First let me say the the staff was less than helpful. We tried to early check-in at 2pm (only an hour early) and were refused. When we came back at 4:30pm, we were told that we could not get a room with 2 double beds because there were none so we would have to take a king bed room. We had 6 people in that party, but they tried to tell us that we would fit and because we booked through hotels.com that we weren't guaranteed that room. They bribed my kids with giant candy bars and told them it would be ok. Thank goodness we booked through Hotels.com because when I called them they had assured me that they would fix the problem. Within 5 minutes of hotels.com talking to them, the room we wanted poofed onto the screen. Unbelieveably poor customer service!! The people next to us were having the same problem because the hotel overbooked.
That being said....the room was nice and fairly clean. The shower head splashed water everywhere but did the trick. The breakfast buffet was excellent except they could not keep it stocked with food. The woman at the front desk the day we checked out could not have been nicer. I wish we would have seen her when we checked in. It was an average hotel except for the mess with check-in. I would definitely advise using a 3rd party site when booking a room in this hotel. It saved us!
- Official Description (provided by the hotel):
- Hyatt Place Raleigh North is the ideal hotel in the ideal location. we are located in trendy midtown and nestled just three miles outside of downtown Raleigh, only 15 minutes from the airport, and just a short drive to Research Triangle Park. During your stay, you can enjoy specialty Starbucks® coffee drinks and friendly conversation at the intimate Bakery Cafe'. A Host will happily assist you with orders from the 24-hour Guest Kitchen, which offers café-quality, made-to-order meals and snacks along with a complimentary hot breakfast daily. ... more less
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- Also Known As:
- Hyatt Place Raleigh - North Hotel Raleigh