I stayed at the Embassy Suites at Brier Creek for almost 2 full months during a work assignment. I previously researched several hotels in the area in depth, and this hotel exceeded all of my expectations by far-before and during my entire stay. One of the most important requirements to me is the cleanliness of the hotel. This hotel is only a few years old, very classy, and the cleanliness is better most hotels I’ve stayed in. I am a traveling pharmaceutical sales rep so you can imagine how many hotels I frequent. The gym was the nicest I have ever seen in a hotel and there were rarely others in there. It had brand new equipment, free weights, exercise balls, several cardio machines with individual TV’s, and overhead music. The surrounding area in perfect with everything you could want practically within walking distance. The hotel is next to major freeways and a 5 minute drive from the airport. I saw airplanes fly over all the time and never once heard them. The insulation of the walls were great-I rarely heard others in the hallway or other rooms. Safety of the hotel and its surroundings is another important factor to me. I felt very safe there. There was always parking in the front or in the garage downstairs, where I typically parked. The garage is very well lit, and allows secure, easy, and quick access to the 4 elevators-which are very fast and clean by the way. Although I didn’t take advantage as much as I wished, the 2 complimentary drinks each evening in the bar area was a nice touch. It was fun to be social with others in from out of town-whether it was business or pleasure. Also, everything I ever ordered from the Flying Spoons restaurant in the hotel was very good!
On top of all these great things-the main thing that stood out was the level of professionalism of EVERY SINGLE employee I interacted with. From the time I booked the hotel and worked with the Hector (the GM), to the time I checked out-I was impressed. Hector returned my call for my booking request very promptly and was efficient in taking care of my needs and all of my detailed questions. When I checked in weeks later, the 2 gentlemen there were very welcoming and helpful with my huge 4 suitcases. They even signed me up for the Honors account program and slid the information under my door that night to make sure I earned points during my stay.
Dean Kirk, the Director of Guest Serves, was the main contact throughout the course of my stay. He was an absolute pleasure to work with. He was professional, friendly, welcoming, and encouraged communication of things that I needed or wanted at all times. This included how often I did or did not want my room cleaned, how my packages were delivered, etc. I work in a highly regulated industry, and have a lot of pharmaceutical samples in my room at all times. They represent a lot of money, and if any went missing I would easily lose my job. Dean made me feel confident and trust he and his staff enough to allow him to move all of my belongings to another room while I was out one day. (Hint: If you have Sprint mobile service-request a room on the top floor-It was night and day in terms of my cell reception from the 2nd floor to the 4th). Not only did they move all my luggage and several boxes for me, but they put everything in the exact areas in the room I wanted them. In addition to a nice basket of goodies left in my room, they even added an extra piece of furniture for my boxes to go under so that my room was more “livable” and comfortable for me.
Although I did not have time to attend breakfast often, it was very good when I did, and the cook always remembered my egg white omelet order. Each staff member was very helpful, friendly, and attentive in the dining area as well. In fact my mom came to visit for a week and noticed all of courteous employees as well. She made note, as I did, that even when it was out of their normal job responsibility or on a break, all employees we encountered went out of their way to help guests. For example, sometimes I would see a member of the housekeeping or kitchen staff in the parking garage when I was carrying something. They always insisted on helping me or making sure I was okay.
When the day came for me to check out, Dean (who I felt had become my friend at that point) gathered boxes for me, helped me pack my car and gave me a very nice card that the entire staff has signed. I felt bad because I wish I had thought to get one for them! All in all, this is a beautiful, clean, modern hotel with superb customer service that allows you to be comfortable on your own at times, or as social as you want at others. When I go back to visit friends in Raleigh now, there is no doubt I will stay at this Embassy Suites. Thank you to everyone for helping to make this a wonderful experience for me! The only unfortunate thing for me is that now every hotel has A LOT to live up to, and I am coming to the realization that it’s just not going to happen. I definitely miss this hotel and the staff while away from my home. :(
- Official Description (provided by the hotel):
- The Embassy Suites Raleigh-Durham Airport/Brier Creek is located in the heart of Brier Creek Commons with over 100 shops, restaurants and entertainment including Frankie's Fun Park and a movie theater. You can be close to plenty of things to do while only 3 miles from RDU Airport. Our suites are perfect for both leisure and business travelers with plenty of room to spread out, complimentary buffet breakfast with cooked to order omelets and eggs and complimentary drinks in the evening. We deliver what matters most! ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Raleigh - Durham Airport/ Brier Creek Hotel Raleigh