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DoubleTree by Hilton Hotel Raleigh - Brownstone - University
Ranked #13 of 86 Hotels in Raleigh
Pfafftown, United States
1 review
“Very happy”
Reviewed 12 August 2014

Overall, very easy to get to, convenient and within walking distance to several restaurants. Internet not the fastest but all the food at the hotel was excellent and all staff were very courteous and upbeat.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margot H, Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, 14 August 2014
Hi Mary B.,

We're glad to hear you were happy with your stay at our hotel. Hopefully you were able to take advantage of some of the restaurants within walking distance! Please come visit again soon!

Thanks,
Margot
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (108)
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English first
Arlington, Virginia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 August 2014

I travel more than 150 nights a year. Rarely am I wowed by a hotel and the staff. This hotel has a staff that is outrageously helpful - Cynthia, Christian, and the GM is totally guest focused. The rooms are new and sleek, super comfortable but I keep going back to the staff - they are AMAZING!

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank michael d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margot H, Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, 14 August 2014
Hi Michael D.,

Thank you so much for your kind words about our team! We're glad you were "wowed" and thoroughly enjoyed your stay with us. Please do come back and stay with us again soon. We would love to have you!

Thanks,
Margot
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mount Airy, North Carolina
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 August 2014

This hotel is definitely an older property, but recent updates and the always-smiling staff made for a very pleasant stay. I always request extra towels when I make reservations over the internet and they're usually nowhere to be seen upon arrival. Not here! There was a big pile of fluffy white towels waiting for us when we entered the room.
The bed was super comfortable. After a great night's sleep, we enjoyed the short walk to Bruegger's for bagels and coffee.
It was so convenient to have easy access to the campus for the various activities we needed to attend.
My husband stayed an extra night to complete business at the university and he enjoyed using the YMCA next door that evening.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank unctarheelgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margot H, Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, 11 August 2014
Unctarheelgirl,

We are so happy you enjoyed your stay and were able to take advantage of the hotel's central location throughout your visit. Warm bagels and coffee from Bruegger's are always a nice treat!

We hope you and your husband will come back and stay with us again in the future.

-Margot Horgan
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washington dc, United States
1 review
Reviewed 6 August 2014

Great location. Friendly staff. Parking was awkward - didn't appear safe after hours / poor lighting. Wish they would replace carpet with low pile - for allergies and paint the rooms / hallways for brightness effects. To compete with all the new upcoming hotels in that area, will have to step up their game.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Cynthia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, 8 August 2014
Geraldine R,

Thanks for the great comment about our staff and like many reviewers you found the location to be perfect when visiting downtown Raleigh. Your concerns regarding the parking and proper lighting made me go count the number of light poles we have in our parking lot, which number 18. We get very few comments regarding improper lighting and if fact upgraded 2 years ago during our renovation. The hotel is located next door to the newest YMCA in Raleigh, Pullen Baptist Church and across the street from one of the more desirable neighbors in downtown Raleigh. So, we feel secure about our location. As for staying competitive we are always upgrading our preventive maintenance program. Thanks for your review.

Bill
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Sarid, Israel
1 review
Reviewed 5 August 2014

I've enjoyed every aspect of my staying, including the indoor dinning room and the helpful reception crew. The room was nice and quiet and the location of the hotel is comfortable. The conference halls were well equipped and organized.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Avraham A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, 8 August 2014
Avraham

Thanks for the strong review! Sounds like you were attending a conference at the hotel. We have eleven meeeting rooms and can take care of 2 to 700 people depending on the room setup. Hope you had time to enjoy some of Raleigh during your downtime. Cheers.

Bill
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Wilmington, United States
1 review
Reviewed 5 August 2014

This is a descent hotel, convenient to NC State and other Raleigh, NC destinations. The staff was courteous and helpful. The hotel building is OK. Beds aren't the greatest but the rooms are quiet. A/C was a bit noisy; the elevators are small but overall, a reasonable choice in Raleigh.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Casey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, 8 August 2014
Casey M,

Location and great staff can make for a great combination! Thanks for the review.

Bill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, United States
1 review
Reviewed 5 August 2014

The customer service was excellent from the time we got there until the time we checked out. The room on the other hand was a different story...the ceiling in the bathroom was rotting away and the tub had rust stains all over...it was pretty gross.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jeff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bill_winn, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review, 6 August 2014
Jeff G,,

Thanks for the kind remarks regarding the excellent customer service. If you have the time I wish you would call the hotel directly at 919-828-0811 and ask for me so I could determine which room you stayed in. Please be assured we have an ongoing preventive maintenance program in place and take your concern seriously. Thanks for posting your review and I hope to hear from you.

Bill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Raleigh - Brownstone - University

Property: DoubleTree by Hilton Hotel Raleigh - Brownstone - University
Address: 1707 Hillsborough St, Raleigh, NC 27605
Phone Number:
Region: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in Raleigh
#17 Family Hotel in Raleigh
#22 Business Hotel in Raleigh
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Raleigh - Brownstone - University 3.5*
Number of rooms: 190
Official Description (provided by the hotel):
Welcome to the newly remodeled Doubletree by Hilton Raleigh - Brownstone University. Whether you are visiting for business at North Carolina State University (2 blocks), the Research Triangle Park(8 miles), the new Raleigh Convention Center and Downtown Business District(1.5 miles), or you're here for a leisurely stay to attend an event at the RBC Center, Time Warner Pavilion at Walnut Creek, Progress Energy Center for the Performing Arts, State Fairgrounds, or a visit to one of our three museums in downtown Raleigh (Art, Science, History), we can offer you the best balance of location, convenience, and value. With features like a new, modern spacious lobby, brand new guestrooms for 2012, a new restaurant and bar and all new fitness center by Precor along with an expanded business center,we have everything you need to insure a pleasant and productive stay. Best of all, you can walk to more than 20 different restaurants and nearly 100 shops at Cameron Village(a historic, upscale, outdoor walking mall), ride the train, paddleboats or play on the playground at the all new Pullen Park or take advantage of all the businesses and restaurants on Hillsborough Street across from NC State University's campus-each of these is less than .5 miles from the hotel. Come see why Raleigh was again listed as 'One of the best cities to live and work in' by Forbes Magazine in 2012 and why the all new Doubletree by Hilton Raleigh Brownstone University is the best place to stay to be in the center of it all; and please don't forget that parking and internet are always free! ... more   less 
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Also Known As:
Doubletree By Hilton Raleigh Brownstone - University Hotel Raleigh
Holiday Inn Brownstone
Holiday Inn Raleigh
Raleigh Holiday Inn

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