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Homewood Suites by Hilton Raleigh Crabtree Valley
Ranked #13 of 84 Hotels in Raleigh
Certificate of Excellence
Northlake, United States
1 review
“Highly recommend this hotel!”
Reviewed 17 March 2014

Recently stayed at Homewood Suites Crabtree Valley in Raleigh, NC.-- it not only met, but exceeded our expectations. Any employee of the hotel that we had contact with was very helpful without being in-your-face or acting fake-nice. We really felt they were glad we were guests there. The complimentary breakfast had a nice assortment of hot and cold selections, which changed daily. Actually had more choices than we expected. Complimentary dinner is served Monday through Thursday, although we were too busy discovering all Raleigh had to offer to try it. Maybe next time?! The kitchen lady, Mabel, was very personable and helpful. She really takes her job seriously, we felt like she was a relative feeding us, making sure we had everything we needed. Even though the food was buffet-style, we gave her a generous tip at the end of our stay, that's how much we appreciated her service and kind, unassuming personality. The room was clean and quiet, bed was VERY comfortable. More than enough soft, fluffy pillows. All in all, this hotel deserves everyone's business! We will definitely stay here every time we come to Raleigh---which should be often since our son just relocated here!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Susan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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589 reviews from our community

Traveller rating
    329
    146
    67
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
HINESVILLE, GA
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 March 2014 via mobile

We stayed here the first weekend in March. Our stay was great! I went to check in early, hoping there was a room available. At first there wasn't; however, the front desk clerk (John, I think?) made contact with housekeeping and was able to find out if any of the rooms were done so that we could check in. Thankfully, there was and we were able to check in and freshen up for the function we were having in the conference room. The rooms were very clean. The staff here is very friendly to everyone, and welcomed us like family. Breakfast was very delicious. The lobby, which had just been renovated to my understanding, was beautifully done. One of the floors was currently undergoing renovation, but they never bothered us. Next time we are visiting the Raleigh area, we will definitely stay here again!

Stayed March 2014, travelled with family
Helpful?
Thank GASOCCERMOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
Level Contributor
130 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 10 March 2014

The hotel is undergoing renovations so the lobby looked nice. The rooms however are really what you want to be updated, and sadly they are not. Possibly they will be updated at some point in the future.

When we checked into our room, there were crumbs on the counter. The room was obviously not cleaned well. The bathroom floor and tub had those private curly hairs that you really don't want to see. Someone else's pubes in the shower? That's not what I want. There were also some hairs on the sheets and towels.

The kitchen comes with a small cooktop, full sized refrigerator, dishwasher and microwave. However, I couldn't find a knife sharp enough to cut anything. If you need a knife for eating or cooking, bring your own. Also, the room has only tiny bowls and cups.

The room is not well equipped for electronic devices. Plugs were difficult to find, even at the space which seemed to serve as combination kitchen counter/dining table/desk. To use my laptop, the cord had to stretch across the floor from the other side of the room.

Since they were doing renovation work, we were awoken every morning to that sound. The hallways were very dusty with drywall debris. When one employee was vacuuming in the hallway, I overheard his conversation with another employee. He was almost scolding the employee for vacuuming the hall, and when talking about the mess, he said the guests would just have to "deal with it." The attitude of the employees seemed to be very careless about the guests and about their own work.

They serve dinner at this hotel Monday through Thursday nights. The quality is that same below average quality you find at chain hotel's breakfasts.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bluemoonsymphony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 February 2014

We paid an extra fee one month in advance for a room with two double beds and a pull out couch, three beds total for our family four to stay (two adults, 17 year old girl & 16 year old boy). When we checked on our room we discovered it was a king suite not what we reserved. My wife called the front desk and was told that this was the only room available and It was actually a higher priced room that we had ordered. I called a second time and was told that the same thing. I then went online and found a hotel near by to move. 10 minutes after the first call I called the front desk a third time to inform them that we would be checkin out. Only then did they grudgingly offered us the room we had reserved. I do not plan to visit this hotel again.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Charles G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert A, General Manager at Homewood Suites by Hilton Raleigh Crabtree Valley, responded to this review, 5 March 2014
Hello from Homewood Suites Raleigh, thank you for your review of our hotel. We appreciate all feedback on our property, it helps us to better serve you and our future guests. I apologize that we had the incorrect room type when you arrived. I am glad that you did receive the room type that best fit your needs, but would never want for it to be difficult or time consuming. We will use your notes to review with our staff on our procedures of what type of rooms are assigned to our guests at check in. I'm certain if you return to stay with us that this type of mix up will not occur again. Thank you again for staying with us and reviewing our property, we would like to invite you back the next time you are in Raleigh.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, United States
1 review
Reviewed 23 February 2014

I have been a frequent visitor to this hotel for a number of years on both business and pleasure and have always found it to be of excellent service and facility. The staff is helpful and friendly. All the extras one would expect from a top notch hotel are available and easily accessed.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, United States
1 review
Reviewed 18 February 2014

The hotel was clean and quite. The morning breakfast food was very good. All the staff was friendly and helpful. Once in my room I did not hear any sounds. I would recommend the Homewood Suites to others and bring my family for vacation trips.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jeffrey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colonial Heights, United States
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 February 2014

We have stayed here on three occasions and have found each stay to completely meet our expectations for overnight stays, a good morning breakfast and a friendly staff! It is just a block, short walk, away from Crabtree Valley Mall which is a great place to shop, eat and kill some time.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Roger U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Raleigh Crabtree Valley

Property: Homewood Suites by Hilton Raleigh Crabtree Valley
Address: 5400 Homewood Banks Dr, Raleigh, NC 27612-8071
Phone Number:
Region: United States > North Carolina > Raleigh
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Raleigh
#13 Business Hotel in Raleigh
#20 Family Hotel in Raleigh
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Raleigh Crabtree Valley 3*
Number of rooms: 137
Official Description (provided by the hotel):
Delight in our Crabtree Valley Raleigh hotel, comfortably situated within walking distance of Crabtree Valley Mall, minutes from downtown and right off I-40. The phenomenal Homewood Suites by Hilton® Raleigh-Crabtree Valley hotel is an incomparable Raleigh extended stay or vacation option. Conveniently located in the heart of the city, business travelers enjoy easy access to local businesses, corporations and institutions of higher learning. This all-suite property provides quality accommodations, perfect for anyone traveling to Raleigh for business or pleasure.Our spacious studio, one- and/or two-bedroom suites feature separate living and sleeping areas. Each has a fully-equipped kitchen with full-size refrigerator, microwave, 2-burner stove and dishwasher. You’ll find enough space for work, study or entertaining - plus all the comforts of home including two 32" LCD/HDTVs, complimentary high-speed Internet access, and two phones with voice mail. Enjoy a complimentary Suite Start® hot breakfast seven days a week and a Welcome Home Reception® featuring a complimentary light meal and beverages Monday through Thursday evenings (local laws apply). ... more   less 
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Also Known As:
Homewood Suites By Hilton Raleigh Crabtree Valley Hotel Raleigh
Homewood Suites Crabtree Valley
Homewood Suites Raleigh
Homewood Raleigh
Raleigh Homewood Suites

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