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“An outstanding hotel in every way!”

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Courtyard Raleigh North/Triangle Town Center
Ranked #11 of 84 Hotels in Raleigh
Certificate of Excellence
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“An outstanding hotel in every way!”
5 of 5 bubbles Reviewed 15 August 2014

We have visited this hotel several times. The staff is consistently outstanding. Yevette, Jocelyn and Diane, at the front desk, go out of the way to make our stay enjoyable. The hotel is modern and impeccable.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grammiesu6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Raleigh North/Triangle Town Center, responded to this review, 18 August 2014
Dear Grammiesu6,

It’s wonderful to hear from you. Your kind review serves as encouragement to our team who work hard to provide a pleasant stay. Thank you for staying with us and we hope to see you again.

Best,
Katrina Leavitt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

273 reviews from our community

Traveller rating
    181
    70
    14
    5
    3
See reviews for
84
31
11
104
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Any
English first
Nashville, TN
Level Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 6 August 2014

I've stayed here 3 or 4 times in the past few months. The location is convenient, just off the interstate. Property is nice and clean, with a recent-ish remodel. A plus is there are lots of dining options close by. Negatives are the indoor pool is so small it's useless as a place to get any exercise, it's tiny even by Marriot indoor pool standards. Workout room also pretty basic.
This location has the Starbucks remodel in the lobby, which is a blessing and a curse; nice if you like Starbucks, but trying to get a timely breakfast there during the week as a matter of convenience is impossible. You have to early to take it into account, but if I'm going to have to get up early, I might as well go to a nearby place with better food.
Alot of the people I've dealt with here are very nice and very helpful, but there was one experience where the desk clerk had no idea how the Marriot rewards card worked so I got a bad room and my points were not credited, leading to lots of extra effort required on my part. Clearly some training needed there...
Also, it would be nice if they had another paper besides USA Today....

Room Tip: Upper floor
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank hiker570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Raleigh North/Triangle Town Center, responded to this review, 7 August 2014
Dear hiker570,

Thank you for staying with us. Incredible reflections like yours, which highlight strengths and areas for improvement, assist us in delivering a pleasant experience. I'm so sorry for the experience you had with one of our front desk associates regarding the Marriott Rewards Program. I have taken note and will discuss with the team. Thank you for your time in reviewing our hotel, and we hope to host you again soon.

Best,
Katrina Leavitt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
1 review
5 of 5 bubbles Reviewed 3 August 2014

I travel a lot ! The folks (Lamone and Yevette) at the Courtyard Raleigh North made me feel especially welcome on arrival. I had been traveling about 11 hours that day and arrived amidst a summer storm. I was met at the door with a smile .. a sincere smile .. and made to fell at home. I appreciated the extra effort and time spent talking with me about the area. You'll have a great stay here!

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Doland W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Raleigh North/Triangle Town Center, responded to this review, 5 August 2014
Dear Doland W,

We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your next visit.

Best,
Katrina Leavitt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 3 August 2014 via mobile

Just had a great stay in this hotel. What made my stay so wonderful was the staff. Each and every staff member I encountered, from the front desk, to the bistro, to the housekeeping went out of their way to be friendly and helpful.

Although I probably won't be back this way again, I would encourage anyone who is looking for a pleasant stay with a welcoming staff to give this hotel a try.

One suggestion I could offer would be to add more staff to the bistro area. The bartender looked swamped as he was preparing drinks and food! Also, the ice in my iced coffee melted before I made it back to the room. Otherwise, bravo! Thank you!

Stayed August 2014
Helpful?
Thank kaduva06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Raleigh North/Triangle Town Center, responded to this review, 5 August 2014
Dear kaduva06,

Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; we work hard to provide a pleasant experience. Your kind comments are appreciated.

Best,
Katrina Leavitt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
2 reviews
4 of 5 bubbles Reviewed 31 July 2014

This is a great location, easy to access. The staff was very friendly and courteous. Special shout out to Vernon at the front desk, Shara, and Will at the bar. it's so nice when traveling for business to have friendly faces who seem to like their job and provide excellent customer service. Always stay here when in town.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank 611Luvtotravel101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Raleigh North/Triangle Town Center, responded to this review, 4 August 2014
Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; we work hard to provide a pleasant experience. Your kind comments are appreciated and we look forward to a return visit.

Best,
Katrina Leavitt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delaware
Level Contributor
86 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 26 July 2014 via mobile

This hotel is pretty much what you would expect. I don't think there was anything about it that makes me know it's where I'm staying my next trip to Raleigh.
The staff was fine. The hotel maintained good. I didn't find the rooms exceptionally clean but they weren't gross either. Our room smelled like stale cigarettes. I don't believe this was from actual smoking in the rooms. I believe folks smoke out on the balcony of the room with the door open and the smell is just in the drapes etc. this can probably be avoided by getting a room without a balcony.
The hotels in a good location. Walking distance to restaurants and shopping.

Stayed July 2014
Helpful?
Thank LLTwigg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Raleigh North/Triangle Town Center, responded to this review, 28 July 2014
Dear Laura O,

Thank you for acknowledging our well maintained hotel and good location even though you were not wowed by your experience. Reflections like yours allow us to improve future stays. We appreciate your time in reviewing your stay, and we’d like to invite you back for a more memorable experience.

Sincerely,
Katrina Leavitt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morganton, North Carolina
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 26 July 2014

We stayed here for a night when visiting nearby downtown Raleigh. It's about 10-15 minute drive to downtown there is a nice shopping mall and restaurants within walking distance. When we arrived the lady at the front desk was kind and helpful. Our room was very impressive and modern. The bathroom had probably one of the nicest showers I have seen in a hotel room, we had a balcony which was lovely as well and we got the room at a great rate. My only complaint was there was no complementary breakfast and the sheets had some stains. I would recommend this hotel and I will be staying here again it was overall very nice.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Rosie Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard Raleigh North/Triangle Town Center, responded to this review, 28 July 2014
Dear Rosie Q,

Our staff makes sincere hospitality their priority; I glad you enjoyed our friendly associates and modern room. Reflections like yours allow us to monitor and improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon.

Best,
Katrina Leavitt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Raleigh North/Triangle Town Center

Property: Courtyard Raleigh North/Triangle Town Center
Address: 3401 Sumner Blvd, Raleigh, NC 27616-2951
Region: United States > North Carolina > Raleigh
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Raleigh
#10 Romantic Hotel in Raleigh
#12 Family Hotel in Raleigh
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Raleigh North/Triangle Town Center 3*
Number of rooms: 109
Official Description (provided by the hotel):
You've arrived at a whole new kind of stay at Courtyard by Marriott, located at Triangle Town Center in North Raleigh. The thoughtfully-appointed guest rooms offer you a perfect place to work, relax, and recharge. Enjoy fresh, plush bedding, modern and flexible spaces including a mini-fridge and well lit work space with free Wi-Fi. Enjoy breakfast, Starbucks coffee, dinner and cocktails at the on-site Bistro. This hotel in Raleigh's Triangle Town Center is a convenient location to a wide variety of restaurants, shopping and entertainment. Many area businesses and attractions such as WRAL Center, PNC Arena, Adventure Landing and Walnut Creek Music Pavilion are also close by. Take a dip in the indoor pool and don't miss a step in your healthy routine in the fitness center. Everything you need is at your fingertips here at the Courtyard by Marriott Raleigh North/Triangle Town Center. ... more   less 
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Also Known As:
Courtyard Raleigh North/Triangle Town Hotel Raleigh

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