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“Rude staff”
Review of Comfort Suites

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Comfort Suites
Ranked #5 of 6 Hotels in Pineville
Certificate of Excellence
Reviewed 18 July 2013

Front Desk Clerk:

1. Did not ask or recognize us as Choice Privilege members at check-in
2. Requested a late check-out and she acted like she was doing us a huge favor
3. Was always in the back (not at the desk). I actually had to yell "hello" really loud for her to come to the desk at one point
4. Rude and unpleasant

Breakfast:

1. Area was extremely crowded at 8:30 am with lots of guests, but no breakfast attendant in sight
2. Trash cans were overflowing

Room condition:

1. Adequate
2. Pathetic pillows (thought they were throw pillows)
3. Back of wardrobe was falling apart -- looks bad and needs to replaced or fixed
4. Spacious and overall not bad

Location:
Excellent! Close to mall, restaurants and shopping.

The owners should really consider installing automatic doors. It's a real pain to have to try to get through single-handedly with a full luggage cart. It would be worth the investment.

I gave this hotel a 1 mainly because of the rude front desk agent. She clearly does not understand the value of being hospitable while working in the hospitality industry.

  • Stayed: July 2013, travelled on business
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Thank Happy12_2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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162 - 168 of 218 reviews

Reviewed 8 July 2013

LaShonda at the Front desk was the bomb! Super patient and accommodating.

The Room was clean and extremely comfortable. The fitness room and the pool were also very nice. I will be staying here whenever I return to Pineville in the future.

  • Stayed: July 2013, travelled with family
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1  Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2013

Graduation weekend, I spent two nights in this clean, otherwise older hotel. Rooms can benefit from much needed "refreshing". Room was located near rear elevator, couldn't have been in better location as it wasn't as busy as one in lobby. I must say, unless you wear your pajamas to breakfast, you'll be out of place. What makes people think other people want to see you in what you slept in or wore the day/night before.....that sucks....unsanitary(?). Warning....go before 9:00 am, you'll be safe.

  • Stayed: June 2013, travelled with family
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1  Thank RitaBAhoskie_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2013

Just stayed there for one night during lacrosse tournament. The staff were fairly attentive, but the hotel is looking a little run down. Stains on the carpet, elevator paneling very chipped, furniture in room very warn. Appeared clean, but hard to truly tell with the wear. Thankfully, we had a discounted room we had purchased online. I heard them quote $119 for the night while I was checking into the hotel. There is no way I would pay this rate.

Room Tip: There are other hotels in the area with comparable rates that are in much better shape.
See more room tips
  • Stayed: June 2013, travelled with family
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Thank Mtnlover_67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cspineville, General Manager at Comfort Suites, responded to this reviewResponded 13 June 2013

On behalf of our entire team, I would like to apologize for failing to exceed your expectations during your recent stay with us. Your satisfaction is very important to us and we appreciate your feedback. We are scheduled for a complete renovation later this summer. Once completed I would like to invite you back to offer you an exceptional experience. We are looking forward to our renovation and showing off our "new hotel"!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2013

Comfort Suites Pineville is an older motel; but, very clean. The hotel is within walking distance to many restaurants; including Longhorn. Also, you can walk to K-mart & other stores. It’s in a nice neighborhood & w/other nice chain hotels like Four Points. Oh, and there’s a nice mall across the street. Check-in & out was very quick. The outdoor pool was small; but, well taken care off and there were plenty of towels. Good breakfast buffet; it had blueberry waffles, scrambled eggs, biscuits and gravy, yogurt, fruit, etc. Tip- get to BF early; it did get crowded when I was checking out at around 9:30 AM.

  • Stayed: May 2013, travelled with family
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Thank Nicole K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2013 via mobile

A word if caution, if you book through priceline, you can't request any room setup. We booked and ended up with a king bed and sofa. Lucky we only took one child. Hotel could not accommodate us and wouldn't try

  • Stayed: May 2013
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Thank jbordas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2013

Spur of the moment trip to Carowinds with overnight stay at Comfort Suites. This hotel was in a great location with a mall across the street and many restaurants. Loved that it was a non-smoking hotel and I really wish smoking guests would not choose to light up right beside the entrance. I hated walking thru stinky smoke to get inside the hotel. The room set up was great for us with a king bed and sleeper sofa. A nice perk was a fridge and microwave. The bathroom was small but it worked fine for our overnight stay. The room/bathroom was clean. Pillows were really small. Room was very quiet. All staff were very friendly. We hope to stay here again.

  • Stayed: May 2013, travelled with family
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Thank love2bncharleston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Address: 10415 Centrum Pkwy, Pineville, NC 28134-8825
Phone Number:
Region: United States > North Carolina > Pineville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Pineville
#5 Family Hotel in Pineville
#5 Business Hotel in Pineville
Price Range: £61 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Suites 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Comfort Hotel Pineville
Comfort Suites Pineville
Pineville Comfort Suites

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