I had a conference at the convention center that is attached to the hotel. The organization I belong to was able to negotiate a lower room rate than normal, free parking, and free internet (if using valet service) which was nice. Otherwise there is a charge for parking and internet access. The staff was wonderful; when I arrived the valet helped me unload my bags while the bellman loaded up the luggage cart to take the items to my room. The bellman waited while I checked in, he unloaded all of my bags, and went to go get a mini-fridge for me when I mentioned it would be nice to have cold drinks. No additional charge was assessed to the room for using the mini-fridge.
We ate at the cafe in the hotel and the food was delicious although very expensive. My husband is on a low carb diet and when we laughed about me eating all of the pre-dinner bread, the waitress overheard and brought him a bowl of mixed nuts to snack on before dinner which was really considerate (again no extra charge assessed for the kindness). The staff at the hotel gave my husband directions to the nearest open store to get soft drinks since we were not going to pay 2$ per bottle of soda and they helped him find transportation to get there. The room was nice, very clean, and the staffs were all very helpful. The only weird thing about our stay was that the toilet in the room spewed water around 9:00 pm each night for around a half hour but if the lid was down it was not a problem. I talked to other folks there with my convention group and others had the same problem and told me that management was aware of the issue.
When checking out, the hotel manager actually helped me load up my bags and get them in to my car which the valet re-parked for me as I finished out my conference. They were so kind and even gave me directions on how to get back to the interstate. The hotel manager refused my tip since he was salaried but I thought it was wonderful that he was willing to help his employees and guests.
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- Also Known As:
- Raleigh Marriott City Hotel Raleigh