I've stayed at several hotels in New Bern, and this is one that I will not go back to. I was initially excited to try this hotel. It has a great location: not only is it in the middle of the quaint downtown, but its also right on the river, with a marina attached to it.
I checked in, and got a room on the 5th floor. This is the only floor that has balconies, which overlook the water and the marina. Awesome view! The good part ends there. The rug in the 5th floor hallway is rippled and folded up like an ocean with big waves. I'd never seen anything like that in any hotel, let alone a Hilton. It was the entire long hallway, not just one small section.
I then went into my room. The carpet here had several large holes and rips in it. There were ants streaming along one wall. The toilet ball was dirty, and had clearly just been used by someone with some GI issues. I tried to flush it away. . .it was clogged! Management was very slow to respond to all of these problems. Further issues: only a few channels that weren't scrambled on the tv. Truly without exaggeration, the a/c unit made a loud screeching sound that sounded like a dying cat all night long. In the lobby, there were connecting hallways with smelly, moldy carpet. The gym had exercise equipment with built-in tv's, but did not actually receive a SINGLE channel!
This was not a one-time thing. I stayed four times in this hotel over a couple of months. The location is so good that I really wanted to like it. Three of the four times, it was horrible. One time, I got a large suite in the newer of the two building. This room was nicer, but had no balcony, no wifi within range, and the tv only tuned in 4 channels. Further, it had no desk, and was a very long walk from the front desk.
Don't be lured by the location, this is a sub-par hotel that is not remotely worthy of the Hilton name.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel New Bern Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more less
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- Also Known As:
- Hilton New Bern/Riverfront Hotel New Bern
- Sheraton New Bern
- New Bern Sheraton