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“iPad Stolen From Room After Checkout”

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Courtyard Raleigh North/Triangle Town Center
Ranked #15 of 86 Hotels in Raleigh
Certificate of Excellence
Reviewed 9 October 2013

I recently stayed at the Courtyard Marriott - Triangle Towncenter. Shortly after checking out and returning home, I realized that I left my new work iPad in my hotel room. I immediately called the hotel to inform them and have them check the lost and found. I was put on hold for about 10 minutes, only to be told to leave a message for the Housekeeping Manager who had already gone home for the day. I did not receive a call the next day, so I called myself. Instead of speaking with me directly, a front desk attendant simply told me she had looked and did not have it. I told him I would have to file a police report for my stolen iPad and he put me through the the General Manager.
I was told that no one had checked-in after me (so no one was in the room after us except staff), but the housekeeper who cleaned my room could not be contacted because she "doesn't have a phone." She encouraged me to file a police report, which I did and said she would ask the housekeeper & continue to "look." I have had to call every day since, because she will not call me back. I have been told that "she is not in" on more than one occasion and when I speak with her she won't tell me anything other than "we are looking and I will continue to keep you updated.
I am disgusted by their customer service and the fact they have video surveillance of who went in the room, but still can't retrieve the stolen iPad.
If you stay here, DO NOT leave anything in your room (before or after checkout) that you hold any value in. They are clearly very dishonest and not in a hurry to help resolve issues.

Room Tip: If you stay here, DO NOT leave anything in your room (before or after checkout) that you hold any va...
  • Stayed: October 2013, travelled as a couple
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3  Thank EasternNCTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Raleigh North/Triangle Town Center, responded to this reviewResponded 14 October 2013

EasternNCTraveler,
Please be assured that we take claims like this seriously and investigate closely. In all fairness to our housekeeping staff, they have been recognized for successfully reconnecting our guests with items left behind.

We have multiple postings in the hotel, as well as guest rooms, not to leave valuables in a room. We provide free safety deposit boxes to all guests. All of our guests are important to us! I have been in contact with you in regards to this matter.

Sincerely,
Katrina Leavitt, General Manager

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Reviews (288)
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237 - 243 of 288 reviews

Reviewed 22 September 2013

I love Courtyard otels, so it is no surprise that this hotel met my needs. The rooms are spacious and the hotel feels quite despite being in the parking lot of a mall. The outdoor patio and fire feature are the perfect place to meet up after work and unwind. The Bistro has a nice starters and and adult drinks in the evening. With a couple of restaurants next door, we had a nice relaxing evening without the drive to dinner.
Breakfast in the morning was just right. The staff was kind and helpful without be intrusive. Plenty of public space with free wifi. My room had a mini fridge and microwave. The bed was very comfortable.
Having the mall in the same parking lot was wonderful for getting out and stretching my legs. All in all, this hotels gets my vote.

Room Tip: Some of the rooms have patios that allow for private enjoyment of the mild Raleigh climate and incre...
  • Stayed: September 2013, travelled on business
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Thank Texas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Raleigh North/Triangle Town Center, responded to this reviewResponded 1 October 2013

Texas T,
Thank you for your review and loyalty to our brand. We’re glad you enjoyed your stay with us at Courtyard Raleigh North Triangle Town Center. We appreciate your fantastic reflections on all the aspects that made your stay a comfortable one. We hope you’ll have an opportunity to visit us again in the near future. Thank you once again for writing.

Sincerely,
Katrina Leavitt, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2013

I have stayed at this property on as well as various other Courtyards and Marriott hotels.For some reason every time I stay at this property there is a problem. From not being able to check in with a cash deposit to being held up during check out so that the room can be "checked", as well as waiting in line for 25 minutes to check out (July) due to only having one person on staff during the weekend. You would think that being a platinum member would alleviate some of these issues but from my experience the front desk associates don't care and treat you like any other person. I do not plan on staying at this property again. New staff is needed! This goes for
morning, day, and overnight as well. Last time I checked getting smart with a customer was frowned upon.

  • Stayed: September 2013
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2  Thank walterssm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Raleigh North/Triangle Town Center, responded to this reviewResponded 23 September 2013

walterssm,
Thank you for writing. I'm sorry to hear about the unfortunate experiences you’ve had and would certainly never want to leave you with a poor impression. I sincerely apologize that we were unable to provide you with the exceptional service you’ve come to expect from us. We value your business and your loyalty to our brand. Please know that your comments are being addressed with our team and additional steps will be taken to ensure we're doing all we can to serve our guests. We hope you'll consider staying with us again.

Sincerely,
Katrina Leavitt, General Manager

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Reviewed 26 July 2013 via mobile

I dont typically stay at Courtyards, but after this one, I have signed up for their rewards program. I had two complaints about the room. 1. It was the hardest mattress that I ever slept on in my life, and my back was a little sore in the morning. 2. My room smelled a little like someone may have smoked in it at some point. Not terrible, but enough that it was noticeable. Outside of those two things it was a good stay in a nice hotel. Nice bistro in the lobby that had beer and wine and light food. Definitely on my list for the next trip to Raleigh. Almost forgot, the hotel is in the same parking lot as the triangle town center mall, so very convenient location!

  • Stayed: July 2013
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1  Thank Rich H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Raleigh North/Triangle Town Center, responded to this reviewResponded 13 January 2014

GraciesDad,
We're happy to have been a part of your first Courtyard experience, and we're pleased to hear you are now rewards member. Your feedback is important to us as guest satisfaction is our highest priority. I sincerely apologize for the areas we fell short of exceeding your expectations. We're glad you enjoyed your stay otherwise and we hope to welcome you back again soon. Thank you again for your great review.

Sincerely,
Katrina Leavitt, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2013

We were in town visiting family over the weekend of July 5-7. This location was convenient to getting around town. The check in was easy, we were about an hour early, but it was not a problem. Special requests made at the time of reservation were honored. The hotel was very busy, but the level of customer service was never compromised. We enjoyed the outside fireplace both evenings.

Pros: @ the Mall - this was the first time we ever stayed at a hotel that was literally at the mall, but it proved to be convenient. The breakfast was surprisingly good for hotel breakfast.

Cons: The rooms were cool but humid. When we returned to our rooms after a tour of Raleigh, the sheets seemed damp.

Room Tip: Rooms in the back can overlook the fireplace if you want. Rooms out front you see the parking lot an...
  • Stayed: July 2013, travelled with family
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Thank OnTheGo46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2013

The staff was very friendly and helpful. Great location if you want to do some shopping after work or just hang out. I have stayed in Raleigh before at a different hotel and would return to this location if I go back.

  • Stayed: May 2013, travelled on business
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Thank travelchick20807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2013

I have stayed here four times over the last three months. My most recent stay was on a Wednesday in April. The hotel was not crowded at all and check in was fast and efficient. The staff is ALWAYS nice and friendly. Lobby is nice and modern with a large touch screen displaying weather and local news. Starbucks and a small cafe in lobby but I didn't use either of these. Requested a room with a balcony and was given one at no extra charge.

Rooms are spacious with living area (couch, chair, small 'coffee table') and a swivel tv so you can watch from bed or sofa. Nice modern decor and choice of dimmer lighting on switches throughout room or brighter lamps for working. This was a great touch as well as a refrigerator and microwave for me to store beverages and heat food. Floor to ceiling windows provide lots of great natural light. Large balcony with a view of the outdoor lounge area which has a fireplace. This would be great to relax on a warm summer day.

Bathroom is always nice and clean. Shower has great pressure. No bathtub though. The only con for me was a red solo cup on the balcony full of water with a cigarette butt in it. This was obviously a housekeeping oversight and the only negative in all my stays here.

Hotel is walking distance to Chili's, Romano's Macaroni Grill, and Triangle Town Center shopping mall and directly off the 540 freeway so you can't beat the location and convenience of shopping and dining. I would definitely return.

Room Tip: Ask for a room with a balcony
  • Stayed: April 2013, travelled on business
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Thank ONTHEGO054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Raleigh North/Triangle Town Center

Address: 3401 Sumner Blvd, Raleigh, NC 27616-2951
Region: United States > North Carolina > Raleigh
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Raleigh
#10 Romantic Hotel in Raleigh
#12 Family Hotel in Raleigh
Price Range: £99 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Raleigh North/Triangle Town Center 3*
Number of rooms: 109
Official Description (provided by the hotel):
You've arrived at a whole new kind of stay at Courtyard by Marriott, located at Triangle Town Center in North Raleigh. The thoughtfully-appointed guest rooms offer you a perfect place to work, relax, and recharge. Enjoy fresh, plush bedding, modern and flexible spaces including a mini-fridge and well lit work space with free Wi-Fi. Enjoy breakfast, Starbucks coffee, dinner and cocktails at the on-site Bistro. This hotel in Raleigh's Triangle Town Center is a convenient location to a wide variety of restaurants, shopping and entertainment. Many area businesses and attractions such as WRAL Center, PNC Arena, Adventure Landing and Walnut Creek Music Pavilion are also close by. Take a dip in the indoor pool and don't miss a step in your healthy routine in the fitness center. Everything you need is at your fingertips here at the Courtyard by Marriott Raleigh North/Triangle Town Center. ... more   less 
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Also Known As:
Courtyard Raleigh North/Triangle Town Hotel Raleigh

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