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Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek
Ranked #2 of 87 Hotels in Raleigh
Certificate of Excellence
Reviewed 19 July 2014

We spent 3 nights here while visiting the area. The location is very close to restaurants and shopping and directly off the highway so access is very good.
The hotel appears new and modern. The lobby is very well done and there is plenty of seating.
We checked in about 11pm. Unfortunately, our room clearly smelled of tobacco smoke and the water at the bathroom sink wasn't working.
We were switched to another room with 2 double beds even though we originally had a king but at least they were able to accommodate us.
The employees are all very kind and welcoming. The rooms are very modern and include a desk, microwave, mini fridge and a 2nd sink other than the bathroom sink.
The layout is nice and the beds are very comfortable.
There is buffet hot breakfast included in the morning and it has all the items you need and more.
The hotel even gives you vouchers to have beer/wine every evening.
The pool is fantastic as is the gym. Very modern, clean and has precore gym equipment.
Overall...you get a lot from this hotel for the price.
The staff really have their act together and the hotel functions pretty seamlessly.

  • Stayed: July 2014, travelled with family
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1  Thank ashah7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this reviewResponded 28 July 2014

Dear Ashah7 – Thank you for sharing your comments regarding your stay at our “new generation” design Embassy Suites RDU / Brier Creek on TripAdvisor. We are very proud that you like our hotels contemporary design and found the many touches and accommodations to meet your needs and for you fantastic endorsement of the many features and services we offer to our guests! We apologize that you had to be moved to another room and do appreciate you recognizing our team member’s efforts to make it right! We look forward to seeing you during your next visit to the Raleigh Durham area!

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807 - 813 of 1,252 reviews

Reviewed 19 July 2014

This is an Embassy Suites; however, the rooms are smaller than some where I have stayed. The space felt cramped. The bathroom is essentially part of the bedroom. Staff friendly, rooms clean, breakfast good -- lacked originality and seasoning.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank Cathy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this reviewResponded 20 July 2014

Dear Cathy Y - Thank you for sharing your comments regarding your stay at our “new generation” design Embassy Suites RDU / Brier Creek on TripAdvisor. We are sorry you were not happy with your King Studio room during your stay. The studios are ‘Non Suite” rooms that were added to create a lower price and greater value as an option for guests who did not need a suite. We attempt to make this clear during the reservation process and apologize it was not clear to you prior to your arrival. We do have many other floor designs with 2 room suites which include King, Twin Queen and Twin Queen with extended Suites.. We are proud to see the hotel met your other expectations in regard to cleanliness and staff friendliness. We hope you will consider staying with us during your future next visit to the Raleigh Durham area!
Sincerely,
Karl R. Swink
General Manager

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Reviewed 17 July 2014

Cons: HHonor premiere benefits are not automatically given at this Embassy suites. Rooms are much smaller than normal Embassy suits and feel crammed if travelling with family. Evening managers special is best avoided. Pros: Swimming pool is nice. basement parking keeps car cool in summer Breakfast service is great Brier Creek area is fun with many restaurants and good shopping.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Sohail S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this reviewResponded 18 July 2014

Dear Mr. Sohail:

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Silver HHonors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy with your stay with us on Monday night.

Please let me know a convenient time I can speak with you so I can gain better understanding of your concerns and work together to make it right to you for the inconvenience and for your future stays with us. Otherwise, please feel free to call me at 919-572-2200 ext. 135 at your convenience.

We take your comments to heart as we do want all of our valued Guests, like yourself, to be completely satisfied with their stay at the Embassy Suites at RDU / Brier Creek. We do want work to continually improve our Guest experience in all areas.

We hope you will consider staying with us in the future.

Sincerely,

Karl R. Swink
General Manager

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Reviewed 15 July 2014

Although we stay at this hotel each time we visit family in Durham this was an especially good experience. We got an upgraded suite and the staff was just tremendous. Although the breakfast was crowded the service was still good.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank bedellt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this reviewResponded 28 July 2014

Dear Bedellt - Thank you for sharing your comments regarding your stay at the Embassy Suites RDU / Brier Creek and for your recommendation on TripAdvisor! We are very proud of our staff for their continued efforts to provide spotless accommodations, exceptional service and an outstanding experience to all of our guests as we are also very proud of our beautiful hotel. Thank you for your loyalty in staying with us when you visit the Raleigh Durham area and we look forward to seeing you during your future visits!

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Reviewed 13 July 2014

We had such an enjoyable stay. We arrived on Friday around 4 and checked right in. My husband and daughter went straight to the pool. The pool is indoors and has a separate hot tub. Both ends of the pool have a 5" deep ledge and on one end there is a giant "umbrella" that showers water. Great for kids!

The reception in the evening was a nice added bonus and we really enjoyed breakfast both mornings. The breakfast is a buffet with an omelet station with a good variety of breakfast items.

At one point we had some worries about the room across from us. They were pretty loud and had their door held open. You could not even hear them in our room. It is close to the airport but even when you could see an airplane flying by you could not hear it.

The bed was beyond comfortable and I think this may have been the best I have ever slept in a hotel! We did use the pull out couch for our daughter and she was excited about that. While I don't think I personally would have found the pull out to be comfortable it worked great for what we needed.

We had left our do not disturb sign on the door when we went out Saturday morning and when we returned there was a bag of clean towels on our door handle. I thought that was a nice touch.

It is located within 15 minutes of South Point and downtown so we liked being central to our activities.

This is our new favorite hotel for when we stay in Raleigh!!!

Room Tip: We were on the 5th floor, room 507 and had no noise issues whatsoever.
See more room tips
  • Stayed: July 2014, travelled with family
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Thank mvhatteras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this reviewResponded 20 July 2014

Dear MVHatteras - Thank you for sharing your recommendation of the Embassy Suites RDU / Brier Creek with TripAdvisor and your detailed description of many facets of your experience! We are very proud that you enjoyed your stay in our New Generation Embassy Suite and its convenient location to area shopping like Southpark Mall! Thank you for sharing your experience during your stay with us and we look forward to seeing you during your next visit to the Embassy Suites during your next “visit to the Raleigh Duham area!”

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Reviewed 11 July 2014

This is a more hip and modern version of the typical Embassy Suites. The rooms have partial wood floors, the bathrooms are hip, the lobby is cool. With all of the modern touches, it remains comfortable and offers a good night sleep. A good choice when staying near the RDU airport.

  • Stayed: January 2014, travelled with family
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1  Thank 150hotelnightsayear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this reviewResponded 20 July 2014

Dear 150hotelnightsayear - Thank you for sharing your comments regarding your stay at our “new generation” design Embassy Suites RDU / Brier Creek on TripAdvisor. We are very proud that you like our hotels contemporary design and found the many touches and accommodations to meet your needs and for your endorsement as a great place to stay near RDU! We look forward to seeing you during your next visit to the Raleigh Durham area!

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Reviewed 10 July 2014

Stayed at the Embassy Suites@ Brier Creek for the 4th of July and had a great time! The staff is excellent, the accomodations are excellent and so is the location. The RDU airport is nearby, and the hotel is only 15 minutes from Durham and about 20 minutes from downtown Raleigh. The evening Managers reception is really nice. You get 2 free drink tickets per person and the bartenders are really nice and the drinks were good. The beer available for the reception was excellent as well. The breakfast each morning was included and was very tasty also. We were on the 8th floor, so the fireworks were right above our window so everyone had a great time! We are locals from Raleigh, so this was a great "Staycation" for us because we were able to run home to check on our dogs during our stay as well. I look forward to staying in this hotel again soon, it is a true winner. Next time we'll hit the pool and the hot tub, it was pretty full due to a family reunion during our stay. The staff was great and you can't go wrong staying here, can't wait to go back!

  • Stayed: July 2014, travelled as a couple
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Thank d0m0nickj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamEmbassyBrierCrk, General Manager at Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek, responded to this reviewResponded 20 July 2014

Dear Domonick J - Thank you for sharing your experience at our “new generation” design Embassy Suites RDU / Brier Creek during your “staycation” during the July 4th Holiday and for your wonderful recommendation on TripAdvisor! We are very proud of our staff for their continued efforts to provide exceptional service and an outstanding experience to all of our guests as we are also very proud of our beautiful hotel! We are glad you enjoyed the convenience of the hotel location, our many amenities and services during your stay. Thank you for sharing your experience and we look forward to seeing you during your future “staycation” visits to the Embassy Suite at RDU/Brier Creek!

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Additional Information about Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek

Address: 8001 Arco Corporate Dr, Raleigh, NC 27617-2010
Phone Number:
Region: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Raleigh
#1 Family Hotel in Raleigh
#2 Business Hotel in Raleigh
Price Range: £100 - £216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Durham Airport/Brier Creek 3.5*
Number of rooms: 173
Official Description (provided by the hotel):
The Embassy Suites Raleigh-Durham Airport/Brier Creek is located in the heart of Brier Creek Commons with over 100 shops, restaurants and entertainment including Frankie's Fun Park and a movie theater. You can be close to plenty of things to do while only 3 miles from RDU Airport. Our suites are perfect for both leisure and business travelers with plenty of room to spread out, complimentary buffet breakfast with cooked to order omelets and eggs and complimentary drinks in the evening. We deliver what matters most! ... more   less 
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Also Known As:
Embassy Suites Raleigh - Durham Airport/ Brier Creek Hotel Raleigh

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