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“I'am on Vacation !”
Review of McDonald's

McDonald's
Ranked #4 of 10 Restaurants in Old Fort
Restaurant details
Reviewed 16 June 2014

My family & I were staying @ Skyisland campground right down the road from McDonald's 2 miles . Every morning Bob would get up and make a breakfast run. I did't have to cook first thing in the morning. Made our vacation much easyer. McDonalds Thank'S

1  Thank ann w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 12 of 12 reviews

Reviewed 10 April 2014

It is my first time and last at this Mcd. I pull up and I was informed that the computers were down. I gave my order which went well. Once I got to the first window the workers calculated my ordered and said it was 22.00 even. Gave me no receipt. I was being kind and pulled to the second window. I waited forever to get my food and when I received my food I checked it. They got my order wrong. Still at the second window I told them they got my order wrong. I can tell that the manager was not happy (I do not remember her name but she had short hair and was wearing a scarf). She rolled her eyes and gave me a completely unprofessional look. Gave me an attitude to pull up beacuse I was holding up her line. I didnot want to pull up because I wanted my biscuit remade correctly. She snapped and starting giving us an attitude. I was kind enough to pull up. As we double check the food we found peices of hairs in our biscuits and burgers. At that point we wanted our money back. We went in and Kim Holbic was absolutely the worst person in title of management there. She doesn't even know or want to listen to why we wanted our money back. Instead she would not give us our money back and called the law. She said we was "cursing and is banned from her store" but the sad part is she had poor customer service and is very unprofessional. She was not even willing to give me my receipt back but gave me someone else's receipt. In addition, we was not able to get our food re-made or money. The officer who came did nothing but told us to leave and he didn't even want to hear my side of the story. The worst part is that she took our money, made our food poorly which includes strands of hairs in our biscuits and calling the law on us like we were the one's at fault. The rule is customers are always right but because her employee (short hair manager) snapped at us first she said that in our case we was the one at fault. It made no sence because I was not the only one who was not happy with their service. The cars behind me pulled out and took off. Not only did Kim Holbic handle our situation unprofessionally, she was not willing to give me her district manager's name or number. Kim said, "they are going through some changes and changing district managers that she dont know who the district manager is" Instead she gave me the store's number. If I was any of you guys I would not recommend this Mcd. Just keep away because they will keep your money and serve you bad food. I should have known why their was very few customers when I was
there. I suggest a new store manager and assistant managers if this Mcd wanted to suceed because as my first experience this is the worst fast food I have ever came across due to their poor services and
unprofessional management.

    • Value
    • Atmosphere
    • Service
    • Food
4  Thank mayflowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2014 via mobile

I'm used to fast friendly service and real clean bathrooms. This store was below average for both? Wasn't even busy? As usual the meal was great but the service was lacking? May have been new employees?

1  Thank Teachcool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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