First of all, let me say that the lady who greeted me at the front desk when I checked in was wonderful and accommodating. Also, the view of the marina outside my window was breathtaking. Everything was wonderful except the service offered by the hotel staff. My flight arrived very late and I didn't get to the hotel until midnight. I was exhausted. I asked for a 6:30 a.m. wakeup call. I received the wakeup call 15 minutes early at 6:15 a.m. I ordered room service to bring breakfast between 6:45 and 7:00 a.m. Room service arrived at 6:25 a.m.! When I told the woman who brought my breakfast how late I had gotten to bed and commented that the staff should learn how to tell time, she complained about me to her superiors. Later when I returned from my meetings and ordered lunch in the hotel restaurant, this same woman rang up my lunch purchase. The hotel/restaurant manager came out from the kitchen and stared at me while I paid my bill and this woman brought up our earlier exchange as though I had done something wrong. I could not wait to get away from that hotel and I do not intend to return. The hotel manager is clearly more concerned with protecting the feelings of their staff than ensuring their guests receive decent service.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel New Bern Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more less
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- Also Known As:
- Hilton New Bern/Riverfront Hotel New Bern
- Sheraton New Bern
- New Bern Sheraton