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“Shuttle Van Driver Left Us High and Dry”

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Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek
Ranked #7 of 87 Hotels in Raleigh
Certificate of Excellence
Reviewed 23 October 2013

I would give this hotel a better review, however the shuttle van driver left us high and dry. We took the shuttle to an area restaurant for a rehearsal dinner party. Expecting to have a few cocktails, we decided to use the free shuttle service. When we called at 9:00 to be picked up, we were told that the evening van driver no-showed. Weird, because the guy who drove us was at the hotel when we arrived back (after finding different transportation). Not acceptable. As far as the hotel ammenities, it seems to be a newer hotel. The decor was a little plain and nothing special. The bed was comfortable. The bathroom was weirdly set up. There is no way to reach for a bath towel when getting out of the shower. You have to get out and walk around the corner to get it. Nothing big, just annoying. Continental breakfast was pretty good. Most of our family stayed at the Hampton Inn just up Briar Creek. I would have prefered to stay there. It seems like a much nicer hotel.

  • Stayed: October 2013, travelled as a couple
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Thank CharlotteBuckeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sincerely_GM, General Manager at Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek, responded to this reviewResponded 4 November 2013

Thank you for sharing your experience during your recent stay I greatly appreciate you taking the time to bring this matter regarding our shuttle service to my attention. I have since researched this and discussed staff know that if our shuttle is unavailable for a specific run due to other scheduled runs that we offer complimentary taxi service to our guests. This is a way we can better manage our shuttle runs and ensure guests satisfaction. We are very pleased to read your compliments on our property and on other services we provided you. We realize you have many choices when in Raleigh and hope that you will choose us again for your future travel needs.

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412 - 418 of 876 reviews

Reviewed 18 October 2013

This is the best Fairfield Inn that I have stayed in. It was clean, modern, and very well kept. The staff was friendly and helpful. The breakfast was close to what I normally get at the Residence Inn (which are typically more expensive than Fairfield). I highly recommend this hotel, particularly if you need to be close to the airport. Very high value for the money.

  • Stayed: October 2013, travelled on business
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Thank bustra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sincerely_GM, General Manager at Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek, responded to this reviewResponded 4 November 2013

Thank you! We love to celebrate post like this and I've already shared with our staff. We all work so hard to be the best and your comments really made our staff feel appreciated and rewarded for what they do. Thank you again.

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Reviewed 17 October 2013

We wanted an inexpensive hotel and we got a big bang for the buck. very clean very nice front desk help and we couldn't open our patio door and had a wonderful helpful maintenance man to come and fix it. The room was very clean great location close to mall couldn't ask for more. Pool was very clean and very romantic.

Room Tip: choose a pool view less traffic noise.
See more room tips
  • Stayed: September 2013, travelled as a couple
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Thank smsAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2013

I had the pleasure of staying here for 2 nights. The staff, particularly Ryan, was helpful and friendly. The room was clean and up to date. The location is near restaurants and services. I needed to pick up and drop off a rental car and each time the hotel shuttle provided transportation to the rental car lot. I would definitely stay here again.

  • Stayed: September 2013, travelled with family
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Thank travelingal51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2013

I stay here weekly and enjoy the best care possible. They greet me by name and always try to make my stay special. Special thanks to Ben and Amy for the great service and care they took with one of my bills. A very friendly and clean place to stay.

  • Stayed: September 2013, travelled on business
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Thank Carolw1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2013

The room was nice and the bed comfy. We used their park and ride which was quick and efficient. We took their first shuttle of the morning at 4:30 am as we had a 6am international flight. Did not get to try breakfast as we left so early. We had a bit of a confusing reservation but front desk staff was extremely pleasant and helpful and with getting it straightened out.

Overall a very nice mid range airport hotel.

  • Stayed: August 2013, travelled with friends
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Thank tammynnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2013

This hotel is in a great location for shops and restaurants, and very close to the RDP. Room are super clean and comfortable and the staff is great!! Taralyn is absolutely awesome!!

I stay whenever i'm in town. This is a Excellent business hotel with excellent service. Highly recommend to stay!!

Stayed: August 2013, travelled on business
Thank robertaltom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sincerely_GM, General Manager at Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek, responded to this reviewResponded 6 September 2013

Awesome! Thank you! I shared your comments with Taralyn and the staff and we all are so pleased we were able to make your stay with us so great. Thank you for recommending us and we look forward to your next visit.

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Additional Information about Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek

Address: 10040 Sellona St, Raleigh, NC 27617-8231
Region: United States > North Carolina > Raleigh
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Best Value Hotel in Raleigh
#4 Business Hotel in Raleigh
#7 Family Hotel in Raleigh
#8 Romantic Hotel in Raleigh
Price Range: £67 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek 2.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Raleigh-Durham Airport/Brier Creek
Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek Hotel Raleigh

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