I'm a Diamond with Hilton and only stay in Hilton properties so you can trust that I've been in my fair share of Double Trees. That said I just don't get what's going on here. This location in it's former life was a Hilton and now is a Double Tree. I thought they would do some kind of upgrade but there are scuffs all over the walls stained chair cushions (see photo) scratched up desk (see photo) etc.
The door is almost impossible to open even when following their directions and it appears to be vintage circa 1970s. The bed is so old it bounces like a trampoline and needs replacement. The carpet is dirty and the hallways and elevator are crazy hot! There was a hotel employee on the elevator who even said "yep these elevators are hot as hell" I'm like "yep they are hot, slow and falling apart"!
The A/C is screwed up as it cuts on and off constantly I mean right when it cuts off 10 seconds later it cuts on.
The ice machine is broken on my floor and based on prior reviews it's been broken a long time.
The front desk was strange as the desk clerk was talking into his loud "walkie talkie" saying something about a guest needing a new TV while the manager just stood there staring at me.
The only positive is the excellent view of the harbor and you are within walking distance to most of everything. I did not eat here so can't tell you how the food was as I opted for The Chelsea restaurant just a few blocks away which had good food and great service.
Bottom line for the money it's not worth it but in New Bern your choices are limited. I would suggest this property given the view and location but I would recommend you call them out on any sub standard accommodations you will likely encounter.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel New Bern Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more less
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- Also Known As:
- Hilton New Bern/Riverfront Hotel New Bern
- Sheraton New Bern
- New Bern Sheraton