* intermittent wireless and cable at night or in adverse weather
* mold on the walls
* mold under the glass in framed pictures
* dust layer on the lamp shades
* dirt and grime on the in-room air unit
* stains on the sheers
* blue goo on the drapes
* rust on the ceiling in the bathroom
* broken fan in the bathroom
* water so soft you come out slimy and want another shower
* gook on the desk
* burn marks in the carpet in a non-smoking room
* no free breakfast; and room service leaves a lot to be desired
* lobby has a smell and is damp
* rooms smell damp and musty
Sound like your ideal place to stay?
This is what we found on our recent visit to the Sheraton New Bern for two nights for a nearby conference at the New Bern Convention Center. The convention center is within easy walking distance, but there is a low area that you must walk through without an awning or covering. If it is raining, be prepared to wade through ankle-deep water to go back and forth from the Sheraton to the convention center.
We stayed in room 316 which has a nice view of the marina – and one of the boats advertising river tours in giant letters. The wall against which the two double-beds are placed is covered in mold – including mold under the glass in the framed artwork. If you have mold allergies – this is NOT the place for you.
There was mold and marks and cracks on other walls, stains on the sheers, blue goo on the walls and drapes, gook on the desk, and much, much more. The beds themselves were clean and presentable with several pillows and sheets that appeared white – but given the overall condition of the rest of the room, who knows?
Wireless internet and cable service were intermittent, especially at night or during adverse weather. I was knocked offline several times one evening, the next evening while watching cable TV, the service kept blinking out and back on. It was most annoying.
The furniture is a fake knotty pine. The room has a coffee maker and very limited selection of coffee/accessories. There is a hair dryer, but no refrigerator. There is an ice bucket and bottled water – but the bottled water has tags indicating that you will be charged $3 if you drink it. Better bet – go to the Wal-Mart one or two exits north on Highway 70 and buy your own. Snack machines sell only Lance brand items and looked horribly under-serviced. Many slots were empty and a couple items looked like they had been in the machines for years.
No free continental breakfasts here – so unless you are attending a conference at the convention center where breakfast is served, bring your own snack items or be prepared to either pay for room service or go elsewhere to eat.
Room service is horribly unpredictable. I ordered the same items for breakfast both days. The first day breakfast came on a wooden tray with handles, beautifully arranged, with silverware, a selection of jams, cream cheese, and butter, and a cloth napkin. The second day breakfast came on a round tray used by wait staff, with a cloth napkin draped over it, and everything crammed or stacked on top. The room service steward neglected to bring silverware, butter, jams, and even one of the ordered items. When asked for the missing item, butter, and silverware, he returned with only the butter and missing item. I was forced to use my finger to spread my bagel.
After breakfast the first day, the room service tray was politely left outside for pick-up. When housekeeping came through, they did not remove the tray. In fact, the tray was left outside the room until well past 5 pm, when we asked the front desk to have it removed. Front desk staff told us simply that the on-site restaurant was responsible for removing it, and she would call them to let them know it was still there. No apologies.
Speaking of the on-site restaurant, it has a very limited menu. There are a few tables which seat only 2 from which you can overlook the river and marina, but unless the restaurant is very full, they won’t seat you there. The dinner menu consists of only the following items, horribly overpriced:
* grill rib eye
* steak and shrimp
* new york pepper steak
* boursin grilled chicken
* crab cakes
* seafood platter (shrimp and scallops with one crab cake)
* stuffed manicotti
* chipotle trio (shrimp, scallops, and chicken over pasta)
* tuscan shrimp
* feta chicken Florentine
* blackened scallops
That’s it. Yes, that’s right – that’s the ENTIRE dinner menu.
For the prices, you’d be better off crossing the river and going to either the Outback (2 1/2 miles away) or the Ruby Tuesday (3 miles away). It is a very short drive, but the menu and service are much better. Or, have Papa John’s deliver pizza – you can even order it online.
We will not be staying here again if we can help it.
We gave it a 2 because there was no gunfire in the streets, the locks did work, no moving cockroach floors, and we were actually able to sleep in the room without fleeing. Otherwise, we’d have given it a 1. For the price we paid, though, it was close.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel New Bern Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more less
- Reservation Options:
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- Also Known As:
- Hilton New Bern/Riverfront Hotel New Bern
- Sheraton New Bern
- New Bern Sheraton