I stayed at the Hilton Riverfront in new Bern NC. Most of the reviews I had read came true on my visit. The Rooms, while comfortable and clean (the Housekeeping satff was great !) were non the less 'regular' hotel rooms and definitely in need attention. The floor supervisor should be all over these details, which speaks to management and attention to detail..Personally I had no problem with the front desk staff, in fact the one woman I did deal with was more than helpful; but I did witness some not so pleasant and heavy handed customer service agents...your supposed to be welcoming people, not Iron Maidens.....Breakfast and the Dining Room were both excellent ! Maintenance seems to be the sore spot, however my one encounter with the maintenance staff over a TV issue, was pleasant and efficient....But should have had no reason to occurred with proper attention to detail, especially where a premium room is concerned. Since its the only 'game' in town, The Hilton Riverfront/Doubletree was adequate, but left my wallet sore and wishing I'd stayed with other family in a private condo with a POOL ! All the amenities I booked this property for, were broken or unlicensed (the pool) and therefore unavailable to me for my stay, there was no discount for lack of services.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel New Bern Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more less
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- Also Known As:
- Hilton New Bern/Riverfront Hotel New Bern
- Sheraton New Bern
- New Bern Sheraton