This property is situated around shops and restaurants. The rooms are well maintained and the staff was wonderful. I would highly recommend to business travelers, families, and anyone wanting a getaway.
My only negative experience was in the dining room for breakfast. The servers were not very attentive and they are not capable of handling large crowds.More
We ran into a very frustrating situation this weekend. Arrived at another hotel at 7pm with two kids in tow only to discover that they were sold out and had no record of our reservation. We sat in the parking lot for over an hour, calling every hotel in a 10 mile radius and all were booked! In desperation, we called the Renaissance and they had a room! From the lobby on, we felt like we had landed in Heaven. Every staff member was exceptionally nice. The room was spotless and the beds were the most comfortable I've ever slept in. The North Hills area has every amenity you can imagine within walking distance. Great area, great hotel!
Dear Laura Jane C,
I’m so glad we were able to help you resolve a stressful situation! Our team understands and believes that our valued guests deserve a positive memorable stay. I’m delighted to hear that you enjoyed our comfortable beds and friendly staff. It will be my pleasure to share your feedback with the team. I appreciate you taking the time to write; these reviews allow us to continually monitor and improve our guest experience.
Best,
Richard Rose, GM
Being the first trip my wife and I have had away from our kids, I was wanting to plan the perfect evening. The Renaissance at North Hills held up it's end. Nice hotel. Room was a little smaller than other Renaissance properties I have stayed at. Top notch customer service from the front desk staff and parking attendants. We tried to go to Flights but the entree we wanted was sold out for the night. Over all a very good stay and would do so again!
We're happy to hear from you, and we're glad to know that you enjoyed your stay with us. It's great to learn that you enjoyed our modern rooms as well as the top notch service from our staff. Please plan to visit us again the next time you need a weekend away!
Kind Regards,
Richard Rose, GM
Stayed at the Renaissance for the weekend just to Getaway. Used the Valet parking and the attendants were wonderful. We left to go out foe dinner and when we came back two hours later he remembered my name. Front desk were very pleasant and check-in went very fast. We had the King Suite with the Jet tube. It was very relaxing and the room was very clean and comfortable. Over all it was a great getaway. I was surprised that the valet parking was only $16.00 a night. That was very reasonable compared to other places I've stayed. The one thing that gets me is You pay $249.00 a night and you still have to pay for internet access. They also will not let use AAA, AARP, or Government discount on the King Rooms.
Wil W,
Many thanks for your reflections on your time with us at Renaissance Raleigh. I'm delighted to hear of the warm hospitality delivered by our staff and the level of comfort you experienced throughout your stay. Thank you for choosing our hotel for your weekend getaway. We hope you'll return for another visit in the future.
Kind regards,
Richard Rose, General Manager
Stayed here as a guest a couple of times and also attended various evening events in the ballroom. The food was pleasantly good during the times we attended events. The servers were very professional and friendly. I remember that the chairs we used were similar to Ikea-like plastic chairs from the 70's, but see through. I thought that was odd, but perhaps the hotel figured that the style cancelled out the comfort of the chair! Front desk folks were helpful and pleasant. The rooms were nice, clean, and roomy. Elevator for the parking garage was separate from the room elevator. Could be confusing to people who haven't been to this hotel before. The location can't be beat -- there's a gym, upscale shopping, and two Starbucks within walking distance.
Ufilsa,
Sincere thanks for your complimentary review of Renaissance Raleigh. We're thrilled to know you enjoyed a pleasant stay and found our service and cleanliness to reflect our high quality standards. We appreciate your feedback on all areas of your experience as we strive to provide an exceptional stay for all of our guests. Please plan to visit us again soon! Thank you once again for writing!
Kind regards,
Richard Rose, General Manager
Stayed here last week a couple nights for business meetings. It's a nice hotel in a great spot. It is situated amidst an outdoor mall with lots of shops and restaurants to walk to. Room was large and nicely equipped.
Tmmkferg,
Many thanks for your choosing our hotel and for your kind review. I hope you had an opportunity to explore North Hills while you were here; it’s a great area with a lot to offer.
Best,
Richard Rose, General Manager
