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“Comfy, but could've been better”

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Holiday Inn Express New Bern
Ranked #8 of 10 Hotels in New Bern
New York City, New York
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Comfy, but could've been better”
Reviewed 4 September 2013

We were in town for a family reunion and simply needed somewhere to crash. The room was of good size and the bed was really comfortable, but there was a musky smell like old cigarettes. The complementary breakfast was good enough for folks on the go. The small frig and microwave were a definite plus.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AJ635
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express New Bern, responded to this review, 21 September 2013
Dear A J,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. It is our pleasure to accommodate our guests needs the best way we can and we are so pleased you appreciate the breakfast and the beds. We apologize for the inconvenience you had with the room cleanliness. Please remain assured that we have recorded your comments and will forward it to the appropriate departments for future considerations.

Once again, thank you for your feedback. We look forward to the opportunity of serving you again in the future.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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101 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
Lake Toxaway, North Carolina
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 June 2013

We choose Holiday Inn Express anytime we're looking for a comfortable, clean place to stay. This location met our expectations, but it the price of the room was a little high for the quality.

The hotel was clean and nice, but as stated before, somewhat dated. We paid a little more for a suite (only thing available), but even normal room prices seemed high.

I might stay here again, but I would probably look more closely at some other options that would offer a little more value.

Room Tip: Suite was nice, and shared a wall with the stairs so it was pretty quiet. Jacuzzi tup was a nice ex...
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeremy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express New Bern, responded to this review, 3 July 2013
Dear Jeremy R,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the price structure of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 June 2013

Booked 2 rooms with king sized beds. Arrived and given rooms with queen beds. When questioned I was told there were 42 guests that stayed over so all king sized beds were gone. Workers wore t-shirts, were disheveled and were unfriendly. AC on second floor sitting area screeched every time it came on. It took over 10 minutes to book the rooms so that should have been a clue to me as to the horrible service. Cancelled the 2nd night stay and went to another hotel in town. Inexpensive rooms but you get what you pay for.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Markdenglish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express New Bern, responded to this review, 27 June 2013
Dear Markdenglish,

Thank you for taking the time to convey your comments regarding your recent experience with us.

I was disappointed to hear that we were unable to give you the typical high level of service our guests' deserve. We are sincerely sorry to read about your negative experience. This is definitely not up to our standards and we are constantly working on improving the quality of our amenities and our level of service.

Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte
Level Contributor
125 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 28 May 2013

As mentioned earlier, the decro is a little dated. Two stories. Not much noise except crying baby one morning. The rooms are fair sized and clean. Friendly staff. The hot breakfast was good- eggs/ sausage one day, pancakes and omelet next, need more seating, but they do have trays for take away. Lots of restaurants and shopping near by. 10-15 minutes to historic area.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BW2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Forest, Virginia
Level Contributor
185 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 15 March 2013

I stayed at this property during a previous job when it was much newer back around 1998-2001 and I have stayed here a few times in the past year or so in my new position. The hotel is starting to show some age with dated decor & furnishings and the treadmill in the fitness center is very outdated and did not work on this trip. My king bed was a little saggy on the edges but since I was alone I was able to move to the middle which compensated for it. I would probably rate this property a 3.5 if I had that option but since it isn't I gave it a 4. It is still a good value in the New Bern area if you are just looking for basic clean accomodations. The breakfast area is large and well-stocked and the rooms do have a very large flatscreen TV and plenty of electrical outlets which is a pet-peeve of mine especially in newer hotels. I have also stayed at the Candlewood Suites next store about a year ago which had just opened but it has been booked solid ever since then. I'm assuming with long-term guests which is who Candlewood is aimed at.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GRofVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eastern nc
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 January 2013

Nice place with solid customer service. Friendly checkin, very nice room, clean and decent.
The hotel is older looking from the outside but for the price and overall upkeep it did not matter at all. You will do well entertaining this hotel as one of your choices when booking in New Bern.

I have stayed at some of the competitors previously when not on business so you do have other choices of great quality but solid thumbs up for this one!! Great job guys

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adelia f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exmouth, United Kingdom
1 review
Reviewed 17 January 2013

we came over from UK to meet a friend I had made on the Internet and we had a wonderful 10 days holiday. The Hotel, which I picked off the Internet, was an amazing surprise. The rooms were excellent quality and the staff could not have been more obliging ( special mention to Ron on Reception!). The breakfast had a cooked option and had a varied selection with hot drinks available throughout the day, hot chocolate @ bedtime, yummy. I hope to return to New Bern & rest assured , this will be my first stop!

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank battypatty25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express New Bern

Property: Holiday Inn Express New Bern
Address: 3455 Dr M L King Jr Blvd, New Bern, NC 28562
Phone Number:
Region: United States > North Carolina > North Carolina Coast > New Bern
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in New Bern
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express New Bern 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
New Bern NC Holiday Inn Express New Bern NC welcomes you to experience the fine ambiance charm of this riverfront town. Enjoy store front shopping, antique shop, unique gifts, various art gallery venues, various museum sites, garden tours, carriage tours and don t forget the many festivals around town. New Bern NC is the birthplace of Pepsi. Lots to see and do when visiting New Bern NC. Attractions: Tryon Palace, Civil War Tour, Carriage Tour, Tour Trolley Rides, Wildlife Expo, MS Bike Tour, Charter Sailing, Catamaran Charter Sailing, Neuse River, Camp Seagull, Camp Don Lee, Camp Seafarer, Pamlico Sound, Imagination Station, Sports Complex, various marina and boating venues. Businesses: Bosch, Moen, Clarks, Amital, Carolina Creation, Weyerhaeuser, Wal-Mart, New Bern Riverfront Convention Center, Fairfield Harbor. Nearby Cities: New Bern NC, Oriental, Havelock, Cherry Point, Washington NC-Little Washington, Trenton, Bridgeton, Craven County, Jones County, Pamlico and Carteret County. Our premier Holiday Inn Express New Bern NC anticipates your arrival with Newly renovated 100% Smoke Free accommodations. Enjoy Southern Hospitality in Eastern NC. ... more   less 
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Also Known As:
Holiday Inn Express New Bern Hotel New Bern
Holiday Inn New Bern
New Bern Holiday Inn

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