I recently stayed at the Courtyard Marriott - Triangle Towncenter. Shortly after checking out and returning home, I realized that I left my new work iPad in my hotel room. I immediately called the hotel to inform them and have them check the lost and found. I was put on hold for about 10 minutes, only to be told to leave a message for the Housekeeping Manager who had already gone home for the day. I did not receive a call the next day, so I called myself. Instead of speaking with me directly, a front desk attendant simply told me she had looked and did not have it. I told him I would have to file a police report for my stolen iPad and he put me through the the General Manager.
I was told that no one had checked-in after me (so no one was in the room after us except staff), but the housekeeper who cleaned my room could not be contacted because she "doesn't have a phone." She encouraged me to file a police report, which I did and said she would ask the housekeeper & continue to "look." I have had to call every day since, because she will not call me back. I have been told that "she is not in" on more than one occasion and when I speak with her she won't tell me anything other than "we are looking and I will continue to keep you updated.
I am disgusted by their customer service and the fact they have video surveillance of who went in the room, but still can't retrieve the stolen iPad.
If you stay here, DO NOT leave anything in your room (before or after checkout) that you hold any value in. They are clearly very dishonest and not in a hurry to help resolve issues.
- Official Description (provided by the hotel):
- You've arrived at a whole new kind of stay at Courtyard by Marriott, located at Triangle Town Center in North Raleigh. The thoughtfully-appointed guest rooms offer you a perfect place to work, relax, and recharge. Enjoy fresh, plush bedding, modern and flexible spaces including a mini-fridge and well lit work space with free Wi-Fi. Enjoy breakfast, Starbucks coffee, dinner and cocktails at the on-site Bistro. This hotel in Raleigh's Triangle Town Center is a convenient location to a wide variety of restaurants, shopping and entertainment. Many area businesses and attractions such as WRAL Center, PNC Arena, Adventure Landing and Walnut Creek Music Pavilion are also close by. Take a dip in the indoor pool and don't miss a step in your healthy routine in the fitness center. Everything you need is at your fingertips here at the Courtyard by Marriott Raleigh North/Triangle Town Center. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, TripOnline SA, Hotels.com, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your Courtyard Raleigh North/Triangle Town Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard Raleigh North/Triangle Town Hotel Raleigh