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“Poor customer service, filthy restrooms”
Review of Applebee's

Applebee's
Ranked #134 of 173 Restaurants in New Bern
Price range: US$21 - US$30
Cuisines: American
Restaurant details
Reviewed 30 April 2014

We went for lunch during the week, arriving before noon to a restaurant filled to about 1/3 capacity. We waited about 7 minutes before anyone showed up to seat us. Had we not been on our lunch break from work, we would have left. Our waitress, Jamie, was great. She was friendly and helpful. Our food took over 30 minutes to arrive - it was a sandwich and a salad. The restaurant was not busy AT ALL. There were items in my salad that were stale and the lettuce was very wilted. I visited the ladies' restroom while I was there - which had not been cleaned in quite awhile. Not to be too descriptive but the toilet bowls had not been cleaned for a very long time and had started to show black mildew. One stall was out of toilet paper. My husband said the men's room was out of paper towel. Overall, just a bad experience. They are usually better than this!

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1  Thank MariefromNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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31 - 35 of 61 reviews

Reviewed 27 March 2014

We stopped in with our grandson for a quick lunch. Our hostess passed three tables that had not been cleared and finally sat us at a table that also had salt and crumbs on it. We waited 15 minutes for our server to take our drink order which by that time we had decided on our food order. Our server didn't have a pen to take the order and couldn't remember the order so he used one of the crayons that our grandson was given by the hostess. The food arrived and was not tasty at all. We heard the table behind us send items back to the kitchen and the server told them about another restaurant that was much better. The server told them they would never send a salad back or get burnt food there! Our server was very busy working four tables while two servers were outside having a smoke break. It seems team work is not something that they do at this Applebees. We finally got our check and the server said he was sorry 6 times for the poor service. We frequent the chain restaurants for lunch often and the managers always come by to see if everything is ok. We know this experience is not a problem at all Applebees as we have had excellent service at other Applebees. Its a shame that poor management at this location continues.

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2  Thank Kommish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2013

Either not hot, not as listed on menu (items missing from salad) or something foreign found in food!

Thank Ewecountry5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013 via mobile

Very disappointed... this is the 1st Applebees we have been to that didn't have the NFL Sunday package. On top of that, all the tv's shut off multiple times while there so couldn't even watch the one game they did have playing. Ordered their chips and salsa for an appetizer and the salsa was good but the chips tasted like old stale cooking oil! Oriental chicken salad tasted good like usual but the quesadilla burger was lacking in flavor. Service was average... nothing great.

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1  Thank underpaidyeti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2013

I havent been to this Applebees in awhile, but we decided to give it another chance, and it was great!! Our waitress, Rachel, was very attentive and friendly. The food came out quick and tasted great! I will definately be back!!

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1  Thank RLynn18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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