in at the SpringHill Suites New Bern just to get a few hours sleep before continuing on our trip. We arrived just after midnite and Jamar was the on-duty desk clerk. He told us breakfast was served around 6am the next morning but we were planning on being back on the road at 4:30am. Jamar said he was working all night and would be sure we had something to eat before we left. To our surprise and enjoyment, Jamar had the entire breakfast spread out and ready to go for us at 4:30! Even the hot oatmeal and all of the toppings were out and ready for us. He obviously went out of his way to give us outstanding service. The room was clean, comfortable and quiet and it was a restful few hours of sleep for us to get refreshed and on our way again after a great breakfast.

  • Stayed: March 2014, travelled as a couple
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Thank DCTraveler3716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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363 - 369 of 462 reviews

Reviewed 3 March 2014

This hotel is very clean, the staff are very accommodating and friendly and the room we stayed in was very comfortable. It had a walk-in shower, which was great. The breakfast buffet was very nice and the entire eating area was sparkling clean!

Stayed: February 2014
Thank ClareET
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2014

Recently stayed here while in New Bern for training. Super impressed as not only did the staff take very good care of myself and coworkers but also of the other trainees who were not even staying at the hotel! In addition I found that the room was clean and spacious, staff were friendly, and they serve an excellent breakfast. Eggs, sausage, oatmeal, yogurt, fresh fruit, pastries, plus more. Also it's in a great location nearby to shopping and dining. I would definitely stay here again!

  • Stayed: February 2014, travelled on business
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Thank N D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2014

We were in New Bern for business. It was a great place to spend four days. We stayed in the back of the Hotel on the fourth floor, it was very quite. The breakfast was adequate. Eggs, bacon, bread, oatmeal, yogurt, juice, milk, etc., all you need to start the day. The pool and fitness area were nice. This Hotel checked all of the boxes.

  • Stayed: February 2014, travelled on business
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Thank Carole56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2013

I have stayed at this hotel many times and I still love it. However when I stayed during the Thanksgiving holiday, we had a bit of an issue. My daughter and I were in the room preparing to leave, and we go to turn the handle on the door, and it wouldn't open. We tried for several minutes with no luck. It appeared that the deadbolt was broken and locked into place. We called maintenance and they tried for another 30 minutes before the door was able to be opened (my 8-year old daughter was starting to panic at this point). The maintenance guy then said that they've been having trouble with those locks and were replacing them one by one. I hope they do so sooner than later; in the event of an evacuation, having customers get locked in their room is NOT GOOD!
Now to their defense, they did put us in a new room immediately, and the manager apologized profusely.
Other than that, the stay was nice.

  • Stayed: November 2013, travelled with family
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Thank ncmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013

The Staff was very helpful. My Car battery died and Jamar from the front desk staff. He helped us get A jump for my car and he found someone with Jumper cables we could borrow. Great Help. The Room was Clean. Breakfast was Delicious.

  • Stayed: November 2013, travelled with family
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Thank bootsemp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

I have stayed @ SH Suites NB multiple times over the past (3) years. I have also utilized their meeting facilities and worked with a number of the staff members at the property. They have always been very helpful and had everything set-up “ready to go” when I arrived at the hotel. I would recommend to anyone that wants to accommodate a small group meeting.

The property itself is a standard Spring Hill Suites. I have always found the rooms to be clean. I have never stayed in one of the whirlpool rooms. The hotel also offers standard SHS breakfast every morning.

The workout room is small but adequate; it has 2 or 3 treadmills and a stationary bike. It also has a small amount of weights.

The pool is an indoor pool (good for year round use), standard of other SHS.

One of the pluses to the property is its close proximity to dining and shopping. There is a Golden Corral right next-door; great for families. There is also a Wal-Mart Shopping Center; Shopping Mall (with restaurants) and many chain restaurants within a mile’s drive. With that being said, the hotel is not in the historical area of New Bern but is only about 5 minute drive.

  • Stayed: November 2013, travelled on business
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Thank elon94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites New Bern

Address: 300 Hotel Dr, New Bern, NC 28562-5313
Region: United States > North Carolina > North Carolina Coast > New Bern
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in New Bern
#2 Family Hotel in New Bern
#4 Romantic Hotel in New Bern
Price Range: £98 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites New Bern 3*
Number of rooms: 109
Official Description (provided by the hotel):
Come experience our Southern hospitality, where everything old is new again! Travel in style at SpringHill Suites by Marriott in New Bern, NC, the all-suite hotel that seamlessly blends design and functionality offering the modern amenities you need to stay refreshed and focused - all at an affordable price. Spacious suites and vibrant lobbies offer flexible spaces perfect for working, meeting or relaxing in New Bern. Take the stress out of travel and dive into our relaxing pool, work out in our fitness center or take advantage of our free Wi-Fi. Our Market is open 24/7 for snacks and necessities. Enjoy our complimentary new breakfast with fresh choices for a customized start to your day-like eggs with local salsa or Greek yogurt and oatmeal complete with a toppings bar for a variety of options. Discover SpringHill Suites on your next visit to New Bern and leave feeling relaxed and refreshed! ... more   less 
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Also Known As:
Springhill Suites By Marriott New Bern Hotel New Bern

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