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“Service was excellent!!!”

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DoubleTree by Hilton Hotel Raleigh - Brownstone - University
Ranked #12 of 87 Hotels in Raleigh
Reviewed 29 May 2013 via mobile

I reserved a handicapped room for my 95 year old dad but there were no grip bars in the bathroom. When this concern was brought to the staff they immediately installed the necessary hand rails. Rooms were clean and all staff were professional and hospitable. When dad got to breakfast at closing time the staff welcomed him and still cooked him a special omelet. He is a slow eater but they never tried to rush him even though they were going to be setting up for a wedding!!! The dining staff are outstanding and very patient!!! I cannot say enough about the hospitality at this hotel! Great location and very quiet area.

  • Stayed: May 2013
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Thank Id09703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,069 - 1,075 of 1,230 reviews

Reviewed 29 May 2013

The hotel is actually now my favorite hotel that I've stayed at in downtown Raleigh area! And I would give it an excellent, but I'm going to have to bring my alarm clock with the rain sound on it for now on to block out the loudness of the halls! But I really loved everything else! The staff is AMAZING!! The hotel was clean and has everything you need! Good Food, Bar & Room service! I loved it better then Marriot, Sheraton & Clarion! It's a fantastic hotel just loud!

  • Stayed: May 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Nathaniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013

I held an event at this hotel and I can honestly say that the work done was fantastic! The lead caterer did a fantastic job helping me (first time event planner and full time student) create a fantastic event. The day of went very smoothly everyone eventually received their meal. We had a little trouble with the tech but that may have been our personal fault. The staff members assisted in lighting candle in the decor glass even when that was not on the bill. They provided extra appetizers without additional charge! I will say two things; the cooks and staff members were a little loud during the event. But overall they were excellent and I would love to work with them again! Highly recommend!

Stayed: April 2013, travelled on business
Thank Tom D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2013

Poor drainage of water from bathtub was explained as "all rooms on this floor are like this due to design of bathrooms"! It's unacceptable to be standing in slow draining water in a normal shower. Maintenance guy just used draining fluid but it did not do any good.

We called their front desk to report that we left a piece of clothing the day we checked out. The staff promised to look into it the next day as he did not have the key to the lost item closet. Never heard from him again!

Room Tip: We were in Rm 814. It appeared that all rooms on this floor had slow drainage problem!
See more room tips
  • Stayed: April 2013, travelled with family
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1  Thank esinvestor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this reviewResponded 28 May 2013

We’re sorry we didn't provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues in your room and we’re working with our maintenance team to make the necessary corrections. However, I would like to apologize for the other inconveniences as well. I will be sure to follow up with you regarding your items as soon as possible. Thanks again for your review and if you return to our area, we hope you’ll stay with us again and give us an opportunity to show improvement.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2013

Average hotel, very bad conf room at ground floor. No cell phone reception at all. Company had booked it for 3 week long users testing session so we were kind of stuck there for long time. Very depressing and smelly after a while. Would not recommend again to someone for more then few hours.

  • Stayed: May 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Hitesh V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2013

My company has used this location for many events that usually happen around the same time each year. Unfortunately they are around the same time as NCSU's graduation. Derek always takes the time and somehow finds us the rooms we require for our guests. He is very helpful and goes the extra mile to take care of our requests. Thanks Derek for all of your hard work!!!!!

  • Stayed: May 2013, travelled on business
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1  Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2013

We recently held a 3 day conference at the DoubleTree by Hilton Hotel Raleigh - Brownstone - University. The staff went out of their way to be flexible and accommodating during the planning process, and helped us out as our needs changed. The catering staff was enthusiastic and efficient, and even the audio visual went off without a hitch! Thanks for a great stay.

Stayed: May 2013, travelled on business
1  Thank ConferencePlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Raleigh - Brownstone - University

Address: 1707 Hillsborough St, Raleigh, NC 27605
Phone Number:
Region: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in Raleigh
#17 Family Hotel in Raleigh
#22 Business Hotel in Raleigh
Price Range: £86 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Raleigh - Brownstone - University 3.5*
Number of rooms: 190
Official Description (provided by the hotel):
Welcome to the newly remodeled Doubletree by Hilton Raleigh - Brownstone University. Whether you are visiting for business at North Carolina State University (2 blocks), the Research Triangle Park(8 miles), the new Raleigh Convention Center and Downtown Business District(1.5 miles), or you're here for a leisurely stay to attend an event at the RBC Center, Time Warner Pavilion at Walnut Creek, Progress Energy Center for the Performing Arts, State Fairgrounds, or a visit to one of our three museums in downtown Raleigh (Art, Science, History), we can offer you the best balance of location, convenience, and value. With features like a new, modern spacious lobby, brand new guestrooms for 2012, a new restaurant and bar and all new fitness center by Precor along with an expanded business center,we have everything you need to insure a pleasant and productive stay. Best of all, you can walk to more than 20 different restaurants and nearly 100 shops at Cameron Village(a historic, upscale, outdoor walking mall), ride the train, paddleboats or play on the playground at the all new Pullen Park or take advantage of all the businesses and restaurants on Hillsborough Street across from NC State University's campus-each of these is less than .5 miles from the hotel. Come see why Raleigh was again listed as 'One of the best cities to live and work in' by Forbes Magazine in 2012 and why the all new Doubletree by Hilton Raleigh Brownstone University is the best place to stay to be in the center of it all; and please don't forget that parking and internet are always free! ... more   less 
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Also Known As:
Doubletree By Hilton Raleigh Brownstone - University Hotel Raleigh
Holiday Inn Brownstone
Holiday Inn Raleigh
Raleigh Holiday Inn

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