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DoubleTree by Hilton Hotel New Bern Riverfront
Ranked #6 of 10 Hotels in New Bern
Reviewed 24 November 2012

We checked-in late & left early. The last time we were here it was the Sheraton. I believe the Hilton just took it over because they are renovating the floors one by one. We were on the fifth floor. I believe the view was worth the stay. They tried their best to do a good renovation, but the bathroom still needs some TLC!! We will stay again because I think it's the best hotel new bern has to offer. Maybe next time we'll even make a weekend of it :) Overall, we got to bring our dog, ($50 non-refundable fee) the front desk employees were friendly, and had a restful night sleep with amazing views.

Stayed: November 2012, travelled as a couple
Thank Nayst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this reviewResponded 29 November 2012

We're glad to hear that you enjoyed your recent stay at our hotel. We are always working to improve the hotel so we greatly appreciate your feedback. We hope to see you again soon!

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1,020 - 1,026 of 1,182 reviews

Reviewed 13 November 2012

Stayed here for a business trip. It is a very nice hotel on the water, so a a great view. They also offer pet friendly rooms, which is a plus. The rooms themselves are not the most modern I've stayed in but they are nice enough and very clean. There were some chips in the bathtub and a some rust around the handicap bar in the bathroom but the sink area was updated and there were plenty of shelves and drawers for your clothes and bags. The bed and pillows were also incredibly comfortable.

The in-hotel restaurant had good food, and again a great view but a limited selection and a little pricey. There are restaurants within walking distance though, so venturing out is not a hassle.

The one thing that would keep me from coming back was the lack of broadband connection. I could not log onto my work computer for this reason which put me a week back.

Other than that though, I'd stay here if I was ever in the area again.

  • Stayed: November 2012, travelled on business
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1  Thank MegESK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this reviewResponded 29 November 2012

Thank you for staying with us and for letting us know how your stay was! We're glad to hear that you enjoyed everything, and we want to ensure you that the internet connection will not be a problem the next time you're here! We are always working to improve our property.

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Reviewed 25 October 2012

One of the first things to consider regarding this property is that there are two distinct buildings. We stayed in the second building which is away from the check-in and the restaurant. Our stay actually occured during the first weekend in August 2012.
This is a great location. You have a great river view and the hotel is very convienient to the shops and restaurants that down town New Bern has to offer.
We were in room Rm 251 which was very comfortable and the lay out was very good. The beds and pillows were exceleent and comfortable.
Russ Carter was very professional and friendly during our check-in though were not offered any cookies.
This is an older hotel that has gone through previous onership and brand changes as well as a few storms. The maintenance crew were very visable and worked hard on the upkeep during our stay.
The main negative for us was the bathroom in our room. The bath tub was chipped and damaged and needs to be replaced. There was other areas in and around the bathroom that was in need of repair as well. Normally this is a major sore spot for us but the overall cleanliness of the bathroom and the entire room made our stay more than tolerable. We actully enjoyed our stay in spite of the glaring repair needs.
This property has the potential to be top notch once the major repairs that are needed have been completed.
We look forwarde to visiting New Bern again next year and hopefully we will find a new and improved Doubetree awaiting our arrival.

  • Stayed: August 2012, travelled with family
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1  Thank 4Christ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this reviewResponded 6 November 2012

Thank you for staying with us and for taking the time to let us know how much you enjoyed your stay! As you noticed we are undergoing renovation and a recent change in management. We hope to have everything back to tip top shape soon and we look forward to seeing you again :)

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Reviewed 24 October 2012

We stayed here Oct. 19-22 with our two dogs. The room was clean and very comfortable. You would not have known you were in a pet-friendly room. The grounds were well kept and the hotel staff were very friendly. There was a problem with no hot water on Saturday morning, but we were offered another room in the hotel to shower. Also, the management waived the pet fee for the inconvenience. We always travel with our dogs and will definetly stay here again next time we visit New Bern. It would be nice to have a mini-fridge in the room and to include a breakfast in the (little bit pricey) room rate.

Thanks for welcoming people who want to bring their dogs with them and providing a nice place to stay.

  • Stayed: October 2012, travelled as a couple
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Thank Myra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this reviewResponded 6 November 2012

We're pleased to hear that you found our hotel satisfactory and accommodating. We apologize for the hot water issue. We are currently undergoing some renovations so this should not be an issue during your next stay. We look forward to seeing you and your dogs again :)

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Reviewed 23 October 2012 via mobile

Great location on the water. Front desk clerks need to be trained as they were not helpful at all. Room was not clean with old carpeting and fixtures.
Water pressure was terrible and a shower was impossible.
Limited selections in restaurant
Could be a great place but no attention to details and customer needs.

  • Stayed: October 2012
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Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this reviewResponded 24 October 2012

We apologize for any problems that you were faced with while staying with us. We currently working on the water issue and are about to undergo some renovations to our property. We hope that you will stay with us again in the future and check out our improvements.

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Reviewed 23 October 2012

After reading some of the reviews we were a little concerned at booking online but decided it was in a very convenient spot for what we wanted. We flew into New Bern airport and called the hotel for the courtesy bus. We were told that it was not running but they would arrange for a taxi. We had barely stepped outside when the taxi arrived to take us the 5 minute drive to the hotel. On checking in we were welcomed by reception and given warm chocolate chip cookies. We asked for a quiet room and were given a very nice room on the top floor overlooing the marina with our own balcony. All the staff we meet were very friendly. Free internet connection was fast and quick to log into.
Our room had the most comfortable bed, lots of storage, fridge, microwave and a spotless bathroom.
We were late for breakfast next morning and felt a little rushed although I think this was more the fault of the waitress trying to finish her shift. Plenty of choice for continental or hot. The buffet breakfast was not the best we have had but the fresh cooked breakfast were excellent.
Very nice and relaxing to have a jazz concert on Sunday evening out on the deck. Other nice touches were free Starbucks coffee outside the restaurant until 10.30am and iced lemon water in the lobby all day.
I also noticed that one reviewer complained about no valet parking. It does say no valet parking on their website and all parking was just in front of the hotel and only a few yards to the far side of the parking area. We borrowed our friends car and were never more than 2 or 3 cars back from the front entrance. When we left a taxi was quickly organised to take us back to the airport.
Will return if we need a hotel in New Bern and look for the Double Tree chain in future.

Room Tip: Ask for a room on the top floor over-looking the Marina
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  • Stayed: October 2012, travelled as a couple
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Thank Silbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this reviewResponded 24 October 2012

Thank you for taking the time to let us know how your recent stay was! We're extremely pleased to hear that you enjoyed everything our hotel has to offer. We're also glad to hear that our staff was on their best behavior. We look forward to seeing you again soon!

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Reviewed 23 October 2012

Nice clean room. Great location. Reasonable price. A 5K, 10K, half marathon was happening that morning. I slept in. The runners all got up before me and showered. I imagine their showers were hot. Mine was not. I ran the water on hot for nearly five minutes waiting for it to even warm up. So such luck. Ended up taking what we call a Navy shower. Splash a bit here, splash a bit there. Too cold to actually stand under. Like when the ship ran out of hot water out at sea. I thought for the price (over $100) a hot shower would be included. I'll not stay there again or recommend it to anyone.

Room Tip: Stay somewhere else.
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  • Stayed: October 2012, travelled with friends
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3  Thank MrJbrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this reviewResponded 24 October 2012

Thank you for your feedback regarding our water heaters. I apologize that your experience with us was not satisfactory. We have plans to improve our water heating system during an upcoming renovation to help alleviate the water temperature issues. We hope you will consider giving us another chance if you return to the area.

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Additional Information about DoubleTree by Hilton Hotel New Bern Riverfront

Address: 100 Middle St, New Bern, NC 28560-2144 (Formerly Hilton New Bern/Riverfront )
Phone Number:
Region: United States > North Carolina > North Carolina Coast > New Bern
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in New Bern
Price Range: £82 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel New Bern Riverfront 3.5*
Number of rooms: 170
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel New Bern Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more   less 
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Also Known As:
Hilton New Bern/Riverfront Hotel New Bern
Sheraton New Bern
New Bern Sheraton

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