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“Carpet smells like a strip club.”

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Bridgepointe Hotel and Marina
Ranked #3 of 10 Hotels in New Bern
North Carolina
1 review
“Carpet smells like a strip club.”
Reviewed 1 December 2009

The BridgePointe Hotel and Marina was very overpriced considering the state of the accommodations. The first thing you will notice is the smell in the hallway. The aroma is a mixture of a strip club and a locker room. The carpet desperately needs to be shampooed or torn up and replaced. The smell of smoke is pervasive despite binging on a non-smoking level.

Positives:
The Marina is beautiful.
Staff were very friendly and helpful.

Negatives:
The funk coming from the hallways was atrocious.
Televisions were old and the picture was not very sharp on one of them.
The gym is located off site.
The “restaurant” is more like a truck stop dinner with some cheap tables.

Stayed November 2009
Helpful?
Thank Isamu13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NButcher, General Manager at Bridgepointe Hotel and Marina, responded to this review, 17 December 2009
Dear Valued Guest,

In response to your comments regarding our hotel we would first like to thank you for your input. We will immediately be addressing your concerns about the odor of the hallways and television issues. As you noted, we are proud to offer access to a local offsite full service gym (weight room, racquetball court, sauna, basketball court, nursery, aerobics, plus an indoor and outdoor pool) as opposed to a limited workout room that you see at most other properties. Our hotel is a limited service property that offers a free deluxe continental breakfast everyday in addition to being located next door to an Outback Steakhouse for your convenience. We would also like to thank you for your comments about our beautiful 125 slip marina that overlooks the historic downtown New Bern. Your comment about our very friendly and helpful staff was appreciated the most as we strive every day to provide the best service to all of our guests. Once again, we appreciate your feedback and encourage all of our past guests to provide us with their customer experience.

Regards,

Cheryl High, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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377 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • German first
  • Any
English first
pinehurst, NC
1 review
Reviewed 29 November 2009

This place smelled like cigarette smoke even in the nonsmoking area.The dirty carpet needs to be ripped up The whole place needs to be aired out. We slept with the windows open.. There is no working kitchen or dining area. There is no room service.
The phones did not work in our suite during our 4 day stay even though we reported the problem. It is surrounded by a construction site. Just because the drawbridge is broken, the hotel does need to be broken down By the way, you can not see the marina from the rooms. I can not recommend this place to any one. It does not look as nice as the website. Incidentally, there is no gym on site.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pinehurst_NCResa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NButcher, General Manager at Bridgepointe Hotel and Marina, responded to this review, 17 December 2009
Dear Valued Guest,

In response to your comments regarding your recent stay, our hotel would like to thank you for your input. These comments are used as a building block in providing our guest with the best possible experience during their stay. We apologize for any inconvenience caused by the phones in your room not working; we have since had them professionally repaired. Our plans for renovating the hotel in 2010 include new carpet along with aesthetic improvements. We can empathize with your frustrations stemming from the nearby construction and are pleased to say it is expected to be completed in January of next; at which point they will be removing all of their equipment and noise pollution. As depicted on our website the hotel was designed so our guest rooms would overlook either the Trent or Neuse Rivers instead of the marina. Once again, we thank you for taking the time to point out how we can better meet our guest’s expectations and deliver the best service possible.

Regards,

Cheryl High, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 July 2009

The hotel was full w/ kids and families as it was the weekend to drop off/pick up kids from local camps. Our room had a king w/ sofabed (all rooms w/ 2 doubles were sold out). The drawbridge in front of the hotel (which wd normally connect you to historic New Bern) is still out, making the location much less convenient. Room was clean and decent size w/ nice river view. TV and microwave in the room are old and sofabed was in poor condition and not very comfortable. Towels thin. AAA price was reasonable and it served its purpose. Breakfast was OK - nothing great. Staff helpful. Hilton, Comfort Inn and Springhill Suites (all also in New Bern) are nicer hotels for a little more $$$.
.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank familyfromphilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morgantown, Kentucky
Level 4 Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 27 June 2009

The rooms were large and clean but one could tell that the hotel needs to be updated. We stayed on the 2nd floor and could see the tops of sailboats but the trees blocked most of the view. My daughter could get a wi-fi signal if she put the laptop next to the window. The beds were very firm, my wife liked it but I wasn't crazy about them. Having said all of this, the hotel is in a beautiful location and the price was good. If we ever go back to New Bern, I would probably stay there again, but ask for a higher floor.

  • Stayed June 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1chunkyguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greensboro, NC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 April 2008

My wife and I stayed at BridgePoint Hotel & Marina April 18 - 20, 2008. The staff was friendly and helpful. The room was clean but there was no desk chair at the table. The chair at the table was an arm chair with soft cushions and when sitting in the chair, I sank down too far to use the table comfortably. The free wireless connection in the room worked well. The water pressure in the shower was great. Our room had a pretty view of the river that the hotel is beside. There is no workout facility on site but they do offer free access to a local gym which I did not use. There are not many amenities with this property but it is clean and seems well maintained.

  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Scottcpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shakopee, MN
Level 2 Contributor
6 reviews
6 hotel reviews
Reviewed 10 April 2008

This hotel is a clean, nice hotel with a friendly staff. The breakfast was alright and the eating area clean, but stuffed right into the entry area.

Unfortunately, one of the main reasons I selected it was that they advertised a river view from all rooms. I was traveling with my father so I requested a two bed room and specifically asked about the river views. "All of our rooms have a good river view" I was told. What they forgot to mention was that they only have 2 bed rooms on the 1st and 2nd floors, the river view is barely there from the 1st floor and not that great from the second. You need a 3rd or 4th floor room to get the 'great' river views. Kind of took the flavor out of the stay.

Also, for the next few weeks, watch out when trying to get to this hotel. They have closed down one of the two bridges that approach it and you have to use an alternate route to get there. Call ahead and ask the staff for directions.

  • Stayed April 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank dt1phoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islamorada, Florida
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 September 2007

Decided to book here after reading the other New Bern reviews. Clean, large room (no smoking) with a nice view across the river. Nothing fancy, but a good choice especially given the alternatives. I'd stay there again. Only complaint is the wi-fi, which didn't work that well.

NB: At the moment, the bridge to downtown is out, so you'll have to double back to get to the town (exit off the bridge).

  • Liked — location
  • Disliked — wi-fi problems
  • Stayed September 2007, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank sparkalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bridgepointe Hotel and Marina

Property: Bridgepointe Hotel and Marina
Address: 101 Howell Rd, New Bern, NC 28562-7853
Phone Number:
Region: United States > North Carolina > North Carolina Coast > New Bern
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in New Bern
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Bridgepointe Hotel and Marina 2*
Number of rooms: 116
Official Description (provided by the hotel):
BridgePointe Hotel has 116 spacious and well appointed guest rooms and suites all featuring free wireless internet, refrigerators, microwaves, irons/ironing boards, coffee makers, and hairdryers. Riverview rooms and Jacuzzi Suites are available and for your convenience an ATM machine. The staff at the BridgePointe Hotel is fully committed to providing each guest with the finest service. The atmosphere of this charming riverfront hotel, coupled with the hotel’s service commitment, makes it the perfect choice for your next visit to Historic New Bern! We have PET FRIENDLY rooms, so bring the entire family! ... more   less 
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Also Known As:
Bridgepointe Hotel New Bern

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